Bacchus Wine & Spirits

Thank you for taking the time to speak with me As you will see per the images I sent you, the care label clearly states that we are allowed to dry clean this garmentWhen following care label instructions that say we can dry cleaning, we can use any approved method for dry cleaning I use silicone, provided through [redacted] , through which I am licensed As per your website, http://www.Revdex.com.org/new-york-city/get-consumer-help/articles/dry-cleaning/...⇄ it states under Liability for Damaged Clothing, when the care label instructions are followed and damage occurs the consumer needs to deal with the retailer or manufacturer I am not liable for something that falls apart when I have used the proper methods of cleaning as per the care label We follow the instructions, and that is a 100% guarantee that we do not void from the care label We were not made aware that the garments were put together using hot glue The customer did not know, it is the manufacturers responsibility to construct a product that withstands the care label instructions You, ***, may contact me via [redacted] This is my personal cell phone number, not to be shared please

See attachedShe filed complaints and bad reviews before I even had the chance to look at her issueAs per my employees, she sat in our driveway composing these reviews and complaint to youHow do I know this? Because I got your email roughly mins after the phone call from my employees advising me of an issue I need to come look at Her issue was resolvedShe was satisfied and told my employee soShe was also given a letter from my professional seamstress explaining why this happenedThe jacket was oldCare label illegibleProcessed as dry cleaning as charged for (though of course she didn't pay)Customer did not tell my clerk the inner sleeve was gluedGlue falls apart in any form of dry cleaningShe would have been advised if she notified usYou can do what you will with the attachedI will be honest in saying that I am appalled by this behaviorI run a small business, I support my family with this business, her review damages my ownly means of supporting themIt is absolutely unfair and unacceptable, borderline bullying, by you and her to commit to such actions without even giving us the opportunity assess the issue in a fair mannerI'm disgusted with the Revdex.com as wellDo not contact me again regarding this matterI will not be bulliedWe always resolve issues with or without youI am not a member of the Revdex.comI will not pay your absurd yearly dues with these tactics

These items were not put into a "tumbler" Drycleaning finishes with heat to remove residual cleaning solutionDry cleaning is a closed systemEverything happens in one machineThe manufacturer fixed a label stating that this item was ok to dry cleanAs per the care label instructions, the manufacturer is aware of what is entailed in the dry cleaning processWe did not take it out and put it in a "tumbler" The items were dry cleaned onceThis is a manufacturer defect All dry cleaning works this way And manufacturers are aware of thisYou are seeking resolution from the wrong party As per Revdex.com website, the manufacturer is liableThey should not have put a dry cleaning label on the garment, you should not have requested these items to be dry cleaned

I am rejecting this response because: First of all if you are saying that the garments should have not been dry cleaned they someone at your cleaner should have called me to come and picked them up before you did anything to them

See attachedShe filed complaints and bad reviews before I even had the chance to look at her issueAs per my employees, she sat in our driveway composing these reviews and complaint to youHow do I know this? Because I got your email roughly mins after the phone call from my employees
advising me of an issue I need to come look at. Her issue was resolvedShe was satisfied and told my employee soShe was also given a letter from my professional seamstress explaining why this happened. The jacket was oldCare label illegibleProcessed as dry cleaning as charged for (though of course she didn't pay)Customer did not tell my clerk the inner sleeve was gluedGlue falls apart in any form of dry cleaningShe would have been advised if she notified us. You can do what you will with the attachedI will be honest in saying that I am appalled by this behaviorI run a small business, I support my family with this business, her review damages my ownly means of supporting themIt is absolutely unfair and unacceptable, borderline bullying, by you and her to commit to such actions without even giving us the opportunity assess the issue in a fair mannerI'm disgusted with the Revdex.com as well. Do not contact me again regarding this matterI will not be bulliedWe always resolve issues with or without youI am not a member of the Revdex.comI will not pay your absurd yearly dues with these tactics

I am rejecting this response because:they put the dresses into a tumbler witch is hot heat and it wasn't steamed cleanedThat is why the glue melted

The issue has been resolved.Thank-you for your time

These items were not put into a "tumbler".  Drycleaning finishes with heat to remove residual cleaning solution. Dry cleaning is a closed system. Everything happens in one machine. The manufacturer fixed a label stating that this item was ok to dry clean. As per the care label instructions, the manufacturer is aware of what is entailed in the dry cleaning process. We did not take it out and put it in a "tumbler".  The items were dry cleaned once. This is a manufacturer defect.  All dry cleaning works this way.  And manufacturers are aware of this. You are seeking resolution from the wrong party.  As per Revdex.com website, the manufacturer is liable. They should not have put a dry cleaning label on the garment, you should not have requested these items to be dry cleaned.

Thank you for taking the time to speak with me.  As you will see per the images I sent you, the care label clearly states that we are allowed to dry clean this garment. When following care label instructions that say we can dry cleaning, we can use any approved method for dry cleaning.  I...

use silicone, provided through [redacted], through which I am licensed.  As per your website, http://www.Revdex.com.org/new-york-city/get-consumer-help/articles/dry...⇄ it states under Liability for Damaged Clothing, when the care label instructions are followed and damage occurs the consumer needs to deal with the retailer or manufacturer.  I am not liable for something that falls apart when I have used the proper methods of cleaning as per the care label.  We follow the instructions, and that is a 100% guarantee that we do not void from the care label.  We were not made aware that the garments were put together using hot glue.  The customer did not know, it is the manufacturers responsibility to construct a product that withstands the care label instructions.  You, [redacted], may contact me via [redacted].  This is my personal cell phone number, not to be shared please.