BabySwede LLC

From: Gregory I [redacted] Date: Fri, May 20, at 12:PMSubject: Complaint ID [redacted] To: [redacted] @cleveland.Revdex.com.org" < [redacted] @cleveland.Revdex.com.org> Hello [redacted] We received the attached letter date May 18, for customer complaint [redacted] Below is our response to this complaint: The customer did contact our company regarding the issue of her baby carrier staining clothes It appears as though there was a misunderstanding between the customer and our customer service representative The customer called to exchange her carrier for a lighter colored carrier We informed the customer that the model she purchased is not made / available in a lighter color We offered to refund the purchase price of the carrier in order for the customer to purchase a different model if preferred The customer informed us that she would handle by contacting the retailer, [redacted] ** We apologize for the misunderstanding In order to remedy the situation, we will refund the customer the full purchase price of the item as suggested in the Desired Settlement In order to obtain the refund, please have the customer contact BabySwede directly at 216-447- Please let me know if you need any additional information Thanks Gregg I [redacted] BabySwede LLC

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. PLEASE CONTACT ME AT *** AND ***
Regards,
*** ***

From: *** ***@yahoo.com>Date: Thu, Jun 2, at 9:AMSubject: To: ***[email protected] ***Thank you for your help with my complaint...The company did sent me a light colored carrier so I am satisfied with the outcome.It arraived yesterday .Thank you for your hard work

We will contact the consumer and issue a full refund.  I'll submit payment / refund detail when payment is issued.  Thank you.

From: Gregory I[redacted] Date: Fri, May 20, 2016 at 12:32 PMSubject: Complaint ID [redacted]To: [redacted]@cleveland.Revdex.com.org" <[redacted]@cleveland.Revdex.com.org>
Hello [redacted]
 
We received the attached letter date May 18, 2016 for customer complaint [redacted].
 
Below is our response to this...

complaint:
 
The customer did contact our company regarding  the issue of her baby carrier staining clothes.  It appears as though there was a misunderstanding between the customer and our customer service representative.  The customer called to exchange her carrier for a lighter colored carrier.  We informed the customer that the model she purchased is not made /  available in a lighter color.  We offered to refund the purchase price of the carrier in order for the customer to purchase a different model if preferred.  The customer informed us that she would handle by contacting the retailer, [redacted] **.
 
We apologize for the misunderstanding.  In order to remedy the situation, we will refund the customer the full purchase price of the item as suggested in the Desired Settlement.  In order to obtain the refund, please have the customer contact BabySwede directly at 216-447-9140.
                          
Please let me know if you need any additional information.  Thanks.
 
 
Gregg I[redacted]
BabySwede LLC