Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The bill is fraud and not mine [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
The consumer is requesting information related to accounts we are collecting We have responded by letter today directly to the consumer's spouse as the consumer's spouse is the person we have spoken to regarding the payment arrangements We do acknowledge receiving letters from the consumer also The letter to the consumer's spouse contains the sequence of events relating to the balances we are collecting In summary, two accounts for the same creditor were placed in our office over a period of time The first account was placed in September Two payments were made on that account A second account was placed in January We spoke with the consumer's spouse on March 6, concerning the balance of both accounts The consumer's spouse agreed to make payments over a period of six months, at which point the payment plan would be reviewed.We spoke again with the consumer's spouse on March at which point the consumer's spouse said she would make payments (lesser sum than agreed to earlier) again over a six month period of time On that same date we mailed a list of accounts to the consumer's spouse We received one payment in April In May we received a payment and a letter requesting we "confirm this balance via statement." We again mailed the list of accounts on May 30, On July we spoke with the consumer who did not mention anything about the balance we were collecting but did say we should talk with his wife concerning the balance On or about August 6, we received a payment and a letter requesting we "confirm this balance via statement." On or about August 11, we mailed a letter acknowledging the payment and showing the balance on the accounts It was mailed again on August and September On September 24, we spoke with the consumer's spouse who indicated that payments were being made and that the check was in the mail but that payments or letters were being returned as the wrong address was being used (although we do note that some correspondence from the consumer was sent to a letter vendor address, but those letters did make their way to our office with payments) On October we spoke again with the consumer's spouse who agreed to catch up her payments.On October 25, consumer mailed a letter stating he wanted us to "confirm this balance via statement" but also added that we had not provided him with any information regarding the accounts He also included a copy of a letter dated September addressed to us which he acknowledged was returned to him based on a bad address The September letter acknowledged receipt of our statement He also stated the total amount due did not correspond with the total due on the account number he had and requested "further documentation...verifying the debts." At that point it became clear that the consumer was requesting information beyond what we had mailed on five previous occasions Our process at that point would have been to contact the creditor to obtain itemized statements and send them to the consumer's spouse We did not follow that process on two occasions and we have followed up with the employees involved to make sure they understand the importance of following the process We do apologize for the misunderstanding regarding the earlier requests and the inconvenience experienced related to the request for information in the October and November mailings.As indicated above, we are mailing today to the consumer's spouse the information requested The consumer's spouse is also requested to contact the person signing the letter if there are any questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The bill is fraud and not mine [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
The consumer is requesting information related to accounts we are collecting We have responded by letter today directly to the consumer's spouse as the consumer's spouse is the person we have spoken to regarding the payment arrangements We do acknowledge receiving letters from the consumer also The letter to the consumer's spouse contains the sequence of events relating to the balances we are collecting In summary, two accounts for the same creditor were placed in our office over a period of time The first account was placed in September Two payments were made on that account A second account was placed in January We spoke with the consumer's spouse on March 6, concerning the balance of both accounts The consumer's spouse agreed to make payments over a period of six months, at which point the payment plan would be reviewed.We spoke again with the consumer's spouse on March at which point the consumer's spouse said she would make payments (lesser sum than agreed to earlier) again over a six month period of time On that same date we mailed a list of accounts to the consumer's spouse We received one payment in April In May we received a payment and a letter requesting we "confirm this balance via statement." We again mailed the list of accounts on May 30, On July we spoke with the consumer who did not mention anything about the balance we were collecting but did say we should talk with his wife concerning the balance On or about August 6, we received a payment and a letter requesting we "confirm this balance via statement." On or about August 11, we mailed a letter acknowledging the payment and showing the balance on the accounts It was mailed again on August and September On September 24, we spoke with the consumer's spouse who indicated that payments were being made and that the check was in the mail but that payments or letters were being returned as the wrong address was being used (although we do note that some correspondence from the consumer was sent to a letter vendor address, but those letters did make their way to our office with payments) On October we spoke again with the consumer's spouse who agreed to catch up her payments.On October 25, consumer mailed a letter stating he wanted us to "confirm this balance via statement" but also added that we had not provided him with any information regarding the accounts He also included a copy of a letter dated September addressed to us which he acknowledged was returned to him based on a bad address The September letter acknowledged receipt of our statement He also stated the total amount due did not correspond with the total due on the account number he had and requested "further documentation...verifying the debts." At that point it became clear that the consumer was requesting information beyond what we had mailed on five previous occasions Our process at that point would have been to contact the creditor to obtain itemized statements and send them to the consumer's spouse We did not follow that process on two occasions and we have followed up with the employees involved to make sure they understand the importance of following the process We do apologize for the misunderstanding regarding the earlier requests and the inconvenience experienced related to the request for information in the October and November mailings.As indicated above, we are mailing today to the consumer's spouse the information requested The consumer's spouse is also requested to contact the person signing the letter if there are any questions