Sign in

Back Roads RV Rentals

Sharing is caring! Have something to share about Back Roads RV Rentals? Use RevDex to write a review
Reviews Back Roads RV Rentals

Back Roads RV Rentals Reviews (1)

Please see our responses in ALL CAPSWe rented a Freedom Elite RV from Back Roads RV from 2/12/15 to 2/21/15. $24.99 was deducted from our returned security deposit for a privacy curtain that we were never informed was stored in an upper cabinet and which we never looked for, happened upon,...

or touched. We received only a check. There was no accounting document included with the check. CUSTOMER IS INCORRECT. WHILE IT IS TRUE THAT WE SENT THEIR DAMAGE DEPOSIT BACK IN THE FORM OF A CHECK (AS WE DO WITH ALL OUR RENTERS)…. ENCLOSED IN THE ENVELOPE WAS A CHECK FOR $475.99 WITH A WRITTEN BREAKDOWN OF THE AMOUNT WE CHARGED FOR THE MISSING CURTAIN. HE WAS INFORMED THAT THE PRIVACY CURTAIN WAS MISSING AT THE TIME THEY RETURNED THE RV.WE LOOKED FOR IT AND CHECKED ON PREVIOUS RENTAL PAPERWORK, AND CHECKED W/ OUR STAFF TO SEE IF THERE WAS ANY POSSIBILITY OF OUR MISTAKING THE MISSING CURTAIN – THERE WAS NO INDICATION THAT THE CURTAIN HAD NOT BEEN PRESENT IN THE RV AT DEPARTURE.In addition, we assumed $30.84 in additional transportation expense back to Phoenix unnecessarily. See details below under "other complaints with this rental experience." THIS IS UNFOUNDED – THEY DID NOT HAVE TO TAKE THE TAXI THAT WE CALLED FOR THEM. OUR POSTED ADVERTISED SATURDAY HOURS ARE 10 AM TO 2 PM, NOT 4 PM AND THEY WERE TO HAVE THE RV BACK BY 12 NOON (WHICH THEY DID) BUT THEN WE CONTACTED THE [redacted] FOR THEM (AS THEY HADEN’T YET) AND WAS TOLD THE SOONEST A [redacted] WOULD BE AVAILABLE WOULD BE 3 OR 3:30 PM. THEY COULD HAVE ASKED THE TAXI WE CALLED FOR THEM TO LEAVE AND WAITED FOR THE [redacted] .HAD THEY WAITED FOR THE SHUTTLE, THEY WOULD HAVE HAD TO WALK ABOUT 1000 FEET OUT TO THE FRONT OF OUR COMPLEX, WITH THEIR LUGGAGE AND WAIT ON THE CURB FOR OVER AN HOUR UNTIL THE SHUTTLE ARRIVED. THEY WERE NOT FORCED TO TAKE A TAXI.The owner asked about the curtain at the end of the return inspection, stating that he always points out the curtain location in the initial walk-through. We do not remember any mention of the curtain during the initial inspection. When we asked about whether he would be deducting for it, he told us in his smiling, soft-spoken manner that we would lose only about $30. We then inspected all spaces and lifted all cushions in the unit thinking the curtain might have been misplaced or fallen under a cushion in the prep process. The owner left the unit while we did this. When we returned to the office without the curtain, the office gal said “When you get home and find the curtain, give us a call.” [redacted] brought our largest piece of luggage into the office, opened it, and began lifting its contents out for her inspection. The gal spun her back to the suitcase and stated that she refused to go through the luggage with us. The owner was not in the office at this point. The exchange became emotional as the office gal, with an air of sarcastic incredulousness, found it necessary to take issue with our minimalist style of camping, including the fact that we would not find it absolutely necessary to use the curtain. (We never felt exposed or inappropriately revealing as there was a privacy curtain around the bed and a solid door to the bathroom, and our personal preferences are for a sense of open airiness.) After inquiring and being told that we had a wonderful vacation when we first arrived, she also sarcastically stated "i'm sorry if you didn't have a good vacation." I (THE OFFICE GAL) WAS THE ONE WHO ASKED HIS WIFE TO LEAVE THE OFFICE – SHE WAS DISUPTIVE AND I HAD PHONE CALLS TO MAKE AND A PHONE TO ANSWER – WHEN SHE REFUSED – AFTER SEVERAL REQUESTS, WE CHOSE TO CALL THE POLICE – THIS IS OUR RIGHT AS A BUSINESS OPERATOR..The owner then returned to the office from the back room and demanded that [redacted] leave his office or he would call the police. Initially [redacted] refused and he disappeared again to call the police. The police Event # is [redacted]. Eventually [redacted] decided to sit on the hot sidewalk outside the office as there was no bench or perch of any kind to use instead. The owner then exited the building from a different door holding a cell phone to his ear and walked out of sight behind the building, we assume to cancel his call to the police. We left when an arranged taxi arrived. THIS WAS WHEN WE CANCELLED THE POLICE – AFTER THEY HAD DEPARTED .See details below under "other complaints with this rental experience." On 2/26/15, [redacted] called Back Roads RV to inform them that we never found the curtain. Other complaints with this rental experience include: 1.The solid sliding door to the tub jammed after the owner demonstrated it to us in the initial inspection and cautioned us to always lock it in place for travel. As a result we could not bath or shower or use the tub for storage during the period of our rental. 2.When we first arrived to return the unit, the gal seemed surprised that we hadn’t already made arrangements for the $38 shuttle back to Phoenix and offered to call it for us. We had purposely not made these arrangements because we didn’t know how much time the return of the unit would take. We agreed to let her call for us. However, because the shuttle would not be arriving until around 3 pm, and without first discussing this fact with us, she booked a private taxi which cost us $79.84. We then learned from exchanges between the owner/operator and his office gal that, because we were not leaving as quickly as expected, the gal would be missing a shower she had planned on attending at 1 pm. COMPLETELY IRRELEVANT GIVEN THAT WE CLOSE AT 2 PM AND WHETHER I LEFT OR NOT, THE OWNER WAS STAYING UNTIL 2 PM We had been given a handout when we picked up the unit on 2/12/15. Item #6 on this handout states "No walkthroughs after 4 pm. (unless arranged in advance)." We arrived at 11:45 on 2/21/15. We were never informed of the need to accommodate a shower party at 1 pm on the 21st.  WELL THIS IS JUST PROOF THAT THEY DO NOT READ OR COMPREHEND THEIR PAPERWORK OR CONTRACT WIH US. OUR POSTED HOURS OF OPERATION ARE 9AM TO 5 PM WEEKEDAYS AND 10AM TO 2PM SATURDAYS. THE NO WALK THROUGHS AFTER 4PM HAS TO DO WITH DEPARTURES NOT RETURNS. THEY WERE TO BE BACK WITH THE RV NO LATER THAN NOON ON THE SATURDAY THE 22nd OF FEBRUARY AND THEY WERE RIGHT AT NOON AS WE SAID.3.The oven and some dishes were soiled when we received the unit. We didn’t identify this until we started using the RV. 4. Company failed to provide written explanation of curtain charge with partial security deposit return. 5. The company has unethical collection practices. 6. Customer service personnel demonstrated inappropriate behavior. 7. When [redacted] indicated she had a gluten allergy and would be cooking regularly in the RV, the office gal agreed to provide a griddle and colander that are not normally part of the kitchen package. The griddle was provided. The colander was missed. In general and based on our former experience, the kitchen package was extremely limited. It is our opinion that Back Roads RV routinely engages in unfair and adversarial practices with their customers, and wonder if these practices more frequently affect customers who are not local. Our reasons for these opinions are: 1.When we first arrived to pick up the RV, the office gal informed us that we would have to purchase an additional insurance rider because the documents we had faxed were not adequate. We paid for the additional rider but wondered why this had not been necessary when we rented a similar unit in Alaska under the same personal auto insurance policy. MR [redacted] WAS REPEATEDLY INFORMED OF THE NEED FOR INSURANCE AND IN FACT WE CALLED HIS AGENT.  HIS AGENT’S ASSISTANT INFORMED ME THAT “MR [redacted] JUST DOESN’T WANT TO PAY FOR THE ADDITIONAL INSURANCE” WE HAVE NO CONTROL OVER THE REQUIREMENTS OF OUR INSURANCE COMPANY AND WE COMPLY WITH THESE REQUIREMENTS In these exchanges, the office gal offered her observations about “what the public is capable of” and that “the nicest people often turn out to be the worst” with a surprising attitude of familiarity. 2.The owner was consistently smiling and soft spoken during the initial inspection of the unit and repeatedly apologized for having to spend our time in this way since “we were such experienced campers and certainly not in need of a 1-hour tutorial, but it was his insurance carrier that required it.” Having rented many different vehicles, apartments, and equipment over the years, we knew from the outset that there was something different about this experience and that the unit would be very closely scrutinized upon return. We spent a whole afternoon the day prior to its return cleaning and packing our personal belongings. The only objects not packed were some water bottles and our GPS on the front console, and some perishable food in the frig that we intended to take with us. As soon as we entered the unit after the exterior inspection, the owner identified the objects on the console, projecting the attitude that we were just like all the other campers who did not clean out their returned units. However, to us it is extremely notable that early in the controversy over the curtain, the office gal stated that “we obviously didn’t misuse the unit. It is obviously in good shape.” We left the premises when the taxi arrived.  WE DO NOT BEGIN OUR RETURN INSPECTION OF THE UNIT UNTIL ALL PERSONAL BELONGINGS ARE REMOVED.  AS STATED MR AND MRS [redacted] ARRIVED AT NOON AND IT TOOK THEM OVER 30 MINUTES TO CLEAN OUT THE UNIT SO THAT WE COULD DO OUR INSPECTION.THEY WERE PROVIDED WITH AN INVOICE FOR THE PRIVACY CURTAIN WITH THEIR DAMAGE DEPOSIT REFUND WHICH WAS RETURNED WITHIN THE ALLOTTED TIME – NOTHING THAT WE DID WAS CONTRARY TO THEIR CONTRACT.  REGARDING THE COLANDAR; HAD THEY BROUGHT THE ISSUE OF A COLANDER TO OUR ATTENTION DURING THE RENTAL WE WOULD HAVE AUTHORIZED THEM TO PICK ONE UP AT A DOLLAR STORE AND WE WOULD HAVE REIMBURSED THEM – THIS IS THE FIRST WE HEARD ABOUT IT.IT HAS TAKEN THEM OVER 2 MONTHS TO LODGE THIS COMPLAINT AND MR. [redacted]’S PARTING WORDS TO ME IN OUR LOBBY WERE.. “I APOLOGIZE FOR MY WIFE’S BEHAVIOR – SHE GETS A LITTLE EMOTIONAL SOME TIMES”

Check fields!

Write a review of Back Roads RV Rentals

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Back Roads RV Rentals Rating

Overall satisfaction rating

Add contact information for Back Roads RV Rentals

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated