In response to the complaint received, assigned ID [redacted] , the following information is provided.In 2010, we provided a quotation to [redacted] .? The quotation for work included replacement of the Amp main panel with a Cutler Hammer Amp circuit panel.We provided the work as stated above, and only the work as stated above.? Our request for work did not include a new service entrance, we tied to the existing service entrance.? The grounding issue had nothing to do with us.Between and 2016, the electrical could have been worked on by someone else, it is almost a year span of time between when we replaced the panel box and when the customer complained.? We would not have known if any other work was done, as we were not there for any other electrical work during that time.Now, in addition to the above we received additional request for work much later.In December of 2015, we received a request for a quotation from the same customer.? This request included replacement of the service and grounding system.? Please note that the description of work quoted to the customer in is listed as:"The following is our quotation to replace the electrical entrance at your [redacted] ***? homeIt includes the installation of a new grounding system for the main panel and four GFCI outlets in the kitchenThis quote also includes an independent electrical inspection for National Grid."The customer did not accept this quotation, and did not have us perform this work.There was not a negligent oversight, and we are not at fault for the former homeowner's electrical service lack of grounding.I hope that this assists you in closing this matter.Darice B [redacted] Bach & Co Bach Environmental, Inc.Bach Retail Sales & Service, Inc
This response addresses the latest concerns We keep an electronic record of phone calls that come to our office; the customer states that no one would return his phone calls We only received one call, which the original call slip is attached with the information relating to the reason for the call Our electricians are not afraid to return calls, I believe that this is non pertinent to this complaint, and the statement is unjustified.On review of the call slip that was received, this should close this case The customer requested a quotation, and to the complaint that we "never showed up" please read the details The customer relayed the information that he was living in Vermont at the time of the call, and that the quotation could be mailed to that address This is what was done.Also, the house inspection prior to the sale revealed that a main cable was frayed During the year time span when no work was done, this main cable could have been damaged without the customer knowing it The customer purchased the home in Was there no inspection done at that time that would have revealed the same thing had the problem been evident for that length of time?With this additional information, this should clarify any misunderstanding, and close this complaint
In response to the complaint received, assigned ID [redacted] , the following information is provided.In 2010, we provided a quotation to [redacted] .? The quotation for work included replacement of the Amp main panel with a Cutler Hammer Amp circuit panel.We provided the work as stated above, and only the work as stated above.? Our request for work did not include a new service entrance, we tied to the existing service entrance.? The grounding issue had nothing to do with us.Between and 2016, the electrical could have been worked on by someone else, it is almost a year span of time between when we replaced the panel box and when the customer complained.? We would not have known if any other work was done, as we were not there for any other electrical work during that time.Now, in addition to the above we received additional request for work much later.In December of 2015, we received a request for a quotation from the same customer.? This request included replacement of the service and grounding system.? Please note that the description of work quoted to the customer in is listed as:"The following is our quotation to replace the electrical entrance at your [redacted] ***? homeIt includes the installation of a new grounding system for the main panel and four GFCI outlets in the kitchenThis quote also includes an independent electrical inspection for National Grid."The customer did not accept this quotation, and did not have us perform this work.There was not a negligent oversight, and we are not at fault for the former homeowner's electrical service lack of grounding.I hope that this assists you in closing this matter.Darice B [redacted] Bach & Co Bach Environmental, Inc.Bach Retail Sales & Service, Inc
This response addresses the latest concerns We keep an electronic record of phone calls that come to our office; the customer states that no one would return his phone calls We only received one call, which the original call slip is attached with the information relating to the reason for the call Our electricians are not afraid to return calls, I believe that this is non pertinent to this complaint, and the statement is unjustified.On review of the call slip that was received, this should close this case The customer requested a quotation, and to the complaint that we "never showed up" please read the details The customer relayed the information that he was living in Vermont at the time of the call, and that the quotation could be mailed to that address This is what was done.Also, the house inspection prior to the sale revealed that a main cable was frayed During the year time span when no work was done, this main cable could have been damaged without the customer knowing it The customer purchased the home in Was there no inspection done at that time that would have revealed the same thing had the problem been evident for that length of time?With this additional information, this should clarify any misunderstanding, and close this complaint