Bachelor Excavation Llc

Freedom Auto Glass left a message to attempt to schedule an appointment with this customer on 8/27/We would like to schedule an appointment for our owner to look at the vehicleIf this vehicle requires a new windshield or anything is wrong with the installation we would be happy to correct the
problem

Freedom Auto Glass management went out and inspected this vehicle, as well as took photos. The customer is upset because the glass does not “fit properly” and shows exposed edges of glass on the bottom corners of the glass. The glass edges show because the exterior molding is sun damaged and falling apart. Replacement of this molding is not standard with glass windshield replacement. The customer’s insurance company is paying for this replacement and they are not willing to cover the cost of a new molding as this is standard wear and tear not part of a damage claim. In addition, this molding is no longer made by the manufacturer as the vehicle is fourteen years old and a model that had been discontinued. If Freedom Auto Glass were to grant the customer’s request and replace the glass on the vehicle again we would have the same results and could actually damage the molding further making the problem worse. If the customer can locate and purchase a replacement molding for this vehicle (it would have to be used or searched online as it is no longer produced) Freedom Auto Glass is more than happy to come out and install the replacement molding at no cost to the customer. Another option does not exist in this situation, we can NOT replace the glass again; it would not produce any different results.

I attempted to call back freedom auto glass with no response