Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I went to urse *** in *** Friday evening and was very pleased with all of their staffI traded in my *** for a *** and I'm very happy with itEveryone was really friendly and went above and beyond to help me out
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will accept his current offer
Regards,
*** *** My offer for the gas cards still stands through the end of the month *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
K*** ***
*** Thanks for bringing this matter to our attention I am very sorry for the delay on getting this refund check to *** *** Our Finance Department reached out to *** regarding the refund and they have refunded this to Mrs*** We haven't received the check from ***
yet, however, we know the amount of the refund and are cutting them a check ahead of us receiving it I do apologize for the delay, but it wasn't on our end, rather *** Financial If you o* *** *** have any questions please let me know The check was signed Friday the 10th and will be put in the mail today the 13th to *** *** I would imagine they will have this within a few days. Respectfully,*** ***General Manager
Date: 12/11/
To: Revdex.com/Canton Greater West Virginia
From: Urse Dodge
Tygart Loop
Whitehall, WV
Reason: Update *** complaint ***
I returned the customers call back at 5:10pm and the customer is
interested in trading the vehicle in for another with us. I contacted my
pre-owned manager and he is calling her to set an appointment to discuss trade
in
Joe Urse
Urse Automotive Group
*** *** *** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First let me say that all of the response from Urse Dodge is not exactly how things transpired and I truly feel they are lying.I went to Urse Dodge on Friday after work and got there at 4:50pmI was there until 8pm, until their closing timeI had to sign papers as I already had the papers pushed in front of my faceWe did not get them all signed so I had to go back on Saturday morning between 8:30am and 9amSo yes I did drive the vehicle home which is about miles to my houseBut they never offered it to me for a day to drive before I purchased the vehicle.I signed papers on Saturday that were not even for the *** I purchasedWhen I got home on Saturday, I noticed that the extra spare key would not workI then called Urse Dodge and when they got looking into the matter, they told me I had completed the wrong paperwork for the wrong ***So on Monday night after work, I had to go back to Urse Dodge to resign papers and they shredded the old onesSo they could have reversed the paperwork as they did previously, but refused to do soSo you see here is another lie.They did not offer to trade me out of this vehicle or I would have jumped on to itSo I ended up driving this *** *** for two (2) weeks.On Saturday, January 31', I went to *** *** *** in *** ** to see about trading this *** *** offHowever, they could not deal with me since it was a *** and that was not what their specialty in dealing with cars/suv's wereSo I went back to Urse Dodge with my husbandI paid $34,for this *** *** (See Attachment # 1)So when I ended up trading this vehicle in, Urse only gave me $23,for this vehicle which it only had miles on it and was only two (2) weeks oldI so took one heck of a loss, but I had to do something as the *** was just not working for meSee (Attachment # 2) and the lease (Attachment # 3) where I feel I really got taken advantage ofSo, no Urse did not make me happy, they took advantage of me and they apparently do not treat their customer's rightI have already purchase 8-vehicles from Urse in the past and have been a very good customerUrse did me no favors, I done them one heck of a favor by leasing, but that was my only choice.So, yes I now have a vehicle I like, but let's face it, I took one heck of a loss! I am leasing this *** *** *** *** for months for $Then I can purchase this vehicle for $18,Plus I already paid $down on this new *** *** and also the first month's lease amountSo I feel I have done Urse Dodge one heck of a dealI do not call this fair or good customer service.Regards,*** ***
Date: 10/29/
To: Revdex.com Customer Complaint
From: Urse Dodge Chrysler Jeep Ram
Tygart Mall Loop
White Hall, WV
Re: *** *** ***
On Oct8, *** *** brought his Dodge
Charger to the Urse service department with a check engine light on. Urse Dodge did not get the vehicle in for a tech to diagnose until Oct17. There was a breakdown in communication on our part that management is addressing We diagnosed the issue on Octas a #cylinder misfire. We removed the right cylinder head and found that the #rocker arm was broke. We ordered the right cylinder head and started the work on Octand completed the work on Oct
The customer picked up the vehicle on Octand on their way home the car stopped running. The car was brought back to the shop and we diagnosed the issue as a #cylinder misfire. Cylinder #is on the left side so we had to order the left side cylinder head. The cylinder head will be delivered to Urse Dodge on 10/29/and we will begin work and should have completed by close of business on Oct
I did call *** *** on Oct and apologized to her for the issues and asked her what can I do to make this situation right for you? She responded that she would like to have a loaner and her car fixed*** is picking up her loaner car on Oct *** was happy that we are setting her up with a loaner car. I will make sure that this issue is resolved to the customers satisfaction
*** ***
Urse Automotive Group
Service and Parts Director
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
URSE’s last response stated that I didn’t understand the
numbers. How can that be when the
numbers are clearly supported by the documents that I provided? The MSRP/sale price as compared to the MSRP
window sticker is clearly misleading. Nowhere in any of the sales documents does it disclose a charge for a
bed liner and/or paint and fabric protectant, yet after 10 months of
inquisition, that’s what I was finally told the inflated MSRP was a representation
of. How can a car dealership charge a
customer for a specific product or service and not have it disclosed in any of the
documentation related to the sale? Maybe what I don’t understand is that WV law does allow
dealerships to misrepresent a MSRP and charge for products/services without
disclosing the price of those products/services. If that is the case, then a valuable legal and
integrity lesson has been learned. However,
since URSE has not adequately answered these issues and questions that I have
raised, I have formally filed a complaint with the West Virginia Attorney
General’s Office to report these practices.
Regards,
[redacted]
Date: 12/11/2014 To: Revdex.com customer complaint From: Urse Dodge14 Tygart Mall LoopWhitehall, WV 26554 Re[redacted] complaint After digging into Mr. [redacted] complaint I did in fact find his statement to be true. The original tech...
that performed the work had been off due to a back injury and therefore that put us at a shortage in transmission techs. Its not that we did not care about the customer we had a major lack of communication. We have sent a check out to Mr. [redacted] on Monday 12/8 for the amount of $1478.35 which is reimbursement for us rebuilding the transmission that was still inoperable due to a part being installed incorrectly. [redacted]Urse Automotive GroupService and Parts [email protected]
Date: 12/11/2014 To: Revdex.com/Canton Regional and Greater West Virginia From: Urse Dodge 14 Tygart Mall Loop Whitehall, WV 26554 Reason: [redacted] Complaint [redacted] The customer had an invalid driver license, therefore we could not put her in a rental car. You must have a valid drivers license to drive a vehicle. Once her drivers license is valid we will be more than happy to place the customer in a rental car while we fix their vehicle. I called and left a message for the customer to return my call on 12/11/2014 at 1:30pm. Joe UrseUrse Automotive Group[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They called me that day and tried to have me bring it back for service and we set up an arrangement they were going to bring me a rental to my work and take my [redacted]. They called me several times that day then said they needed my insurance information which I gave them then my insurance company called and said the rental should come with insurance. They then called me back and my birthday was the previous day so I hadn't made it to the dmv to renew my license she said she didn't think they could give me a rental then. She told me she was gonna call me right back after she spoke with the manager I asked her if I could just speak with him because I've been trying to reach him for over a month she then said I don't know if he's even here. After that she never called me back and it's been 9 days now and I haven't gotten a call from any of them.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We explained to the customer that we make every effort to be as transparent as possible with our customers. We had allowed the customer to drive the vehicle home for the day before coming back to purchase the next day. Once all documents were signed and processed we could not just...
reverse the deal two days later. Our resolution was to offer the customer to choose another vehicle they would be happy with and allow us to trade her out of the vehicle she was not satisfied with. The customer returned to the dealership on Saturday, January 31st, and choose another [redacted] that she liked. We entered into another transaction on this new vehicle and took the recent purchase back in on trade. This allowed to the customer to ultimately own the vehicle they are happy with and for us to now own the original vehicle as a pre owned [redacted]. We were pleased we were able to reach a resolution.
We have had the
opportunity to review the complaint along with the 4 square proposal the
customer has sent us that was used to negotiate the deal. The customer
was negotiating on 12/15/14 on a vehicle that we did not have in stock. This is
a common practice as we are often able to trade...
inventory with other
dealerships to meet a customers request. We list each
of our vehicles at MSRP plus $695 plus any additional accessories that are
added prior to purchase. The $695 covers paint and fabric protection that is
applied at the dealership. We represented this vehicle to have a list price of
$37250 and that we would sell the vehicle for $32974 after incentives. We also
offered $17000 for the customers trade. These numbers were verified by the
agreement we were able to print out of our CRM database from 12/15/14 as well
as by the 4 square agreement the customer recently sent us that he was in
possession of. The MSRP of
this truck is $36180 plus $695 plus an additional $399 for a bedliner the
customer requested. That brings total list price to $37274. As stated above,
the 4 square the customer has that he is questioning shows we agreed to sell the
truck for $32000 and offer $17000 on trade. The actual
purchase agreement that the customer signed during consummating the deal on
12/19/15 was actually for a selling price of $32000. This is found by
subtracting line 1 ($37250) from line 34 ($5250). In WV incentives are required
to be non taxed and therefore separated on the buyers order, but the customer
actually paid $37250-$5250 (incentives) = $32000 and did receive the $17000 on
trade, as shown on line 14. We
contracted this customer at $974 less than we had agreed to as shown by the 4
square he has sent to support to his claim. We do not enjoy nor anticipate to
have disputes on price or regarding to what was agreed to in a deal. However,
in this case each document shows that the customer paid $32000 for the truck
and received $17000 for his trade and these were the agreed upon terms prior to
us going to get the vehicle for him and on 12/19/15 when we actually contracted
the deal. The customer makes mention that before contracting he again asked for
a lesser price and was again told that these were our final terms.
Thanks for sending this concern to our attention at Urse Dodge Inc. I have researched this information and am happy to report that the reason Mr. [redacted] is being contacted is that the vehicle that has a balance due to Urse Dodge of $1,649.26 is for a Jeep...
Liberty that his daughter and wife had purchased and subsequently had repaired at Urse Dodge. The vehicle was abandoned at our establishment leaving both the aforementioned balance and vehicle in our possession. The individuals that purchased this vehicle wer[redacted] and [redacted] and were identified as living at [redacted]. We have attempted numerous times to reach [redacted] and A[redacted]ia phone, but have not heard back from them. As such we have sent letters to the address above asking that the outstanding balance be paid in-full and that the vehicle be removed from our property. If we do not hear back fro[redacted] we intend to apply for a Dealer Title to dispose of the vehicle and settle the outstanding balance. In speaking with the lende[redacted] this vehicle has gone through the repossession process, but written off due to an outstanding balance due to Urse Dodge.
If Mr. [redacted] has any contact with these individuals it would be best if they would contact us immediately so we can settle the outstanding bill and for them to pick-up their bill.
Respectfully,
Matt Urse
General Manager
Urse Dodge Inc.
304-363-9300 x-2140 [email protected]
Yes. Morgantown Fiat took *are of all of my problems so far. They ordered a new ba*k-up *amera for my Fiat. Dale in the servi*e department has been more than...
a**omendating. I would like for you to relay that I was more upset with the Fairmont Dealership than the one in Morgantown. The dealership in Fairmont is the department that *harged me for the repla*ement bulbs, (one) the driving light was the wrong bulb and (two) the brake light that blew out right after they repla*ed it. Thank you for taking *are of this issue. I am more than satisfied with the results with Morgantown Fiat.[redacted]
Ms. [redacted],I wanted to let you know we have received your letter and the concerns you have brought to our attention. I have asked my Service Manager ([redacted]) to reach out to you to schedule a repair visit for us to look at these concerns. I have also authorized them to put you in a...
rental vehicle while we have your [redacted] in Service. I am committed to keeping the vehicle no more than two days and for us to make every effort to resolve this leak issue this visit. I will provide further information on this claim once this visit has occurred. Thanks,Matt Urse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I went to urse *** in *** Friday evening and was very pleased with all of their staffI traded in my *** for a *** and I'm very happy with itEveryone was really friendly and went above and beyond to help me out
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will accept his current offer
Regards,
*** *** My offer for the gas cards still stands through the end of the month *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
K*** ***
*** Thanks for bringing this matter to our attention I am very sorry for the delay on getting this refund check to *** *** Our Finance Department reached out to *** regarding the refund and they have refunded this to Mrs*** We haven't received the check from ***
yet, however, we know the amount of the refund and are cutting them a check ahead of us receiving it I do apologize for the delay, but it wasn't on our end, rather *** Financial If you o* *** *** have any questions please let me know The check was signed Friday the 10th and will be put in the mail today the 13th to *** *** I would imagine they will have this within a few days. Respectfully,*** ***General Manager
Date: 12/11/
To: Revdex.com/Canton Greater West Virginia
From: Urse Dodge
Tygart Loop
Whitehall, WV
Reason: Update *** complaint ***
I returned the customers call back at 5:10pm and the customer is
interested in trading the vehicle in for another with us. I contacted my
pre-owned manager and he is calling her to set an appointment to discuss trade
in
Joe Urse
Urse Automotive Group
*** *** *** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First let me say that all of the response from Urse Dodge is not exactly how things transpired and I truly feel they are lying.I went to Urse Dodge on Friday after work and got there at 4:50pmI was there until 8pm, until their closing timeI had to sign papers as I already had the papers pushed in front of my faceWe did not get them all signed so I had to go back on Saturday morning between 8:30am and 9amSo yes I did drive the vehicle home which is about miles to my houseBut they never offered it to me for a day to drive before I purchased the vehicle.I signed papers on Saturday that were not even for the *** I purchasedWhen I got home on Saturday, I noticed that the extra spare key would not workI then called Urse Dodge and when they got looking into the matter, they told me I had completed the wrong paperwork for the wrong ***So on Monday night after work, I had to go back to Urse Dodge to resign papers and they shredded the old onesSo they could have reversed the paperwork as they did previously, but refused to do soSo you see here is another lie.They did not offer to trade me out of this vehicle or I would have jumped on to itSo I ended up driving this *** *** for two (2) weeks.On Saturday, January 31', I went to *** *** *** in *** ** to see about trading this *** *** offHowever, they could not deal with me since it was a *** and that was not what their specialty in dealing with cars/suv's wereSo I went back to Urse Dodge with my husbandI paid $34,for this *** *** (See Attachment # 1)So when I ended up trading this vehicle in, Urse only gave me $23,for this vehicle which it only had miles on it and was only two (2) weeks oldI so took one heck of a loss, but I had to do something as the *** was just not working for meSee (Attachment # 2) and the lease (Attachment # 3) where I feel I really got taken advantage ofSo, no Urse did not make me happy, they took advantage of me and they apparently do not treat their customer's rightI have already purchase 8-vehicles from Urse in the past and have been a very good customerUrse did me no favors, I done them one heck of a favor by leasing, but that was my only choice.So, yes I now have a vehicle I like, but let's face it, I took one heck of a loss! I am leasing this *** *** *** *** for months for $Then I can purchase this vehicle for $18,Plus I already paid $down on this new *** *** and also the first month's lease amountSo I feel I have done Urse Dodge one heck of a dealI do not call this fair or good customer service.Regards,*** ***
Date: 10/29/
To: Revdex.com Customer Complaint
From: Urse Dodge Chrysler Jeep Ram
Tygart Mall Loop
White Hall, WV
Re: *** *** ***
On Oct8, *** *** brought his Dodge
Charger to the Urse service department with a check engine light on. Urse Dodge did not get the vehicle in for a tech to diagnose until Oct17. There was a breakdown in communication on our part that management is addressing We diagnosed the issue on Octas a #cylinder misfire. We removed the right cylinder head and found that the #rocker arm was broke. We ordered the right cylinder head and started the work on Octand completed the work on Oct
The customer picked up the vehicle on Octand on their way home the car stopped running. The car was brought back to the shop and we diagnosed the issue as a #cylinder misfire. Cylinder #is on the left side so we had to order the left side cylinder head. The cylinder head will be delivered to Urse Dodge on 10/29/and we will begin work and should have completed by close of business on Oct
I did call *** *** on Oct and apologized to her for the issues and asked her what can I do to make this situation right for you? She responded that she would like to have a loaner and her car fixed*** is picking up her loaner car on Oct *** was happy that we are setting her up with a loaner car. I will make sure that this issue is resolved to the customers satisfaction
*** ***
Urse Automotive Group
Service and Parts Director
***
I am going to look into this and will update as soon as I have more information and a resolution with the *ustomer. Matt Urse
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
URSE’s last response stated that I didn’t understand the
numbers. How can that be when the
numbers are clearly supported by the documents that I provided? The MSRP/sale price as compared to the MSRP
window sticker is clearly misleading. Nowhere in any of the sales documents does it disclose a charge for a
bed liner and/or paint and fabric protectant, yet after 10 months of
inquisition, that’s what I was finally told the inflated MSRP was a representation
of. How can a car dealership charge a
customer for a specific product or service and not have it disclosed in any of the
documentation related to the sale? Maybe what I don’t understand is that WV law does allow
dealerships to misrepresent a MSRP and charge for products/services without
disclosing the price of those products/services. If that is the case, then a valuable legal and
integrity lesson has been learned. However,
since URSE has not adequately answered these issues and questions that I have
raised, I have formally filed a complaint with the West Virginia Attorney
General’s Office to report these practices.
Regards,
[redacted]
Date: 12/11/2014 To: Revdex.com customer complaint From: Urse Dodge14 Tygart Mall LoopWhitehall, WV 26554 Re[redacted] complaint After digging into Mr. [redacted] complaint I did in fact find his statement to be true. The original tech...
that performed the work had been off due to a back injury and therefore that put us at a shortage in transmission techs. Its not that we did not care about the customer we had a major lack of communication. We have sent a check out to Mr. [redacted] on Monday 12/8 for the amount of $1478.35 which is reimbursement for us rebuilding the transmission that was still inoperable due to a part being installed incorrectly. [redacted]Urse Automotive GroupService and Parts [email protected]
Date: 12/11/2014 To: Revdex.com/Canton Regional and Greater West Virginia From: Urse Dodge 14 Tygart Mall Loop Whitehall, WV 26554 Reason: [redacted] Complaint [redacted] The customer had an invalid driver license, therefore we could not put her in a rental car. You must have a valid drivers license to drive a vehicle. Once her drivers license is valid we will be more than happy to place the customer in a rental car while we fix their vehicle. I called and left a message for the customer to return my call on 12/11/2014 at 1:30pm. Joe UrseUrse Automotive Group[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They called me that day and tried to have me bring it back for service and we set up an arrangement they were going to bring me a rental to my work and take my [redacted]. They called me several times that day then said they needed my insurance information which I gave them then my insurance company called and said the rental should come with insurance. They then called me back and my birthday was the previous day so I hadn't made it to the dmv to renew my license she said she didn't think they could give me a rental then. She told me she was gonna call me right back after she spoke with the manager I asked her if I could just speak with him because I've been trying to reach him for over a month she then said I don't know if he's even here. After that she never called me back and it's been 9 days now and I haven't gotten a call from any of them.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We explained to the customer that we make every effort to be as transparent as possible with our customers. We had allowed the customer to drive the vehicle home for the day before coming back to purchase the next day. Once all documents were signed and processed we could not just...
reverse the deal two days later. Our resolution was to offer the customer to choose another vehicle they would be happy with and allow us to trade her out of the vehicle she was not satisfied with. The customer returned to the dealership on Saturday, January 31st, and choose another [redacted] that she liked. We entered into another transaction on this new vehicle and took the recent purchase back in on trade. This allowed to the customer to ultimately own the vehicle they are happy with and for us to now own the original vehicle as a pre owned [redacted]. We were pleased we were able to reach a resolution.
We have had the
opportunity to review the complaint along with the 4 square proposal the
customer has sent us that was used to negotiate the deal. The customer
was negotiating on 12/15/14 on a vehicle that we did not have in stock. This is
a common practice as we are often able to trade...
inventory with other
dealerships to meet a customers request. We list each
of our vehicles at MSRP plus $695 plus any additional accessories that are
added prior to purchase. The $695 covers paint and fabric protection that is
applied at the dealership. We represented this vehicle to have a list price of
$37250 and that we would sell the vehicle for $32974 after incentives. We also
offered $17000 for the customers trade. These numbers were verified by the
agreement we were able to print out of our CRM database from 12/15/14 as well
as by the 4 square agreement the customer recently sent us that he was in
possession of. The MSRP of
this truck is $36180 plus $695 plus an additional $399 for a bedliner the
customer requested. That brings total list price to $37274. As stated above,
the 4 square the customer has that he is questioning shows we agreed to sell the
truck for $32000 and offer $17000 on trade. The actual
purchase agreement that the customer signed during consummating the deal on
12/19/15 was actually for a selling price of $32000. This is found by
subtracting line 1 ($37250) from line 34 ($5250). In WV incentives are required
to be non taxed and therefore separated on the buyers order, but the customer
actually paid $37250-$5250 (incentives) = $32000 and did receive the $17000 on
trade, as shown on line 14. We
contracted this customer at $974 less than we had agreed to as shown by the 4
square he has sent to support to his claim. We do not enjoy nor anticipate to
have disputes on price or regarding to what was agreed to in a deal. However,
in this case each document shows that the customer paid $32000 for the truck
and received $17000 for his trade and these were the agreed upon terms prior to
us going to get the vehicle for him and on 12/19/15 when we actually contracted
the deal. The customer makes mention that before contracting he again asked for
a lesser price and was again told that these were our final terms.
Dear M[redacted]
Thanks for sending this concern to our attention at Urse Dodge Inc. I have researched this information and am happy to report that the reason Mr. [redacted] is being contacted is that the vehicle that has a balance due to Urse Dodge of $1,649.26 is for a Jeep...
Liberty that his daughter and wife had purchased and subsequently had repaired at Urse Dodge. The vehicle was abandoned at our establishment leaving both the aforementioned balance and vehicle in our possession. The individuals that purchased this vehicle wer[redacted] and [redacted] and were identified as living at [redacted]. We have attempted numerous times to reach [redacted] and A[redacted]ia phone, but have not heard back from them. As such we have sent letters to the address above asking that the outstanding balance be paid in-full and that the vehicle be removed from our property. If we do not hear back fro[redacted] we intend to apply for a Dealer Title to dispose of the vehicle and settle the outstanding balance. In speaking with the lende[redacted] this vehicle has gone through the repossession process, but written off due to an outstanding balance due to Urse Dodge.
If Mr. [redacted] has any contact with these individuals it would be best if they would contact us immediately so we can settle the outstanding bill and for them to pick-up their bill.
Respectfully,
Matt Urse
General Manager
Urse Dodge Inc.
304-363-9300 x-2140
[email protected]
Yes. Morgantown Fiat took *are of all of my problems so far. They ordered a new ba*k-up *amera for my Fiat. Dale in the servi*e department has been more than...
a**omendating. I would like for you to relay that I was more upset with the Fairmont Dealership than the one in Morgantown. The dealership in Fairmont is the department that *harged me for the repla*ement bulbs, (one) the driving light was the wrong bulb and (two) the brake light that blew out right after they repla*ed it. Thank you for taking *are of this issue. I am more than satisfied with the results with Morgantown Fiat.[redacted]
Ms. [redacted],I wanted to let you know we have received your letter and the concerns you have brought to our attention. I have asked my Service Manager ([redacted]) to reach out to you to schedule a repair visit for us to look at these concerns. I have also authorized them to put you in a...
rental vehicle while we have your [redacted] in Service. I am committed to keeping the vehicle no more than two days and for us to make every effort to resolve this leak issue this visit. I will provide further information on this claim once this visit has occurred. Thanks,Matt Urse