Mr [redacted] contacted our company via Facebook after receiving a call from the retail store he purchased his furniture at He was upset because the store called him and advised him that the crib he ordered was discontinued by Baby's Dream Furniture and would not be delivered This is incorrect Baby's Dream Furniture has discontinued the crib, but we have sufficient stock to cover all outstanding orders The retail store did not confirm this before contacting the consumer This is an error on part of the store After Mr [redacted] posted his displeasure to our Facebook page our consumer department did apologize to Mr [redacted] and advised that we have other cribs in the same collection that we would be happy to substitute for him After posting to our Facebook page our consumer department realized their mistake and posted a 2nd update stating that the crib was indeed in stock and scheduled to arrive on time as planned Mr [redacted] continued to post negative and rude comments to our Facebook page till be banned him He also sent to our office a letter demanding that because of this issue that we deliver his furniture to his home address We will not drop ship our furniture to the consumer as we have a retail store near his home that he has been working with and he will need to arrange delivery of said furniture order with the store he made his purchase at Regards, Mary Tomlinson Baby's Dream Furniture Consumer Relations ###-###-####
Mr [redacted] contacted our company via Facebook after receiving a call from the retail store he purchased his furniture at He was upset because the store called him and advised him that the crib he ordered was discontinued by Baby's Dream Furniture and would not be delivered This is incorrect Baby's Dream Furniture has discontinued the crib, but we have sufficient stock to cover all outstanding orders The retail store did not confirm this before contacting the consumer This is an error on part of the store After Mr [redacted] posted his displeasure to our Facebook page our consumer department did apologize to Mr [redacted] and advised that we have other cribs in the same collection that we would be happy to substitute for him After posting to our Facebook page our consumer department realized their mistake and posted a 2nd update stating that the crib was indeed in stock and scheduled to arrive on time as planned Mr [redacted] continued to post negative and rude comments to our Facebook page till be banned him He also sent to our office a letter demanding that because of this issue that we deliver his furniture to his home address We will not drop ship our furniture to the consumer as we have a retail store near his home that he has been working with and he will need to arrange delivery of said furniture order with the store he made his purchase at Regards, Mary Tomlinson Baby's Dream Furniture Consumer Relations ###-###-####