Dear Mr***,We are very sorry for the issues that you had with your order I promise our company stands behind there sales with pride and we do not intend to commit any fraud I have looked into this matter and made sure you got a fair refund At this time we have refunded a
total of $to your credit card And you are right they have been done in separate refunds, there was $refunded on 12/9/15, $refunded on 12/28/15, $refunded on 1/13/and $freight refunded on the replacement fan on 1/13/ Which makes the total you are paying for the fan $ If for any reason you do not see these credits within business days on your credit card account please contact my assistant at (804) 417-and she will get the federal reserve tracking number for your bank.I apologize again for you experience and the actions of my employeesIf you should need any further merchandise in the future please feel free to contact me personally. Sincerely,Scott AB***Bruce Auto Parts*** ***
I'm sorry for my rudness and harshness displayed to Rick. I'm done letting junkyards walk all over me. I'm sorry things are the way they are but at the same time I'm not sorry because I was disrespected and lied to. Thank you Bruce auto for making this situation right.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
Dear Mr***,We are very sorry for the issues that you had with your order I promise our company stands behind there sales with pride and we do not intend to commit any fraud I have looked into this matter and made sure you got a fair refund At this time we have refunded a
total of $to your credit card And you are right they have been done in separate refunds, there was $refunded on 12/9/15, $refunded on 12/28/15, $refunded on 1/13/and $freight refunded on the replacement fan on 1/13/ Which makes the total you are paying for the fan $ If for any reason you do not see these credits within business days on your credit card account please contact my assistant at (804) 417-and she will get the federal reserve tracking number for your bank.I apologize again for you experience and the actions of my employeesIf you should need any further merchandise in the future please feel free to contact me personally. Sincerely,Scott AB***Bruce Auto Parts*** ***
Thanks again it have been resolved.
I'm sorry for my rudness and harshness displayed to Rick. I'm done letting junkyards walk all over me. I'm sorry things are the way they are but at the same time I'm not sorry because I was disrespected and lied to. Thank you Bruce auto for making this situation right.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]