This particular property was not on our snow plowing list as it was the responsibility of the tenant to plow the drive way and shovel the side walks Removing snow from the roof was not listed in their lease and the tenants were not responsible for this type of service Snow removal from any roof systems is handled just like maintenance and scheduled only upon request and after approval of the bid amount We notified the owner on March 6th (Thursday) that there was a water leak at the property; we concluded that the snow needed to be removed as it was more than likely the cause of the leak We could not get anyone out to the property to remove snow until Monday of the following week Roof snow removal is a service that only surfaced this year due to the amount of snow fall in the area Our staff is not trained to do this properly so we subcontract out this type of work The owner decided to hire another company to remove the snow I am not quite sure where these statements came from, “I have followed up several times and get a lovely property management secretary who tells me that she has asked the owner several times to take care of this, and that she thinks the renters should cover the damage or that she believes Bachand Group should provide labor.” Everyone in our office is well versed on what is included in our standard lease As I stated above, removal of snow from a roof system is certainly not included After the snow was removed we went to site, prepared a bid and are awaiting approval before beginning the work She has requested to talk with the a manager in our office Combined they have left several messages and yet to receive a return call Given all of the above information I don’t see any basis for believing that we or the tenant have any financial responsibility for this issue We manage well over 1,units and it is not conceivable to visually inspect every unit on an ongoing basis Thank you, [redacted] Bachand Group [redacted]
This particular property was not on our snow plowing list as it was the responsibility of the tenant to plow the drive way and shovel the side walks Removing snow from the roof was not listed in their lease and the tenants were not responsible for this type of service Snow removal from any roof systems is handled just like maintenance and scheduled only upon request and after approval of the bid amount We notified the owner on March 6th (Thursday) that there was a water leak at the property; we concluded that the snow needed to be removed as it was more than likely the cause of the leak We could not get anyone out to the property to remove snow until Monday of the following week Roof snow removal is a service that only surfaced this year due to the amount of snow fall in the area Our staff is not trained to do this properly so we subcontract out this type of work The owner decided to hire another company to remove the snow I am not quite sure where these statements came from, “I have followed up several times and get a lovely property management secretary who tells me that she has asked the owner several times to take care of this, and that she thinks the renters should cover the damage or that she believes Bachand Group should provide labor.” Everyone in our office is well versed on what is included in our standard lease As I stated above, removal of snow from a roof system is certainly not included After the snow was removed we went to site, prepared a bid and are awaiting approval before beginning the work She has requested to talk with the a manager in our office Combined they have left several messages and yet to receive a return call Given all of the above information I don’t see any basis for believing that we or the tenant have any financial responsibility for this issue We manage well over 1,units and it is not conceivable to visually inspect every unit on an ongoing basis Thank you, [redacted] Bachand Group [redacted]