Baby Viva

Hello, Our website did state that this item had an estimated shipping time of to weeks when you placed your order We do not charge your credit card until an order ships That is why the pending authorization disappeared from your statement a few days after you placed your order When you contacted us about your return we requested a return tracking number because we had no record of receiving back this product You never sent us a tracking number for your return We informed you we would not be able to issue a credit for your return until you provided us with a tracking number showing the item was delivered to us Now that you have provided a tracking number for your return via your Revdex.com complaint we can issue a refund according to our return policy You will be refunded the original purchase price minus our shipping costs Please contact us at 858-201-to give us current mailing address so we can send a refund check We can no longer issue a refund to your credit card because you filed a charge back with your credit card company instead of sending us the tracking number we requested so we could verify your returnBabyViva Support

Hello,Our website did state that this item had an estimated shipping time of to weeks when you placed your order We do not charge your credit card until an order ships That is why the pending authorization disappeared from your statement a few days after you placed your order
When you contacted us about your return we requested a return tracking number because we had no record of receiving back this product You never sent us a tracking number for your return We informed you we would not be able to issue a credit for your return until you provided us with a tracking number showing the item was delivered to us Now that you have provided a tracking number for your return via your Revdex.com complaint we can issue a refund according to our return policy You will be refunded the original purchase price minus our shipping costs Please contact us at 858-201-to give us current mailing address so we can send a refund check We can no longer issue a refund to your credit card because you filed a charge back with your credit card company instead of sending us the tracking number we requested so we could verify your return.BabyViva Support

Buyer Beware!!! We went to buy a car seat and stroller First of all, the car seat was a model and we were told it was a model We were not able to try a floor model for the Stroller so we went ahead and bought it, our two yr old was way too big for the stroller so we tried to physically show up and return it Not only did the salesman that originally sold us over a thousand dollars in car seat and stroller play dumb, but so did the manager The stroller was never used and never outside, it is in box condition and they claimed it was used Basically it was now our problem to resell over the internet, really? Who does this in this day and age? Baby VIVA does! We have five kids and have never ran into a problem of being stuck with a stroller that does not fit one of our children and is not returnable!
This is the first review I have ever written, We were so upset!
PS anyone need a new boxed black "City brand stroller" please let me know I can swing a deal for you since I am stuck with it, we will just deal with the later model car seat!

I ordered a double stroller from babyviva on June 3, I wasn't able to find the stroller elsewhereThe estimated shipping was 2-weeks which at the time was no big deal because my second child wasn't due for weeksOn June I sent an email inquiring about the order status of the stroller and received a pleasant response stating the stroller would be back in stock at BabyTrend on July and would ship soon after thatThis timing puts the stroller out over weeksMy daughter is born and a few days later I send another email to babyviva on July again inquiring about the order statusThis time I make it clear that I am disappointedI receive an email the next day coldly stating that the stroller would get to babyviva Monday July and would then ship to meThis would be almost weeks after orderingI was bothered by the email and decided to call babyvivaI spoke with a woman that was very dismissive and cold over the phoneI was told that my question was already answered in the emailI was also told that my stroller was being held up because of the weather over the ocean off of China and that I could now expect my stroller on July at the latest (weeks after ordering)I was not offered an apology or any qsort of refund for the extremely inconvenient and extended wait I was dealing with
I ended up canceling my order due to the woman's rudeness and my inability to believe what she was telling meI understand that no one can control the weather off of China or when crates ship but I also understand what good customer service is and babyviva.com doesn't offer good customer serviceI have since found the stroller at a reputable retailer for a far better price
I am not expecting a response from the company nor do I want one based on the other dismissive and rude responses others have gotten from submitting complaints to this site

Hello,
Our website did state that this item had an estimated shipping time of 2 to 4 weeks when you placed your order.  We do not charge your credit card until an order ships.  That is why the pending authorization disappeared from your statement a few days after you placed...

your order.  
When you contacted us about your return we requested a return tracking number because we had no record of receiving back this product.   You never sent us a tracking number for your return.  We informed you we would not be able to issue a credit for your return until you provided us with a tracking number showing the item was delivered to us.  Now that you have provided a tracking number for your return via your Revdex.com complaint we can issue a refund according to our return policy.  You will be refunded the original purchase price minus our shipping costs.  Please contact us at 858-201-4166 to give us current mailing address so we can send a refund check.  We can no longer issue a refund to your credit card because you filed a charge back with your credit card company instead of sending us the tracking number we requested so we could verify your return.
BabyViva Support

Review: After doing extensive research, we were excited to find the car seat we'd decided on at Baby Viva. Our baby is due on Feb. 5, 2015, so we wanted to make sure we were prepared for her birth. With that in mind, on Nov. 17, 2013, we placed an order with Baby Viva for a Recaro Performance RIDE Vibe car seat. At the time the order was placed, the estimated shipping time was 2 to 4 weeks.It was not until Dec. 20, 2013 (4 weeks and 5 days after we placed our order) that we were contacted by "[redacted]" from Baby Viva Support with news that our shipment would be extremely delayed, because Recaro was closed for inventory and the holidays. It was indicated that the would not receive the car seat from Recaro until after Jan. 6, 2014, and that it would be shipped to us once they received it.Concerned that our car seat would not be delivered in time, I questioned Baby Viva on why they had waited so long to place our order with Recaro -- it seemed strange that they would place an order with a company well over a month after a customer purchased the item.I was met with rudeness, curt responses, and unhelpful staff from Baby Viva from that moment forward. They informed me that they had ordered with Recaro on Nov. 11 (which is before we placed our order, and, thus, impossible). They refused to expedite shipping on their end, and didn't even offer to work with Recaro to speed the process.They never once apologized for their fault in the matter, and instead reiterated that they would not expedite shipping on our order.I understand that faster shipping methods can be expensive, but their inexplicably rude attitude coupled with their inability to work with me was -- and continues to be -- appalling. It is clear that they have no concern for customer service nor my interests.We have yet to receive the car seat. Instead, every email communication with Baby Viva is a repeat and increasingly rude exchange. Every time they contact me, they inform me I can cancel my order instead. That is unacceptable behavior.Desired Settlement: I would like to actually speak with management (one request I have repeatedly made). Second, I would like Baby Viva to indicate their fault in the matter. I would also like Baby Viva to reach out to Recaro to try move the process along. Fourth, I want them to actually look at alternative shipping methods -- there are options between FedEx ground and next day air they ignore. Finally, I would like them to ensure my car seat will arrive before my due date as I cannot leave the hospital without it

Business

Response:

We have experienced excessive delays with receiving our latest shipment from Recaro. We have done our best to keep this consumer informed of the delays. We normally stock this color seat and had placed an order with Recaro for inventory before this consumer had placed an order with us. We apologized for the delays in every piece of correspondence we had with this consumer and because we were expecting the seats to be delayed we offered to cancel their order if they did not want to wait. Our policy on internet orders is we do not charge the customer until their order ships so it is in our best interest to ship a product as soon as possible. We have no way of getting seats faster from Recaro than what their production can allow.

This consumer requested a response from a manager. I responded in the very next email and explained what was happening as best as possible. We have indicated the entire time that we were waiting on a shipment from Recaro that was being delayed. We have been in constant contact with Recaro trying to get product to our store as fast as possible. We explained to the customer that they are in Arizona and the estimated shipping time for their seat once it arrives would be 2 business days and the only way to get it there faster would be next day air.

Since the original date of this complaint the customer has contacted us and cancelled their order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The way this company does business and treats its customers is both inappropriate and unethical. After receiving confirmation that Recaro had, in fact, shipped them the car seat on jan. 6, BabyViva followed up to indicate some parts and delivery issue that would cause further delays. It seemed very fish to me, so I reached out to Recaro directly yesterday. Recaro indicated the responses from BabyViva were both inaccurate and incorrect. I have since cancelled my order with BabyViva. But it should be known that this company treats their customers in a rude, unprofessional manner. Management never indicated they were speaking with me. I will never, ever do business with this company again. I hope that BabyViva's Revdex.com rating corresponds with this assessment.

I ordered a double stroller from babyviva on June 3, 2014. I wasn't able to find the stroller elsewhere. The estimated shipping was 2-4 weeks which at the time was no big deal because my second child wasn't due for 6 weeks. On June 29 I sent an email inquiring about the order status of the stroller and received a pleasant response stating the stroller would be back in stock at BabyTrend on July 10 and would ship soon after that. This timing puts the stroller out over 5 weeks. My daughter is born and a few days later I send another email to babyviva on July 16 again inquiring about the order status. This time I make it clear that I am disappointed. I receive an email the next day coldly stating that the stroller would get to babyviva Monday July 21 and would then ship to me. This would be almost 7 weeks after ordering. I was bothered by the email and decided to call babyviva. I spoke with a woman that was very dismissive and cold over the phone. I was told that my question was already answered in the email. I was also told that my stroller was being held up because of the weather over the ocean off of China and that I could now expect my stroller on July 29 at the latest (8 weeks after ordering). I was not offered an apology or any qsort of refund for the extremely inconvenient and extended wait I was dealing with.

I ended up canceling my order due to the woman's rudeness and my inability to believe what she was telling me. I understand that no one can control the weather off of China or when crates ship but I also understand what good customer service is and babyviva.com doesn't offer good customer service. I have since found the stroller at a reputable retailer for a far better price.

I am not expecting a response from the company nor do I want one based on the other dismissive and rude responses others have gotten from submitting complaints to this site.

Buyer Beware!!! We went to buy a car seat and stroller. First of all, the car seat was a 2014 model and we were told it was a 2015 model. We were not able to try a floor model for the Stroller so we went ahead and bought it, our two yr old was way too big for the stroller so we tried to physically show up and return it. Not only did the salesman that originally sold us over a thousand dollars in car seat and stroller play dumb, but so did the manager. The stroller was never used and never outside, it is in box condition and they claimed it was used. Basically it was now our problem to resell over the internet, really? Who does this in this day and age? Baby VIVA does! We have five kids and have never ran into a problem of being stuck with a stroller that does not fit one of our children and is not returnable!

This is the first review I have ever written, We were so upset!

PS anyone need a new boxed black "City brand stroller" please let me know. I can swing a deal for you since I am stuck with it, we will just deal with the later model car seat!

Review: I was told this store was having a moving sale. Since I need several baby products, I checked their website to see if they had a particular item, a chicco dance walker. I called the business first to see if they were indeed having a sale and if yes, to find out the sale price of the walker. The man told me to hold on while he checked the specific item and came back on and said the walker was only $19.99. I questioned him further since the website said $89, I asked if it was a floor model, he said no, we have several in boxes. I continued to ask if the new walkers were $19.99 and he said yes, most of the store was up to 70% off because they are getting rid of their warehouse and trying to reduce inventory. I asked their hours, thought I could buy many other things if the prices were that good, and hung up.So I went there today, told the employee I heard about the moving sale and asked what merchandise was on sale. The woman told me the most of the floor models were on sale, but only up to 50% off. 1st discrepancy. I briefly looked around and asked her where I could find the walkers. Her first answer was that they didn't have any, I insisted they must have them because I just spoke with someone yesterday and they had several in boxes...I told her he said it would be on sale for $19.99.She found the walker only to tell me that is was $89 with 25% off. I explained the conversation that I had yesterday with the employee on the phone. She asked what his name was, I told her I didn't ask. She said sorry, but the price is $89, minus the 25%. Upset I asked to speak to her manager. A man came out, he listened to my issue and said sorry I can't sell you a $90 walker for $20. I explained again that the man on the phone told me the sale was up to 70% off, the price was $19.99, and the reason we were driving so far to come to his store. He said it was a miscommunication, there are other walkers at that price but not the one you wanted. He couldn't do anything about it.Desired Settlement: I would like to purchase the walker and believe the store should honor the $19.99 price they gave me over the phone. I specifically read it from their website, waited for confirmation of availability and price and was given an answer. I understand that there were other walkers once I went into the store, but I was specific when asking for the price on the phone. I was specific because the store claims to have the largest inventory of products and I understand many may be similar.

Business

Response:

We apologize there was a miss communication between our employee and this customer. Our employee did speak with someone on the phone regarding a Chicco baby walker. Our employee did explain that we had a Chicco walker on sale for $19.99 and that it was the toy version. This version is called the Chicco Activity Walker. Somehow this customer understood that to be the Chicco Dance Walker. When this customer was in the store we offered them 25% off the Dance Walker because of the miss communication instead of our current 10% off sale on Chicco. This did not make them happy, but we are not willing to sell a $89.99 walker at $19.99 or 77.79% off the regular price.

The customer is correct we are having a moving sale. We have many items that our marked clearance or floor model that are marked anywhere from 10% to 40% off. This is a substantial discount on many items. On top of this pricing we are taking 50% off any item that is marked as clearance or floor model at the register. This gives the possibility of getting a total of up to 55%-70% off on select items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business did not offer a solution. The box was already marked 25% off, it was labeled with a big florescent sale sign, they were not offering us a solution or trying to compromise by offering an additional 15% off from 10%. When I called and asked for the walker, after he told me the walker was just 19.99, I reiterated the name, chicco dance walker, because I was surprised at the great deal they were offering since online it listed 89.99. He told me yes, many items were up to 70% off because they were closing down their warehouse, getting rid of inventory and downsizing. Because of this great price, we drove very far and made the trip for this price....otherwise we could have just bought it on amazon.com with free shipping. I understand the employee gave me the wrong info, but I believe the management should have acknowledged our effort of getting to the store and if not honor the price the employee gave me over the phone, in the least offer a compromise, it was ticketed at 25% off, so a compromise would have been a discount greater than 25%. When I told the salesperson in the shop that the employee told me the walked was on sale for $19.99, she asked me, "Well what else do you want to buy?' I understood this to be a quantity discount if I were buying multiple items...like I needed to haggle. I believe this store claims to be "moving" in order to market low prices, just get people in the store and these are unethical practices just to get people to buy things. Many furniture stores do this, yet remain open for years after the "closing sale". Another practice I believe is unethical.

Regards,

Review: On 02/12/2015, I ordered a “[redacted]” from Baby Viva for [redacted] using my [redacted] card. After placing the order, I realized that I had made a typographical error on my email address and promptly emailed Baby Viva the correction. Baby Viva did then send to me at the corrected email address an Order Confirmation Number #[redacted] however I was never sent an official purchase receipt.

The [redacted] amount immediately appeared as a pending charge – but then after 10 days – it disappeared from my [redacted] account. I promptly contacted [redacted] – and was told that Baby Viva had never sent them a receipt of purchase so [redacted] dropped the charge. Obviously, my purchase from Baby Viva was not forthcoming so [redacted] instructed me to put a stop for this charge onto my account. I then shopped elsewhere and promptly (within 3 days) received a [redacted]” from another vendor.

One month later, on 03/12/2015, a “[redacted]” from Baby Viva shows up on my doorstep. I spoke with [redacted] who instructed me to return the item to Baby Viva via [redacted]. Baby Viva’s website states that items may be returned within 30 days and must be in it’s original packaging. The unopened “[redacted]” was picked up by [redacted] the next day, 03/13/2015 at 7:31 AM and was delivered to Baby Viva on 03/17/2015 at 10:42 AM. (Fed-Ex documentation attached)

So even though Baby Viva has it's product back in it’s unopened box,(and have likely already sold it to another customer) Baby Viva continues to insist on charging my [redacted] account for the full amount.Desired Settlement: Stop trying to charge me for product that was returned by [redacted] at 10:42 AM on 3/17/2015 confirmation number [redacted] . I have disputed the charge with my credit card company, [redacted], yet Baby Viva continues the dispute and insists that the charge go through.

Business

Response:

Hello,