Bacalad Appliances & Furniture

January 28th, 2016Dear *** ***:This to respond your communication dated January 19th, On December 28th, 2016, by invoice No***, MrsX bought from our store a used *** electrical black stove with crystal top and digital system by the price of US$On the third day, this customer
went back to our store requesting to exchange the stove for another one that would be easily managed, which means no crystal top, no digital system, but with the same black colorWe told her that we did not have it in stock and that we needed five days in order to get it for her, which she agreed with usBefore the five days passed, we got the stove in the way she requested and sent it to her.After one week, our customer came to us to say that she did not like the second stove because the oven door was similar to the one she had previouslyWe told her that this is the standard size of an oven door that uses a stove like that oneOur customer told us that anyway she did not want the stove and she wanted to have her money back and she would cover the delivery of having back in our store the second stoveWe accepted her request and asked her to give us days in order to reimburse her money and pick up the stove back to our store which she acceptedWe fulfilled her request accordingly and she received her money back satisfactoriouslv.It is our business policy to have our customers completely satisfiedThat is why we are really surprised by this notificationWe feel very disappointed by the arguments that MrsX used because all the facts did not happen in the way she is describing.We are enclosing you pictures of the both stoves MrsX chose.Feel free to contact us when you need it.Best Regards,Franklin R. Manager

January 28th, 2016
Dear [redacted]:This to respond your communication dated January 19th, 2016. On December 28th, 2016, by invoice No. [redacted], Mrs. X bought from our store a used [redacted] electrical black stove with crystal top and digital system by the price of US$275. On the third...

day, this customer went back to our store requesting to exchange the stove for another one that would be easily managed, which means no crystal top, no digital system, but with the same black color. We told her that we did not have it in stock and that we needed five days in order to get it for her, which she agreed with us. Before the five days passed, we got the stove in the way she requested and sent it to her.After one week, our customer came to us to say that she did not like the second stove because the oven door was similar to the one she had previously. We told her that this is the standard size of an oven door that uses a stove like that one. Our customer told us that anyway she did not want the stove and she wanted to have her money back and she would cover the delivery of having back in our store the second stove. We accepted her request and asked her to give us 4 days in order to reimburse her money and pick up the stove back to our store which she accepted. We fulfilled her request accordingly and she received her money back satisfactoriouslv.It is our business policy to have our customers completely satisfied. That is why we are really surprised by this notification. We feel very disappointed by the arguments that Mrs. X used because all the facts did not happen in the way she is describing.We are enclosing you pictures of the both stoves Mrs. X chose.Feel free to contact us when you need it.Best Regards,
Franklin R. 
Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]