Baby Trend, Inc.

babytrend To whom it may concern, June 23, 2017 On 6/replacement parts were issued to the customer per her requestBelow is the *** tracking number in correspondence with the order. [6/16/2:PM *** Tracking] *** Customer Information'
*** * *** *** *** *** * *** ** *** Daytime Phone! (*** *** E-mail: *** Sincerely, baby Trend *** * *** *** *** ** *** PH: *** FX: *** www.***.com

babytrend To whom it may concern, On 4/27/customer contacted Baby Trend Customer Service regarding her Stroller. Return was made to evaluate customers claim and prepaid shipping label was provided to the customer at no costBaby Trend has not received any item to date from the consumer. Customer Information: *** *** *** ** *** *** *** *** *** ** *** Daytime Phone: *** E-mail: *** Sincerely, Baby Trend

I am rejecting this response because:
I have send my stroller back to baby trend and I call almost every day because it's been more than a month and every single time I call they tell me they may have received it may not they have no way of knowing and a lot of going around and around and around in the meantime there's nothing I can do Like I said I tried calling the company and I get a different representative every single time I call and nobody can tell me if they receive the stroller or notIt's been more than a month since I send the stroller at my own cost I think this is ridiculousSent from my iPhone

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did receive two new front wheels but I do want it notes that I spoke to baby trend and they did say if the wheels do not work then I can send in the stroller to baby trend to have it looked at. Thank you,[redacted]

Final Consumer Response /* (4200, 6, 2015/04/28) */
[redacted]Document Attached[redacted]
Attached below is a screen shot of Baby Trend's website, advertising up to 30lbs and 30".

Initial Business Response /* (1000, 5, 2016/05/17) */
Customer was contacted regarding her complaint. A replacement box to return the item has been provided for the item to be returned and evaluated, through the Warranty policy.
Initial Consumer Rebuttal /* (2000, 7, 2016/05/24) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
I am accepting because the business has agreed to mail me a box to return our stroller.

Initial Business Response /* (1000, 8, 2015/11/02) */
Baby Trend has contacted the consumer regarding the return of the product for evaluation of claim.

Initial Business Response /* (1000, 8, 2015/11/02) */
The consumer was assisted with the item according to warranty policy. Item was returned at manufactures cost and reviewed for functionality or damage. The items did not warrant a replacement. Release mechanism and attachment functioned...

correctly. Item was returned to consumer.

Initial Business Response /* (1000, 10, 2016/03/30) */
Customer was assisted with the product based on the Manufactures Warranty. Replacements parts were issued for the consumer at no charge per her claim.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/30) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
The item is defective and a complaint is in progress with http://www.nhtsa.gov/, this item needs to be removed from the market. A complaint is also in progress with the Attorney General in Indiana

Initial Business Response /* (1000, 8, 2015/07/13) */
Baby Trend has contacted customer to better assist with their item.