Baby Geekery

Customer messaged me saying she wanted to return the said itemI asked Her if it’s defectiveShe said no because of the print placement in the back of the walletThis was a limited release, very clear to all customers buying jujube this was a limited release due to having to stay up at midnight to buy itThis customer had even asked a friend in the states to use her shipping address because she was in Canada and she now has buyers remorse because it was a month after the releaseI sent her a copy of her invoice via [redacted] Customer had agreed to the terms and conditions stated on the invoiceNo returns and exchanges on limited releasesThe same terms and conditions was also posted on our websites policyI explained this to the customerShe was unsatisfy, saying again my rules weren’t clearShe went ahead and filed a [redacted] complaintI again explained To her my policy on [redacted] I won The complaint [redacted] sided with me saying her return reasons are not valid.so here she is complaining again

I have provided the invoice for the item I purchased from this sellerI also have sent screen shots of the "Chatter" page for her business where the item was listing and the album where the item was claimed with its rulesNo where anywhere did it indicate this item was a special time that would no be able to be returnedNo where did it say " Limited release" I do have more screen shots of where she updated the group with new rules after I asked for the refund and where she indicated on that post that she would have refunded me if I had asked nicely Thanks, [redacted]

Customer wants a refund despite the terms and conditions she agreed to when paying her invoiceWe posted our store policy on our website and on our invoices for this very reasonWe also do not ship overseas because of these complications with returnsCustome was aware of these policies before purchasingItem purchased was not defective, nor was it not as describedCustomer even was shown pictures of the product before purchasing.we are a small business that strives to provide the best customer service possible, but when a customer ignores our store policies,purchase by bending the rules (having it shipped to the states and then forwarded to her in Canada), there is not much we can doItem in question cannot be exchanged because we simply don’t have other items instock to exchange it with, again because it was a limited releaseThis item does not qualify for a return as it is not defective [redacted] sided with me because her reason for return was not sufficient [redacted] has reviewed this caseThere are Buy/sell/trade groups for this reason- customers that are unsatisfied with their limited release purchases can sell NET items to other customers, many times for amounts more than what can be returned forI would Suggest customer post it for sale in one of those group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As I have shown in the documents provided, no where on the sellers page or in the listing for the actual item was it stated that this was a limited release or that it was subject to any special conditionsThe invoice did have terms related to limited release items along with many othersHow exactly I was to know which applied to my purchase is beyond meNothing was “explained” to me until after I asked for a return The item was shipped to a friend of mine in the statesIt was days after my friend had received the item that I contacted the seller, not a month later *** sided with the seller because, and I quote “ We can not force a seller to have good business practices or be moral”They directed me to file a claim with the Revdex.com, as this is the type of case that they work with The last line in her reply is a perfect example of dealing with herCompletely unprofessional comments over a $purchase that could have easily been worked out as a return or exchange]
Regards,
*** ***

Customer messaged me saying she wanted to return the said item. I asked Her if it’s defective. She said no because of the print placement in the back of the wallet. This was a limited release, very clear to all customers buying jujube this was a limited release due to having to stay up at midnight to buy it. This customer had even asked a friend in the states to use her shipping address because she was in Canada and she now has buyers remorse because it was a month after the release. I sent her a copy of her invoice via [redacted]. Customer had agreed to the terms and conditions stated on the invoice. No returns and exchanges on limited releases. The same terms and conditions was also posted on our websites policy. I explained this to the customer. She was unsatisfy, saying again my rules weren’t clear. She went ahead and filed a [redacted] complaint. I again explained To her my policy on [redacted]. I won The complaint. [redacted] sided with me saying her return reasons are not valid.so here she is complaining again.

I have provided the invoice for the item I purchased from this seller. I also have sent screen shots of the "Chatter" page for her business where the item was listing and the album where the item was claimed with its rules. No where anywhere did it indicate this item was a special time that would no...

be able to be returned. No where did it say " Limited release".   I do have more screen shots of where she updated the group with new rules after I asked for the refund and where she indicated on that post that she would have refunded me if I had asked nicely.  Thanks,[redacted]

Customer wants a refund despite the terms and conditions she agreed to when paying her invoice. We posted our store policy on our website and on our invoices for this very reason. We also do not ship overseas because of these complications with returns. Custome was aware of these policies before purchasing. Item purchased was not defective, nor was it not as described. Customer even was shown pictures of the product before purchasing.we are a small business that strives to provide the best customer service possible, but when a customer ignores our store policies,purchase by bending the rules (having it shipped to the states and then forwarded to her in Canada), there is not much we can do. Item in question cannot be exchanged because we simply don’t have other items instock to exchange it with, again because it was a limited release. This item does not qualify for a return as it is not defective. [redacted] sided with me because her reason for return was not sufficient. [redacted] has reviewed this case. There are Buy/sell/trade groups for this reason- customers that are unsatisfied with their limited release purchases can sell NET items to other customers, many times for amounts more than what can be returned for. I would Suggest customer post it for sale in one of those group.