Initial Business Response / [redacted] (1000, 10, 2016/03/30) */ Customer was assisted with the product based on the Manufactures WarrantyReplacements parts were issued for the consumer at no charge per her claim Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item is defective and a complaint is in progress with http://www.nhtsa.gov/, this item needs to be removed from the marketA complaint is also in progress with the Attorney General in Indiana
Initial Business Response / [redacted] (1000, 8, 2015/11/02) */ The consumer was assisted with the item according to warranty policyItem was returned at manufactures cost and reviewed for functionality or damageThe items did not warrant a replacementRelease mechanism and attachment functioned correctlyItem was returned to consumer
Initial Business Response / [redacted] (1000, 10, 2016/03/30) */ Customer was assisted with the product based on the Manufactures WarrantyReplacements parts were issued for the consumer at no charge per her claim Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item is defective and a complaint is in progress with http://www.nhtsa.gov/, this item needs to be removed from the marketA complaint is also in progress with the Attorney General in Indiana
Initial Business Response / [redacted] (1000, 8, 2015/11/02) */ The consumer was assisted with the item according to warranty policyItem was returned at manufactures cost and reviewed for functionality or damageThe items did not warrant a replacementRelease mechanism and attachment functioned correctlyItem was returned to consumer
Initial Business Response / [redacted] (1000, 8, 2015/07/13) */ Baby Trend has contacted customer to better assist with their item