The consumer did purchased her furniture from one of our authorized retailers in Houston TX Her furniture was delivered to the retail store in the time that she was quoted, however it was during this time that we discovered that we had a quality control issue with the finish that she
purchased and issued a voluntary recall Because she had not yet received her adult bed rails, the store was advised to dispose of these items since they were included in the recall The store was supposed to place on order for the customer a new set of adult rails In addition to this, we issued to the consumer a replacement voucher for the recalled merchandise that she had in her home The original retailer that she was working with did place the order for her replacement crib Before we were able to ship her recalled furniture to the retailer, the retailer closed their business Because of this, the retailer never delivered the replacement adult bed rails, and her order was not delivered We have made arrangements with a different retailer in her area to deliver both of the missing items to and her replacements are on order We are expecting these items to ship as she requested within the next couple of weeks.
This consumers issue is unique in that the store she was working with closed and her issue was exacerbated because of this We are working diligently to replace her affected furnitureRegards,
Baby's Dream Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a typical response of deflection from a company that has continued to fail the consumer Blaming your re-sellers is unprofessional I have reached out to many groups for a boycott of the products This seems to be a huge issue across the board with the company where they are always "discontinued" their products when people need them most
This company is the worst out there and should not be in business, and therefore continue to keep their F rating No Revdex.com good rating, that pretty much sums it up right there
Regards,
*** ***
As a general rule, we encourage our retail stores to sell all conversion rails at the same time that a bed is purchased This is because when a product has been discontinued we will only maintain conversion rails for as long as we have inventory Once our inventory has sold
through it is not guaranteed that they will be reordered However, we work with small independent businesses We do not control everything that they say to their customers to make a sale, nor can we make the stores sell the conversion rails with the beds It is a rare unfortunate situation when we have a consumer that has a crib that they are unable to get conversion parts for Unfortunately this is one of those timesBaby's Dream Furniture, Inc
This business has been holding my money for a crib that I bought almost weeks ago When I originally called before my order they said it would be weeks Nobody responds to me unless I reach out to them They never follow up and I still don't have the crib We have a baby due soon and there is still no ETA They keep offering to send my money back, but I want the crib, not my money I hate this place and i'm pursuing media outlets
Mr*** contacted our company via Facebook after receiving a call from the retail store he purchased his furniture at He was upset because the store called him and advised him that the crib he ordered was discontinued by Baby's Dream Furniture and would not be delivered This is
incorrect Baby's Dream Furniture has discontinued the crib, but we have sufficient stock to cover all outstanding orders The retail store did not confirm this before contacting the consumer This is an error on part of the store After Mr*** posted his displeasure to our Facebook page our consumer department did apologize to Mr*** and advised that we have other cribs in the same collection that we would be happy to substitute for him After posting to our Facebook page our consumer department realized their mistake and posted a 2nd update stating that the crib was indeed in stock and scheduled to arrive on time as planned Mr*** continued to post negative and rude comments to our Facebook page till be banned him He also sent to our office a letter demanding that because of this issue that we deliver his furniture to his home address We will not drop ship our furniture to the consumer as we have a retail store near his home that he has been working with and he will need to arrange delivery of said furniture order with the store he made his purchase at
Regards,
Mary Tomlinson
Baby's Dream Furniture
Consumer Relations
###-###-####
The consumer did purchased her furniture from one of our authorized retailers in Houston TX Her furniture was delivered to the retail store in the time that she was quoted, however it was during this time that we discovered that we had a quality control issue with the finish that she
purchased and issued a voluntary recall Because she had not yet received her adult bed rails, the store was advised to dispose of these items since they were included in the recall The store was supposed to place on order for the customer a new set of adult rails In addition to this, we issued to the consumer a replacement voucher for the recalled merchandise that she had in her home The original retailer that she was working with did place the order for her replacement crib Before we were able to ship her recalled furniture to the retailer, the retailer closed their business Because of this, the retailer never delivered the replacement adult bed rails, and her order was not delivered We have made arrangements with a different retailer in her area to deliver both of the missing items to and her replacements are on order We are expecting these items to ship as she requested within the next couple of weeks.
This consumers issue is unique in that the store she was working with closed and her issue was exacerbated because of this We are working diligently to replace her affected furnitureRegards,
Baby's Dream Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a typical response of deflection from a company that has continued to fail the consumer Blaming your re-sellers is unprofessional I have reached out to many groups for a boycott of the products This seems to be a huge issue across the board with the company where they are always "discontinued" their products when people need them most
This company is the worst out there and should not be in business, and therefore continue to keep their F rating No Revdex.com good rating, that pretty much sums it up right there
Regards,
*** ***
As a general rule, we encourage our retail stores to sell all conversion rails at the same time that a bed is purchased This is because when a product has been discontinued we will only maintain conversion rails for as long as we have inventory Once our inventory has sold
through it is not guaranteed that they will be reordered However, we work with small independent businesses We do not control everything that they say to their customers to make a sale, nor can we make the stores sell the conversion rails with the beds It is a rare unfortunate situation when we have a consumer that has a crib that they are unable to get conversion parts for Unfortunately this is one of those timesBaby's Dream Furniture, Inc
This business has been holding my money for a crib that I bought almost weeks ago When I originally called before my order they said it would be weeks Nobody responds to me unless I reach out to them They never follow up and I still don't have the crib We have a baby due soon and there is still no ETA They keep offering to send my money back, but I want the crib, not my money I hate this place and i'm pursuing media outlets
Mr*** contacted our company via Facebook after receiving a call from the retail store he purchased his furniture at He was upset because the store called him and advised him that the crib he ordered was discontinued by Baby's Dream Furniture and would not be delivered This is
incorrect Baby's Dream Furniture has discontinued the crib, but we have sufficient stock to cover all outstanding orders The retail store did not confirm this before contacting the consumer This is an error on part of the store After Mr*** posted his displeasure to our Facebook page our consumer department did apologize to Mr*** and advised that we have other cribs in the same collection that we would be happy to substitute for him After posting to our Facebook page our consumer department realized their mistake and posted a 2nd update stating that the crib was indeed in stock and scheduled to arrive on time as planned Mr*** continued to post negative and rude comments to our Facebook page till be banned him He also sent to our office a letter demanding that because of this issue that we deliver his furniture to his home address We will not drop ship our furniture to the consumer as we have a retail store near his home that he has been working with and he will need to arrange delivery of said furniture order with the store he made his purchase at
Regards,
Mary Tomlinson
Baby's Dream Furniture
Consumer Relations
###-###-####