Baby Land

Revdex.com:The business states that they are sorry that I was not clear on their policyThe implication that this was simply a misunderstanding on my part is insultingThe fact is that the item being considered "non returnable" was completely withheld from me during the time of purchaseIt was NOT a matter of me not understandingThe further insistence that they are now granting me a "one time exception" is also insultingI have only asked that they acknowledge that THEY made an error, whether knowingly or unknowingly, and have since tried to make me pay the price for itI have also seen that they have tried to issue a refund for the purchase to my credit card (albeit in the incorrect amount) without my confirmation or acceptance of their last offerAt this point, I recognize that the business refuses to acknowledge their full responsibility in creating this problem, and do not want to accept what they feel is charity or an "exception"I will keep the chair and just refocus my efforts on ensuring that my network is fully informed of their serviceFinally, I have attached the prescription for my wife that was initially requested on the date of purchase for the company's records Regards, [redacted]

The Client was informed during our semi annual clearance sale that items are final sale because of the deep discount givenAttached is the signed deliver receipt reaffirming that item was a final saleWe want our clients to be happy with our productsI can offer two options for the client
Take back the product as his receipts states with a 25% restocking fee, Non refundable delivery fee, and a $pick up fee if chair is in same condition as delivered. Offer a complete merchandise credit minus original delivery towards another purchase in the store. Thank You

Dear Mr [redacted],I am trying to resolve your issues. Please except my apologies for all the issues you have had. In reading your statement now. 1.We attempted to return the funds but not the right amount.2. But now you don't want the refund you want to keep the chair?3. You attached the RX so I can assume you want a return on the sales tax paid.let us reach out to you to see how we can resolve this amicabily and we don't have more mis understandings and we are both perfectly clear. Thank YouBrian [redacted]

Revdex.com:The business states that they are sorry that I was not clear on their policy. The implication that this was simply a misunderstanding on my part is insulting. The fact is that the item being considered "non returnable" was completely withheld from me during the time of purchase. It was NOT a matter of me not understanding. The further insistence that they are now granting me a "one time exception" is also insulting. I have only asked that they acknowledge that THEY made an error, whether knowingly or unknowingly, and have since tried to make me pay the price for it. I have also seen that they have tried to issue a refund for the purchase to my credit card (albeit in the incorrect amount) without my confirmation or acceptance of their last offer. At this point, I recognize that the business refuses to acknowledge their full responsibility in creating this problem, and do not want to accept what they feel is charity or an "exception". I will keep the chair and just refocus my efforts on ensuring that my network is fully informed of their service. Finally, I have attached the prescription for my wife that was initially requested on the date of purchase for the company's records.
Regards,
[redacted].