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Complaint: ***
I am rejecting this response because:The one roof was stripped but nothing done and I now know only the outside of the house should have been considered and estimatedI have done a roof before and it is usually about $and the price is for today alsoI was expecting a completed roof all aroundThe original bid was $on July The extra sheathing was $So a total of $I look and do not see it looking completedWith all I was charged it just didn't add up.
Sincerely,
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Dear Revdex.com Representative,Mrs [redacted] came in to our office yesterday afternoon and we got out all of the paperwork and showed her to the penny where her insurance money went. There was one repair that we were still lacking and that added up to approximately $300. It was for 50SF of siding or approximately 6 pieces. We are doing that final repair this morning.I do believe she was happy with us when she left the office yesterday. As for her rejection of our online proposed settlement, I was looking for a place for us to respond and it said there was no action required from us. This needs to be deleted from our record as she seemed to understand yesterday when she left here. She wrote that rejection before she came in and we talked it over. I would be more than happy to show any Revdex.com official the insurance estimate that we worked off of. It did not include the entire roof although we tried to get the insurance to cover all of it. We did exactly what they paid us to do. The first estimate was not $4k. It was 6,228.54. But the insurance withheld depreciation and only gave her $4k to start. That was their estimate, not ours. We replied to them with our estimate for ALL of the roof at which point they denied to pay for all of it but did finally agree to replace the decking on the main portion and gave us other components we fought hard to get like flashings and ice and water shield. We have done about 150 roofs so far this year and have had zero online complaints. We do regularly have issues with customers understanding their bills, but we attribute that to the way insurance companies itemize their estimates. They are very confusing to the untrained eye. We do make mistakes, but I have learned to jump on those mistakes immediately and get them resolved. We have done things for customers that we did not have to do but did it anyways in the tradition that the customer is always right. We would certainly like to maintain our spotless record as long as possible. I know one day we will surely make a mistake that leads to a permanent mark against us but as long as I am the owner, I will fight hard to keep that from occurring. Please reply to my email or call my mobile number and let me know what we can do to keep this from staying on our record. Thank you for reviewing this case!

To my knowledge, we have only billed and collected for the portion of the job that has already been completed. This is an insurance job and there was an additional supplement that we did receive that accounted for the $4000 we collected. The supplement was for the replacement of decking that was not...

up to code. We submitted photos and our estimate to the insurance company and they agreed to our supplement and therefore sent the money to the property owner who was kind enough to bring it to us. The work that has not been completed, to my current knowledge, is a small portion of siding that we have been unsuccessful at matching. To my knowledge, we have not collected any money towards that portion of the project as we are still trying to determine the correct course of action to reach a resolution. My office has enjoyed working with Mrs [redacted]. She is a very kind person and has regularly visited our office where we have went over the details many times. It is unfortunate that we are still lacking the clarity of what has been completed and the correlation to what has been collected. My office is currently printing and preparing the estimates and communications with the insurance company to show her what we billed for and why. If we do discover an error on our part, we will fix it today and submit a final statement describing the outcome. As for the communication issues, we have documented 6 phone calls that we made in the attempt to communicate what we planned to do to finalize the siding issues. We received no answer and there was no voice mailbox to leave a message. I think she prefers to talk in the office rather than by phone. We were actually beginning to think she wasn’t interested in completing the project since we could not find a matching product and maybe she just wanted to keep the remaining claim money. Our office is always open from 7am to 4pm on weekdays but we do close for lunch which can be random at times so maybe we missed her during lunch. On that note, we have ordered a “gone to lunch” sign to help with this type of issue. Also, there was 1 entire week that the office manager was on vacation and the office wasn’t open but our phone was still on and we use an answering service that takes messages for us. We never received any messages that we were missing her. Overall, I believe this comes down to a miscommunication of some sort. We will be calling her today to attempt a final resolution. So far we have maintained a near perfect record of customer satisfaction and we most definitely want to keep that record clean. We will work with this property owner and the Revdex.com to resolve this immediately.