The services we offered were in fact completed. As you stated, your cat was given the rabies vaccine and the rabies neutralizing titer test (RNATT), a requirement to enter Australia. The doctor himself administered the test. The titer test, however, had failed (see results of the test attached). In...
fact, it is quite Common for the results of this test to fail-the results of a test are simply out of our hands especially when working around parameters that are legally binding. The rabies titer level was simply not at the appropriate level to travel to Australia.With tests like these, we take great care in following instructions and providing each client everything they need. When a test fails, as inconvenient as it is, the only thing we can do is to administer a rabies booster and re-take the test.Moreover, we had not charged for two exams when visiting our facility. Our profit on these sorts of tests are quite minimal especially since the cost for us to run them is quite expensive. We do our best not to pass that on to our clients.Once again, we wish we could, but we cannot help if a test fails; we must comply with the results.Thank you.Sincerely,Back Bay Veterinary Hospital
The services we offered were in fact completed. As you stated, your cat was given the rabies vaccine and the rabies neutralizing titer test (RNATT), a requirement to enter Australia. The doctor himself administered the test. The titer test, however, had failed (see results of the test attached). In...
fact, it is quite Common for the results of this test to fail-the results of a test are simply out of our hands especially when working around parameters that are legally binding. The rabies titer level was simply not at the appropriate level to travel to Australia.With tests like these, we take great care in following instructions and providing each client everything they need. When a test fails, as inconvenient as it is, the only thing we can do is to administer a rabies booster and re-take the test.Moreover, we had not charged for two exams when visiting our facility. Our profit on these sorts of tests are quite minimal especially since the cost for us to run them is quite expensive. We do our best not to pass that on to our clients.Once again, we wish we could, but we cannot help if a test fails; we must comply with the results.Thank you.Sincerely,Back Bay Veterinary Hospital