Sent: Friday, September 04, 2015 12:15 PM To: drteam Subject: Fw: ID [redacted] On Friday, September 4, 2015 12:10 PM, "[redacted]> wrote: APT Air Condition & Heating received the service call from the customers home warranty company. We set up the...
customers service for 08/11/2015, once the tech found the customer needed a new coil he added some freon to the customers unit to help get them by unit the warranty company ordered the part needed. The tech has contacted the warranty several times in regard to the service claim and given the information need more then once. We are having issues with the warranty company taking proper notes for customers service. I am currently handling a claim for another customer for the same warranty company that I myself have given the same information at least twice and for some reason they are still not showing the information we have provided. I have spoken to a supervisor in the authorizations department about the issue and have arranged with him to be able to email in the information they need to keep this issue from happening again. If you need any other information please let me know. Thank you Jennifer S[redacted]
Sent: Friday, September 04, 2015 12:15 PM To: drteam Subject: Fw: ID [redacted] On Friday, September 4, 2015 12:10 PM, "[redacted]> wrote: APT Air Condition & Heating received the service call from the customers home warranty company. We set up the...
customers service for 08/11/2015, once the tech found the customer needed a new coil he added some freon to the customers unit to help get them by unit the warranty company ordered the part needed. The tech has contacted the warranty several times in regard to the service claim and given the information need more then once. We are having issues with the warranty company taking proper notes for customers service. I am currently handling a claim for another customer for the same warranty company that I myself have given the same information at least twice and for some reason they are still not showing the information we have provided. I have spoken to a supervisor in the authorizations department about the issue and have arranged with him to be able to email in the information they need to keep this issue from happening again. If you need any other information please let me know. Thank you Jennifer S[redacted]