Back To Nature

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Review: The job was completely unsuccessful and an absolutely horrible experience. The contractor has the worst communication skills we have experienced. The contractor’s only interest was to receive payment before and after the work was completed. The contractor required a deposit two weeks prior to initiating work; however could not give us a date as to when work could begin. Being informed barely 12 hrs prior to start of the work, TWO TEENAGERS SHOWED UP TO DO THE WORK! To no surprise, they started the work without even knocking on the door to inform us that they were there, nor going over the job to be done. We asked the boys if Mike (the contractor) was coming. They responded with Mike was not coming; however, they would be in constant communication with him. As we found out throughout the next three days, the communication between them was non-existent).

• They were supposed to build an opening 80” wide (the width of the original stair), with three steps, each 10” wider. They built an opening 70” wide with two steps. In addition, one of the handrails is overly slanted and the opening for one of the posts is too large.

• They were supposed to replace the top rail, which requires cutting and sanding. The top rail doesn’t align properly because the boards were measured and cut incorrectly; thus leaving seams in areas where they should not be.

• They installed new wood lattice around the bottom of the deck; however there were multiple issues with it: some pieces were cracked, other were not sanded, and the top and bottom were left open.

• We indicated the deck boards to be replaced, yet they refused to complete replacing all the boards for they wanted to do minimal work.

• They used nails as opposed to screws to replace the spindles and boards (the original deck had screws).

• At the end of each day, the contractors were trying to leave without informing us they were done and would not clean up after their work. We pointed out that they left nails, wood and debris everywhere.

Mike came a few hours after the job started to collect half of the payment and only stayed 5 minutes. Upon completing the job 2 days later, the contractors tried to leave without reviewing the job with us. We caught them just in time as they were trying to leave. Upon first review, we pointed out several issues. As they made corrections they tried to leave again without any communication. That process was repeated two more times. Finally, we were told that since the job is completed, the second half of the payment is due (to be paid on the spot via check). An hour after they left, we have discovered more issues, as indicated above. When we called the contractor that worked on our deck, we were told to speak with Mike. After calling Mike several times, we left a message which was returned two days later informing us that he would inspect it in the next few days. Not hearing from him for a week, we called several times again and upon finally speaking with him and pointing out all the issues his response was that we paid so the work is completed, but again he said he would come and inspect it in the next few days. The whole week has gone by, we called again, left messages, but since then no one showed up and no calls were returned.Desired Settlement: I would like for the contractor to acknowledge their error and provide full refund so that I can hire another contractor to fix the issues.

Business

Response:

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