[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The Collection company should have never sent a collection letter to the consumer to begin with. As they note, they did research and found out that the accounts were already closed. Therefor, they should have never sent out a letter. That is against the law. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the business should be punished for sending out letter to consumer to begin with without having their facts.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I appreciate the fact that they have requested that this account be removed from Experian, Equifax, and Trans union. This company will delete all of my personal information. They have no right to keep it since I have never contracted with them. I have no evidence that that will not use my information in a derogatory way seeing as how I have contacted them on many occasions both via phone, us postal mail, and certified mail request. It took for the Revdex.com to get involved for action to be taken. Yes, I did say that I was sent communication from this company and I also noted that it was screen shots of what appeared to be a medical bill. I did not accept that's proof that could have been made up on any device with internet capabilities and a word processor. So NO I did not accept that period. I asked for strict proof,not proof of my mailing address but I asked was the deb assigned or do you own it. They never replied. I just got notification back that we have verified the debt? Never any factual proof, no names of whom they talked too, no signed agreements, nothing but a "screen shot" and letters from this company. Im happy that they will delete this from the credit agencies this but my personal information needs to be destroyed period or they will be hearing from my attorney. This is not a threat, this is a promise. The attached letter were sent to State Collection service I have the proof. I also have the response. It was vague and a screen shot
Regards,
[redacted]
We understand the consumer is saying this is his dad's debt. As we indicated in our first response, we were in the process of verifying with the creditor what information it had regarding responsibility for the account. We indicated that if the creditor confirmed the debt was the responsibility of the consumer, we would obtain verification from the creditor and mail it to the consumer. If the creditor confirmed that someone else was responsible, we would be cancelling the account back to the creditor. As of today's date, despite many attempts made to verify responsibility, we do not have a response from the creditor. We cannot unilaterally cancel the account without the creditor's input. If the consumer wants to help resolve this situation, he could send us a letter letting us know his date of birth or last 4 digits of his social security number so that we can pass that additional information to the creditor. The consumer can mail that to: SCSI, Attn: Compliance Department, P.O. Box 6250, Madison, WI 53716. It would also likely help the creditor if the consumer would also indicate whether his father lived at the same address as the consumer and whether they share the same name.
The consumer is requesting information related to accounts we are collecting. We have responded by letter today directly to the consumer's spouse as the consumer's spouse is the person we have spoken to regarding the payment arrangements. We do acknowledge receiving letters from the...
consumer also. The letter to the consumer's spouse contains the sequence of events relating to the balances we are collecting. In summary, two accounts for the same creditor were placed in our office over a period of time. The first account was placed in September 2003. Two payments were made on that account. A second account was placed in January 2014. We spoke with the consumer's spouse on March 6, 2014 concerning the balance of both accounts. The consumer's spouse agreed to make payments over a period of six months, at which point the payment plan would be reviewed.We spoke again with the consumer's spouse on March 20 at which point the consumer's spouse said she would make payments (lesser sum than agreed to earlier) again over a six month period of time. On that same date we mailed a list of accounts to the consumer's spouse. We received one payment in April. In May we received a payment and a letter requesting we "confirm this balance via statement." We again mailed the list of accounts on May 30, 2014. On July 23 we spoke with the consumer who did not mention anything about the balance we were collecting but did say we should talk with his wife concerning the balance. On or about August 6, 2014 we received a payment and a letter requesting we "confirm this balance via statement." On or about August 11, 2014 we mailed a letter acknowledging the payment and showing the balance on the accounts. It was mailed again on August 21 and September 9. On September 24, we spoke with the consumer's spouse who indicated that payments were being made and that the check was in the mail but that payments or letters were being returned as the wrong address was being used (although we do note that some correspondence from the consumer was sent to a letter vendor address, but those letters did make their way to our office with payments). On October 7 we spoke again with the consumer's spouse who agreed to catch up her payments.On October 25, consumer mailed a letter stating he wanted us to "confirm this balance via statement" but also added that we had not provided him with any information regarding the accounts. He also included a copy of a letter dated September 10 addressed to us which he acknowledged was returned to him based on a bad address. The September 10 letter acknowledged receipt of our statement. He also stated the total amount due did not correspond with the total due on the account number he had and requested "further documentation...verifying the debts." At that point it became clear that the consumer was requesting information beyond what we had mailed on five previous occasions. Our process at that point would have been to contact the creditor to obtain itemized statements and send them to the consumer's spouse. We did not follow that process on two occasions and we have followed up with the employees involved to make sure they understand the importance of following the process. We do apologize for the misunderstanding regarding the earlier requests and the inconvenience experienced related to the request for information in the October 25 and November 15 mailings.As indicated above, we are mailing today to the consumer's spouse the information requested. The consumer's spouse is also requested to contact the person signing the letter if there are any questions.
As indicated in our first response, we said we'd be communicating with the consumer once we heard from the creditor about payment. The creditor indicated it had not received the payment. We sent a letter to the consumer today stating this and requesting a copy of the cancelled check so that we could provide it to the creditor to help resolve the payment issue.We want to be clear that the only account requested to be removed from credit reporting is the account where the consumer is claiming she made payment. We do not have any information from the consumer about other payments on accounts we are collecting. If the consumer has payment information on all the accounts we are collecting, she can provide that to us together with the payment information requested above.We do wish to help every consumer resolve issues related to the accounts we are collecting. If there are specific things we have done or not done beyond the specific issue related to the $50 balance, please let us know and we will address each specific issue. Once we receive the information showing payment to the creditor for this account or any account in our office, we can forward it to the creditor to research.
The consumer believes we were collecting a "fake" bill, requests removal of the account from her credit report, asks that we confirm we cannot steal her personal and medical information and won't sell it, and, finally, would like us to provide proof we have a right to collect a debt that was already...
paid. As we discussed with the consumer on April 7, we identified ourselves and the name of the creditor. The consumer asked for our account number, the creditor's account number, the date of service and the amount of the bill. We provided all those details. What we did not tell the consumer was that the creditor placed the account with our office on 9/5/15 and that the creditor reported two payments to our office, one on 9/21/15, and the second on 3/21/16. Together those two payments satisfied the principal balance placed with our office. As we informed the consumer on April 7, the account was in a cancel status at the time of her call. The balance remaining was the interest allowed under Washington law and as allowed by the creditor. There is no such thing as a "cancellation" number. We did request removal of the account from the consumer's credit report. That may take time to be reflected on her credit report. We confirm that we cannot steal her medical or personal information. Protection of such information is extremely important to us and our clients. We are not authorized to sell any debt and we do not, as a company, work any debt that has been purchased. As indicated, the account is paid and is being cancelled as paid in the ordinary course of business. Please do not hesitate to contact our office should there be additional questions.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The consumer is threatening litigation against us. It is not our policy to respond to complaints under these circumstances. We will contact the consumer in writing directly.
The consumer states an account or accounts placed with our office for collection were not properly coded and therefore insurance did not cover the services. We notified the creditor of the consumer's concern. The creditor requested we place the accounts on hold pending the creditor's...
review of the coding. In the meantime, we have requested removal of one of the accounts from credit reporting as the creditor reviews the coding and to allow the consumer some time to review any response the creditor may provide. Two of the accounts were not yet submitted for reporting and will not be submitted for reporting pending the results of the creditor's review of the coding on the accounts.
The consumer claims to have made payments sufficient to resolve accounts placed with our office for collection. The consumer did make payments to our office to resolve various account balances. However, when the consumer made a payment to resolve certain balances on 8/18/16,...
that payment was rejected due to insufficient funds. Because the consumer had requested a receipt for the payment, the receipt was printed and mailed. The notice of insufficient funds arrived after the receipt was mailed. We attempted to reach the consumer numerous times by telephone. As the consumer has requested we not contact the consumer related to those accounts, we will honor that request unless we hear from the consumer otherwise. The amount remains due.
The consumer claims to have paid an account and asked us to cease contact with him. By way of background, the creditor placed two balances in our office for collection on December 18, 2015. A validation notice was sent notifying the consumer of the balance on or about December 24,...
2015. The consumer called on December 29 and said he didn't owe anything. On January 10, 2016, the creditor reported a payment to us that it had received from the consumer on January 8, 2016 in the amount of $38, which was the balance of one of the two accounts placed in our office. On January 11, 2016, we received a dispute letter from the consumer. We forwarded the dispute information to the creditor and obtained an itemized statement for the balance that remained due. On January 21, 2016, we mailed the itemized statement to the consumer for the balance that remained due. The account with the $38 balance is closed in our office. The account with the balance of $73.36 remains due. We have asked the creditor to verify if any more payments have been made by the consumer after the account was placed in our office. If they report a payment, we will apply it to the account. In the meantime, since the consumer has requested we cease contact with him, we will do so unless we hear from him otherwise.
As we understand the consumer's complaint, she alleges she was making payments to the creditor and filed for financial assistance on two occasions. She further alleges she is on Medicaid. She also claims that the creditor intentionally lists separate...
balances. Finally, she claims to have issues with the amounts placed and disputes those balances. As to a payment plan, the creditor indicated that she was making payments but that the accounts were turned over for collection as the payment plan was delinquent. The creditor further indicated it does not have a record of the consumer applying for financial assistance and even if she had or did, she would not qualify for financial assistance as the creditor reports she had health insurance. The creditor also indicated that it billed insurance but the charges were non-covered and that Medicaid was not billed as she did not have coverage at the time of service. As to how the creditor lists balances for collection, each account is treated separately. It is listed as a separate account. As for her dispute of the balances in our office, while her disputing the balances seems inconsistent with her statements that she had been making payments to the creditor and that she applied for financial assistance in order to cover the services, we will be sending the consumer the itemized statements for those balances that are active in our office. For the account disputed in December, it is no longer in our office. It was cancelled and returned to the creditor. In order to allow the consumer time to review the itemized statements, we have requested deletion of the accounts from credit reporting at this time. We reserve the right to re-report these accounts in the future, but will not do so for the next 30 days.
The consumer alleges an account is on her credit report and requested information from us concerning the account. She further claims she never received the requested information. She requests removal of the account from her credit report. As to her claims, we received a written...
dispute from the consumer on May 26, 2017. We updated the address on the account based on her letter and requested the creditor to provide us information related to her dispute. On or about June 5, 2017, we mailed the consumer an itemized statement provided to us by the creditor. It was mailed to the address the consumer included in her dispute. On or about July 1, 2017, the account was cancelled and returned to the creditor. As the account was cancelled and returned to the creditor, we made a request to the credit reporting agencies to delete the account from the consumer’s credit report. It can take up to 30 days for the request to delete to be reflected on the consumer’s credit report. If after 30 days the account remains on her credit report, she should contact our office so that we can look into the issue.
The consumer states a bill was paid that had been placed with us, had requested a payment history and believes a refund is due. We apologize for the delay in tracking down the payment. After the consumer disputed the initial accounts placed with our office, additional accounts were...
placed. The request to the creditor about the payment on the first accounts placed was delayed due to placement of additional accounts. We have been informed by the creditor that the payment for the initial accounts was tracked down by the creditor and has now been applied by the creditor to the correct accounts. The creditor did have us apply the payment to the initial accounts yesterday and those accounts are shown as paid both with the creditor and in our office.We understand that a list of all payments made has been provided to the consumer. If that is not the case, the consumer may contact us. In addition, we understand the consumer has entered into a payment arrangement for the balances remaining in our office. We do note that we have attempted to reach the consumer to make sure the payments are being applied to the correct accounts. If the consumer has not already done so, the consumer is encouraged to contact an account representative to go over this. It is important to us that the payments are being applied to the correct accounts and that we have accurate balance information.Again, we apologize for the time it has taken to track down the payment with the creditor.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will acccept this once it is done at the end of the 30 days. Please keep open until the end of the 30 days.
Regards,
[redacted]
Complainant states he has requested information regarding the accounts we are attempting to collect but has not received anything. Our accounts do not reflect receipt of any request for information, however, we are sending to complainant the information requested. We also will stop calls...
on the accounts in question as he requests until we hear from him otherwise.Please do not hesitate to contact us if there are any questions.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The Collection company should have never sent a collection letter to the consumer to begin with. As they note, they did research and found out that the accounts were already closed. Therefor, they should have never sent out a letter. That is against the law. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the business should be punished for sending out letter to consumer to begin with without having their facts.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I appreciate the fact that they have requested that this account be removed from Experian, Equifax, and Trans union. This company will delete all of my personal information. They have no right to keep it since I have never contracted with them. I have no evidence that that will not use my information in a derogatory way seeing as how I have contacted them on many occasions both via phone, us postal mail, and certified mail request. It took for the Revdex.com to get involved for action to be taken. Yes, I did say that I was sent communication from this company and I also noted that it was screen shots of what appeared to be a medical bill. I did not accept that's proof that could have been made up on any device with internet capabilities and a word processor. So NO I did not accept that period. I asked for strict proof,not proof of my mailing address but I asked was the deb assigned or do you own it. They never replied. I just got notification back that we have verified the debt? Never any factual proof, no names of whom they talked too, no signed agreements, nothing but a "screen shot" and letters from this company. Im happy that they will delete this from the credit agencies this but my personal information needs to be destroyed period or they will be hearing from my attorney. This is not a threat, this is a promise. The attached letter were sent to State Collection service I have the proof. I also have the response. It was vague and a screen shot
Regards,
[redacted]
This was my dads debt he is dead!!!!
We understand the consumer is saying this is his dad's debt. As we indicated in our first response, we were in the process of verifying with the creditor what information it had regarding responsibility for the account. We indicated that if the creditor confirmed the debt was the responsibility of the consumer, we would obtain verification from the creditor and mail it to the consumer. If the creditor confirmed that someone else was responsible, we would be cancelling the account back to the creditor. As of today's date, despite many attempts made to verify responsibility, we do not have a response from the creditor. We cannot unilaterally cancel the account without the creditor's input. If the consumer wants to help resolve this situation, he could send us a letter letting us know his date of birth or last 4 digits of his social security number so that we can pass that additional information to the creditor. The consumer can mail that to: SCSI, Attn: Compliance Department, P.O. Box 6250, Madison, WI 53716. It would also likely help the creditor if the consumer would also indicate whether his father lived at the same address as the consumer and whether they share the same name.
The consumer is requesting information related to accounts we are collecting. We have responded by letter today directly to the consumer's spouse as the consumer's spouse is the person we have spoken to regarding the payment arrangements. We do acknowledge receiving letters from the...
consumer also. The letter to the consumer's spouse contains the sequence of events relating to the balances we are collecting. In summary, two accounts for the same creditor were placed in our office over a period of time. The first account was placed in September 2003. Two payments were made on that account. A second account was placed in January 2014. We spoke with the consumer's spouse on March 6, 2014 concerning the balance of both accounts. The consumer's spouse agreed to make payments over a period of six months, at which point the payment plan would be reviewed.We spoke again with the consumer's spouse on March 20 at which point the consumer's spouse said she would make payments (lesser sum than agreed to earlier) again over a six month period of time. On that same date we mailed a list of accounts to the consumer's spouse. We received one payment in April. In May we received a payment and a letter requesting we "confirm this balance via statement." We again mailed the list of accounts on May 30, 2014. On July 23 we spoke with the consumer who did not mention anything about the balance we were collecting but did say we should talk with his wife concerning the balance. On or about August 6, 2014 we received a payment and a letter requesting we "confirm this balance via statement." On or about August 11, 2014 we mailed a letter acknowledging the payment and showing the balance on the accounts. It was mailed again on August 21 and September 9. On September 24, we spoke with the consumer's spouse who indicated that payments were being made and that the check was in the mail but that payments or letters were being returned as the wrong address was being used (although we do note that some correspondence from the consumer was sent to a letter vendor address, but those letters did make their way to our office with payments). On October 7 we spoke again with the consumer's spouse who agreed to catch up her payments.On October 25, consumer mailed a letter stating he wanted us to "confirm this balance via statement" but also added that we had not provided him with any information regarding the accounts. He also included a copy of a letter dated September 10 addressed to us which he acknowledged was returned to him based on a bad address. The September 10 letter acknowledged receipt of our statement. He also stated the total amount due did not correspond with the total due on the account number he had and requested "further documentation...verifying the debts." At that point it became clear that the consumer was requesting information beyond what we had mailed on five previous occasions. Our process at that point would have been to contact the creditor to obtain itemized statements and send them to the consumer's spouse. We did not follow that process on two occasions and we have followed up with the employees involved to make sure they understand the importance of following the process. We do apologize for the misunderstanding regarding the earlier requests and the inconvenience experienced related to the request for information in the October 25 and November 15 mailings.As indicated above, we are mailing today to the consumer's spouse the information requested. The consumer's spouse is also requested to contact the person signing the letter if there are any questions.
As indicated in our first response, we said we'd be communicating with the consumer once we heard from the creditor about payment. The creditor indicated it had not received the payment. We sent a letter to the consumer today stating this and requesting a copy of the cancelled check so that we could provide it to the creditor to help resolve the payment issue.We want to be clear that the only account requested to be removed from credit reporting is the account where the consumer is claiming she made payment. We do not have any information from the consumer about other payments on accounts we are collecting. If the consumer has payment information on all the accounts we are collecting, she can provide that to us together with the payment information requested above.We do wish to help every consumer resolve issues related to the accounts we are collecting. If there are specific things we have done or not done beyond the specific issue related to the $50 balance, please let us know and we will address each specific issue. Once we receive the information showing payment to the creditor for this account or any account in our office, we can forward it to the creditor to research.
The consumer believes we were collecting a "fake" bill, requests removal of the account from her credit report, asks that we confirm we cannot steal her personal and medical information and won't sell it, and, finally, would like us to provide proof we have a right to collect a debt that was already...
paid. As we discussed with the consumer on April 7, we identified ourselves and the name of the creditor. The consumer asked for our account number, the creditor's account number, the date of service and the amount of the bill. We provided all those details. What we did not tell the consumer was that the creditor placed the account with our office on 9/5/15 and that the creditor reported two payments to our office, one on 9/21/15, and the second on 3/21/16. Together those two payments satisfied the principal balance placed with our office. As we informed the consumer on April 7, the account was in a cancel status at the time of her call. The balance remaining was the interest allowed under Washington law and as allowed by the creditor. There is no such thing as a "cancellation" number. We did request removal of the account from the consumer's credit report. That may take time to be reflected on her credit report. We confirm that we cannot steal her medical or personal information. Protection of such information is extremely important to us and our clients. We are not authorized to sell any debt and we do not, as a company, work any debt that has been purchased. As indicated, the account is paid and is being cancelled as paid in the ordinary course of business. Please do not hesitate to contact our office should there be additional questions.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The consumer is threatening litigation against us. It is not our policy to respond to complaints under these circumstances. We will contact the consumer in writing directly.
The consumer states an account or accounts placed with our office for collection were not properly coded and therefore insurance did not cover the services. We notified the creditor of the consumer's concern. The creditor requested we place the accounts on hold pending the creditor's...
review of the coding. In the meantime, we have requested removal of one of the accounts from credit reporting as the creditor reviews the coding and to allow the consumer some time to review any response the creditor may provide. Two of the accounts were not yet submitted for reporting and will not be submitted for reporting pending the results of the creditor's review of the coding on the accounts.
The consumer claims to have made payments sufficient to resolve accounts placed with our office for collection. The consumer did make payments to our office to resolve various account balances. However, when the consumer made a payment to resolve certain balances on 8/18/16,...
that payment was rejected due to insufficient funds. Because the consumer had requested a receipt for the payment, the receipt was printed and mailed. The notice of insufficient funds arrived after the receipt was mailed. We attempted to reach the consumer numerous times by telephone. As the consumer has requested we not contact the consumer related to those accounts, we will honor that request unless we hear from the consumer otherwise. The amount remains due.
The consumer claims to have paid an account and asked us to cease contact with him. By way of background, the creditor placed two balances in our office for collection on December 18, 2015. A validation notice was sent notifying the consumer of the balance on or about December 24,...
2015. The consumer called on December 29 and said he didn't owe anything. On January 10, 2016, the creditor reported a payment to us that it had received from the consumer on January 8, 2016 in the amount of $38, which was the balance of one of the two accounts placed in our office. On January 11, 2016, we received a dispute letter from the consumer. We forwarded the dispute information to the creditor and obtained an itemized statement for the balance that remained due. On January 21, 2016, we mailed the itemized statement to the consumer for the balance that remained due. The account with the $38 balance is closed in our office. The account with the balance of $73.36 remains due. We have asked the creditor to verify if any more payments have been made by the consumer after the account was placed in our office. If they report a payment, we will apply it to the account. In the meantime, since the consumer has requested we cease contact with him, we will do so unless we hear from him otherwise.
As we understand the consumer's complaint, she alleges she was making payments to the creditor and filed for financial assistance on two occasions. She further alleges she is on Medicaid. She also claims that the creditor intentionally lists separate...
balances. Finally, she claims to have issues with the amounts placed and disputes those balances. As to a payment plan, the creditor indicated that she was making payments but that the accounts were turned over for collection as the payment plan was delinquent. The creditor further indicated it does not have a record of the consumer applying for financial assistance and even if she had or did, she would not qualify for financial assistance as the creditor reports she had health insurance. The creditor also indicated that it billed insurance but the charges were non-covered and that Medicaid was not billed as she did not have coverage at the time of service. As to how the creditor lists balances for collection, each account is treated separately. It is listed as a separate account. As for her dispute of the balances in our office, while her disputing the balances seems inconsistent with her statements that she had been making payments to the creditor and that she applied for financial assistance in order to cover the services, we will be sending the consumer the itemized statements for those balances that are active in our office. For the account disputed in December, it is no longer in our office. It was cancelled and returned to the creditor. In order to allow the consumer time to review the itemized statements, we have requested deletion of the accounts from credit reporting at this time. We reserve the right to re-report these accounts in the future, but will not do so for the next 30 days.
The consumer alleges an account is on her credit report and requested information from us concerning the account. She further claims she never received the requested information. She requests removal of the account from her credit report. As to her claims, we received a written...
dispute from the consumer on May 26, 2017. We updated the address on the account based on her letter and requested the creditor to provide us information related to her dispute. On or about June 5, 2017, we mailed the consumer an itemized statement provided to us by the creditor. It was mailed to the address the consumer included in her dispute. On or about July 1, 2017, the account was cancelled and returned to the creditor. As the account was cancelled and returned to the creditor, we made a request to the credit reporting agencies to delete the account from the consumer’s credit report. It can take up to 30 days for the request to delete to be reflected on the consumer’s credit report. If after 30 days the account remains on her credit report, she should contact our office so that we can look into the issue.
The consumer states a bill was paid that had been placed with us, had requested a payment history and believes a refund is due. We apologize for the delay in tracking down the payment. After the consumer disputed the initial accounts placed with our office, additional accounts were...
placed. The request to the creditor about the payment on the first accounts placed was delayed due to placement of additional accounts. We have been informed by the creditor that the payment for the initial accounts was tracked down by the creditor and has now been applied by the creditor to the correct accounts. The creditor did have us apply the payment to the initial accounts yesterday and those accounts are shown as paid both with the creditor and in our office.We understand that a list of all payments made has been provided to the consumer. If that is not the case, the consumer may contact us. In addition, we understand the consumer has entered into a payment arrangement for the balances remaining in our office. We do note that we have attempted to reach the consumer to make sure the payments are being applied to the correct accounts. If the consumer has not already done so, the consumer is encouraged to contact an account representative to go over this. It is important to us that the payments are being applied to the correct accounts and that we have accurate balance information.Again, we apologize for the time it has taken to track down the payment with the creditor.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will acccept this once it is done at the end of the 30 days. Please keep open until the end of the 30 days.
Regards,
[redacted]
Complainant states he has requested information regarding the accounts we are attempting to collect but has not received anything. Our accounts do not reflect receipt of any request for information, however, we are sending to complainant the information requested. We also will stop calls...
on the accounts in question as he requests until we hear from him otherwise.Please do not hesitate to contact us if there are any questions.