Babylon Honda

We have contacted [redacted] and explained that the Honda Fit with 98,miles had two separate repair issuesOn the visit, the vehicle had a brake vibration due to worn out brakes which was corrected and then on our customer came in with an additional issue with an engine idle vibration due to a failed ignition coil and spark plugWe had provided an accurate diagnosis and fair estimates for repair which were performed to correct the current vehicle concernsIn the interest of continued customer satisfaction for our long-term customer we have offered to provide a credit for future vehicle services in the amount of 50% of the disputed amount since our customer believed that we did not clearly explain the agreed upon repairs to her satisfactionOur staff always strives for our customers to have an "Excellent" Experience when Servicing with our facility at Babylon Honda after years of serving the local community of loyal Honda Vehicle ownersOur customer has stated that she was now happy with the transaction and that she would be closing the incident report with Revdex.comHer concerns have been resolved in an acceptable manner ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not agree to accept the Honda's offerThe service manager did not make it clear that I will not get a monetary refund but rather mention something about sending me a letter I waited for the letter and it stated that I accept the offer which was untrueAdditionally, my car started vibrating within two months of the second repairI don't even think that my car needed brake service on the first service date I wish not to go back to the Honda Service department in BabylonI will go to the Huntington Service Department if they notify that branch Thank you for your assistance! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not agree to accept the Honda's offer. The service manager did not make it clear that I will not get a monetary refund but rather mention something about sending me a letter.
I waited for the letter and it stated that I accept the offer which was untrue. Additionally, my car started vibrating within two months of the second repair. I don't even think that my car needed brake service on the first service date.
I wish not to go back to the Honda Service department in Babylon. I will go to the Huntington Service Department if they notify that branch.
Thank you for your assistance!
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received a letter from Babylon Honda stating that they will not refund me in monetary value but rather put half the amount for future service and half the amount for some kind of detailing on the vehicle.
I am experiencing vibration on the car when it is idle again. I prefer not to return to the service center again. I have no faith in them and do not think that their mechanic is capable of fixing the problem.
Please assist me in asking them to refund me the amount I have requested and I need to take my car to another repair center to have it repaired.
Thank you!
[redacted]
###-###-####

The customer had agreed to our Goodwill Offer on September **, 2014 due to the Fact that this 98,000 Mile Honda Fit had Two Separate components failures which were properly addressed as authorized. We continue to stand behind our workmanship on every repair and service performed at our facility. If the customer has any additional concerns with this vehicle we will gladly honor any and all applicable warranties. We feel that our offer for future assistance on this aged vehicle's maintenance and repair needs was sufficient in this case. We want [redacted] to feel free to schedule a convenient appointment for any further automotive concerns.
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We have contacted [redacted] and explained that the 2007 Honda Fit with 98,000 miles had two separate repair issues. On the 8/**/14 visit, the vehicle had a brake vibration due to worn out brakes which was corrected and then on 8/**/14 our customer came in with an additional issue with...

an engine idle vibration due to a failed ignition coil and spark plug. We had provided an accurate diagnosis and fair estimates for repair which were performed to correct the current vehicle concerns. In the interest of continued customer satisfaction for our long-term customer we have offered to provide a credit for future vehicle services in the amount of 50% of the disputed amount since our customer believed that we did not clearly explain the agreed upon repairs to her satisfaction. Our staff always strives for our customers to have an "Excellent" Experience when Servicing with our facility at Babylon Honda after 50 years of serving the local community of loyal Honda Vehicle owners. Our customer has stated that she was now happy with the transaction and that she would be closing the incident report with Revdex.com. Her concerns have been resolved in an acceptable manner.
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Review: [redacted] filed complaint on [redacted]’s behalf. [redacted]’s statement is below:

On January *, 2015 I [redacted] went to Babylon Car. Inc, dba Babylon Honda looking to purchase a car for myself. My Mother [redacted] came as the loan co-signer to help bet a better financing rate. My step-Father and his daughter were present as well. The pre-owned sales person [redacted] was not focused on customers as he continually kept confusing my mother and me and kept asking who the buyer is.

After agreeing on the car price, we briefly met with the [redacted] who told us they were unable to process any paper work due it being Sunday and asked us to come back Monday. We told him due to work, the earliest we could return is Friday January [redacted], 2015. We were clear with [redacted] the car being purchased is for me I even paid a $2,000 deposit on my debit card.

On Monday January **, we realized [redacted] failed to give us a copy of the sale purchase order. We had to have [redacted] email me a copy of the sales purchase order.

On Friday January [redacted], I and my family returned to pick up my car. Earlier that day my Mother had [redacted] issue the insurance card, at first [redacted] had my mother’s name on the insurance card, but after we called [redacted], they faxed (or emailed) a new Insurance card to Babylon Honda with my name on it. We did not sit down with [redacted] on Friday; all paper work was done with [redacted]. [redacted] still continued to confuse me with my mother. I and my family were very clear that I was a car buyer and my mother the co-signer.

On Saturday February [redacted], I received the vehicle registration in the mail and the vehicle is registered to my mother instead of me. Sunday, February [redacted], I called the dealership to have them correct it but they told someone would get back to me. No one called me back so I called me again on Tuesday. After a couple transfers [redacted] was on the phone and claims we told him the car is to be registered to [redacted]. I told him no, we were clear I paid for the car and the registration should be in my name and requested they correct it. [redacted] refused and my step father, [redacted] took over the conversation insisting Babylon Honda corrects the NYS registration paper work to have me, the car buyer, as the vehicle registrant. [redacted] said they would not correct it and that I had to go to the DMV to change it. [redacted] told [redacted], that if we corrected their mistake and we have to pay DMV fees again, we expect Babylon Honda to reimburse the vehicle registration cost due to their incompetence.

You may contact [redacted].Desired Settlement: Babylon Honda to refund [redacted] the full DMV cost to correct the vehicle registration documentation to list [redacted] as the vehicle registrant.

Business

Response:

We can only register a vehicle to the Insurance Policy Holder. In this case [redacted] is the Insured. That is the only name on the Insurance Policy, therefore [redacted] is the registrant. At the time of signing the paperwork and processing this delivery everything was okayed by the customer. There was no problem. Should you need anything further please contact us. [redacted]

Review: I brought my 2007 Honda CRV for my annual service and a recall notice I received. I scheduled an appointment for April* 2015. Honda called me to tell me that my steering fluid was leaking and that I would not pass state inspection if this was not fixed, so I gave them the go ahead on the phone to fix this problem. Honda told me they would have to keep the car an extra day. I picked up the car on April * but the airbag light was on. I drove around the block and went right back to Honda. Honda looked at it and told me I had no horn. So they kept my car and gave me a rental car. April *, my car is ready but now my steering is not aligned when I drive out. I called [redacted] in service and she tells me to bring the car back in. [redacted] asked me if I wanted to wait for them to fix the car, now it is 330pm, she said it would take 45 minutes to fix the car. I declined and Honda gave me back my rental. April * 2015 , it is now 915 am and I still do not have my CRV, she told me my car should be ready in 45 minutes the day prior. I guess I have to wait around all day today for another 45 minute fix.Desired Settlement: I expect a full refund of the $1,552 I paid Honda for service.

Business

Response:

[redacted] brought in her 2007 Honda CR-V into our Service Department on April *, 2015 with 82,051 miles on the vehicle. During the Multi-point vehicle inspection it became apparent that the Power Steering Rack & Pinion was leaking fluid. An estimate for repairs was provided and Authorized by the customer for $1.460 + tax. Upon completion of the Steering Rack replacement, we found that the aged clockspring had failed for which we replaced that component at No Charge as Goodwill. After rechecking the vehicle's Alignment and road testing the vehicle it was operating as designed by the manufacturer on 4/*/15. The repair has been completed in a professional manner as requested by the customer. No refund for services rendered is available. The Customer Signed the work order and the final invoice, then made payment on the proper bill on RO#[redacted]. Our Service Department always strives for complete Customer Satisfaction and provides a Warranty for all workmanship and parts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Your service department strives for complete customer satisfaction, well I'm not satisfied with your response.You stated after Road Testing my vehicle and rechecking the alignment, my vehicle was operating as designed by the manufacturer on 04/**/2015.As you have failed to remember as to why I am pursuing this complaint. Let me remind you, I came in to pick up my car on 04/**/2015 after having my steering rack replaced, which I know I signed for. I started my car drove around your lot and drove it right back into your service department because my Driver side airbag light was on! This light was not on when I brought my car in initially. So you decided to keep my car overnight of April *,2015 to fix this problem. I come back in the next day April *,2015 I drive my car off your lot and noticed that my steering wheel is not aligned, had to bring my car back for another overnight. It is now April *, 2015 I finally get my car back after this horrible nightmare.This is my complaint, Honda is at fault here for not checking the Safety of my car before I drove off the lot Twice!Airbag light being on and my steering wheel not aligned, these were not issues for me when I brought my car in for my annual service, my car was in perfect shape.Shame on you Babylon Honda.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We appreciate your Patronage at our Service Facility. We are happy to have assisted you in identifying and replacing the failed Steering Rack as displayed in the attached authorized invoice along with the free replacement of the unrelated failed component as Goodwill. Your safety and the safety of all of our customers was our utmost concern. We look forward to providing future Service or Repairs on your 2007 Honda CR-V. Our offer to provide a courtesy vehicle cleaning due to your perceived stress still stands.

Review: The service department did not fix the vibration problem on my Honda Fit on the first repair. I was charged additional $265 after I took the car to them on the second visit. I wrote a letter to the [redacted] a month ago to request a refund. I did not receive any response. I then placed a phone call to them last week and was promised by the [redacted] that [redacted] will return my call. It has been over a week and I still have not heard from them.Desired Settlement: Refund of $265

Business

Response:

We have contacted [redacted] and explained that the 2007 Honda Fit with 98,000 miles had two separate repair issues. On the 8/**/14 visit, the vehicle had a brake vibration due to worn out brakes which was corrected and then on 8/**/14 our customer came in with an additional issue with an engine idle vibration due to a failed ignition coil and spark plug. We had provided an accurate diagnosis and fair estimates for repair which were performed to correct the current vehicle concerns. In the interest of continued customer satisfaction for our long-term customer we have offered to provide a credit for future vehicle services in the amount of 50% of the disputed amount since our customer believed that we did not clearly explain the agreed upon repairs to her satisfaction. Our staff always strives for our customers to have an "Excellent" Experience when Servicing with our facility at Babylon Honda after 50 years of serving the local community of loyal Honda Vehicle owners. Our customer has stated that she was now happy with the transaction and that she would be closing the incident report with Revdex.com. Her concerns have been resolved in an acceptable manner.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a letter from Babylon Honda stating that they will not refund me in monetary value but rather put half the amount for future service and half the amount for some kind of detailing on the vehicle.

I am experiencing vibration on the car when it is idle again. I prefer not to return to the service center again. I have no faith in them and do not think that their mechanic is capable of fixing the problem.

Please assist me in asking them to refund me the amount I have requested and I need to take my car to another repair center to have it repaired.

Thank you!

###-###-####

Business

Response:

The customer had agreed to our Goodwill Offer on September **, 2014 due to the Fact that this 98,000 Mile Honda Fit had Two Separate components failures which were properly addressed as authorized. We continue to stand behind our workmanship on every repair and service performed at our facility. If the customer has any additional concerns with this vehicle we will gladly honor any and all applicable warranties. We feel that our offer for future assistance on this aged vehicle's maintenance and repair needs was sufficient in this case. We want [redacted] to feel free to schedule a convenient appointment for any further automotive concerns.

?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not agree to accept the Honda's offer. The service manager did not make it clear that I will not get a monetary refund but rather mention something about sending me a letter.

I waited for the letter and it stated that I accept the offer which was untrue. Additionally, my car started vibrating within two months of the second repair. I don't even think that my car needed brake service on the first service date.

I wish not to go back to the Honda Service department in Babylon. I will go to the Huntington Service Department if they notify that branch.

Thank you for your assistance!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My son and I purchased a used preowned 2001 Honda Accord in the June 2010 with only 35,000 miles on the car. Over the last few months he has developed transmission problems with the car and only has 58000 miles on it. I found out from the Honda company that back some years ago my sons VIN number was part of a bunch of cars that Honda extended the warranties to 100000 miles or 93 months due to issues they were having with the transmissions. This car was serviced through the years by the previous owner by Babylon Honda so they knew the car well. The car after so many years was back on Babylon Hondas lot for resale which is where we purchased it.

My complaint is this: the dealership knew about the transmission issues that model had, the extent ion of the warranty (which was already expired by the time we were purchasing the car) but never revealed that there was the potential that my son was going to buy a car with a possible defective transmission. We should have been told my the dealer that their car had this potential to have a failure. Now my son has a car with a transmission that has problems with only 58000 miles on it!Desired Settlement: I think they should offer to absorb a large part of the cost for the repair since they deceived us.

Business

Response:

This Frivolous Complaint is on a vehicle which is 13 years old and has been is possession of this customer for nearly 4 years with No History of any vehicle maintenance since delivery. Our staff has presented a fair estimate to recondition the transmission on this 2001 Accord on January **, 2014. The Manufacturer's Warranty had expired prior as was correctly stated by this customer. Every vehicle has been properly prepped and delivered to every customer of Babylon Honda.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The dealer has totally avoided the issue and their use of the word frivolous is demeaning to me. The issue is not about the age of the car, nor is it about me taking the car to the dealer for maintenance nor is it about me owning the car for 3.5 years. The issue is about the dealer WITHHOLDING vital information from me with regards to a KNOWN issue with that model and years TRANSMISSION which is now prematurely failing after 58000 miles. I bought a used car that Honda was intimate with from day one under the assumption they were giving me everything I needed to know to make an informed decision. Had they been upfront about the transmission issues this VIN was involved in, I would NOT have purchased the vehicle.

Again let me be clear here, Honda knew there was an issue with that years and models transmission, they did all the maintenance for that car as shown by the car fax, they were well aware there was an extension of the warranty for faulty transmissions, they took the car back for resale, they sold it to me and never told me about the potential problems with the transmission of which that vin number was part of.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: GOOD AFTERNOON,AND THANKS FOR HELPING IN ADVANCE.ON JANUARY **,2014 I PURCHASED A BLACK 2009 HONDA PILOT FROM BABYLON HONDA, IN LONG ISLAND NY.I HAD PREVIOUSLY LOOKED AT THE VEHICLE AND CAME TO AN AGREEMENT WITH SALES PERSON [redacted]. WHEN I WENT TO PICK UP THE VEHICLE ON JANUARY**,2014. THE SIDE STEPS WHICH HAD PREVIOUSLY BEEN THERE WERE MISSING AND THE MILEAGE WAS DIFFERENT. AFTER SEVERAL PHONE CALLS TO BABYLON HONDA THEY FINALLY AGREED TO RETURN THE STEPS BUT REFUSED TO INSTALL THEM. DUE TO MY HEIGHT AND PHYSICAL CONDITION, I HAD TO HAVE THE STEPS INSTALLED IMMEDIATELY BY A REPAIR SHOP.I WOULD LIKE BABYLON HONDA TO REIMBURST ME THE COST OF REINSTALLING THE STEPS. THANKS AGAINDesired Settlement: $345 INSTALLATION FEE

Business

Response:

Monday, January **, 2014 11:09 AM