Back Into Balance

Review: Dr. [redacted] provided a service to help with pain issues in my neck. He said that it took time to see results. My situation did not get better but has worsened. I called to ask him to cancel the debt after I had been paying monthly for years for treatment that did not result in betterment of my condition. I had found an alternative treatment that was working. He said that he would not cancel the debt, but that he would stop charging my credit card until I was again able to manage the payments. I just received an email from his office staff claiming that I had a two month reprieve before they would start charging my credit card again, which is contrary to what the provider promised me verbally over the phone.Desired Settlement: Cancel the remaining debt as I have paid more than enough for a service that did not render the promised result.

Business

Response:

Thank

you for giving me the opportunity to see the big picture. Ultimately

it was my naivety when I first entered practice for myself that

allowed this to transpire. I wanted to help the world. Whether an

individual could afford my care or not, I was determined to make

NUCCA care accessible to all. I have now learned that is not

possible. Your actions have helped me understand that I can only

serve those that can pay for my services. Allowing patients who are

under financial hardship to make low monthly payments... well, as you

have proven... only leaves me with frustration and hurt. I now

understand that although everyone deserves quality care not everyone

can be taken care of in my office.

You

have chosen a public forum on which to air your grievances because of

the fact that you do not wish to fulfill your financial obligation.

Given the nature of how this may negatively affect those who come

across this biased review, and ultimately lead to them not choosing

to receive the care and help they need.... I can only acquiesce to

your demands.

Your

account balance is now $0 and I wish you well.

As

you have been kind enough to provide me with constructive criticism

of my office and services I would like to offer you the same.

Hopefully you will consider some of these points and it will allow

you to make choices in the future that will aid your decisions.

.....The rest was personally emailed to former patient.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,