Back Cove Children's Center

We have responded to this unsubstantiated claim from the ComplainantOur employee has stated that the console part in question was already brokenWe are still in the process of searching for and obtaining a used partAfter contacting the dealer for a new part, we were informed that they are "selling a lot of these."From our opinion, based on this statement there appears to be a latent defect (coupled with the advanced age of the automobile - years)Hopefully, we can obtain the part and continue in our efforts to appease this customer - not as an admission of responsibility, but as a goodwill gestureWe do hold professionalism and outstanding customer service in the highest regard, and continue with that as our goal each and every day We will be happy to cover the cost of the necessary labor, as long as Complainant pays for the replacement part

We have responded to this unsubstantiated claim from the ComplainantOur employee has stated that the console part in question was already brokenWe are still in the process of searching for and obtaining a used partAfter contacting the dealer for a new part, we were informed that they are
"selling a lot of these."From our opinion, based on this statement there appears to be a latent defect (coupled with the advanced age of the automobile - years)Hopefully, we can obtain the part and continue in our efforts to appease this customer - not as an admission of responsibility, but as a goodwill gestureWe do hold professionalism and outstanding customer service in the highest regard, and continue with that as our goal each and every day. We will be happy to cover the cost of the necessary labor, as long as Complainant pays for the replacement part