Back Tree & Landscape

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The reply from [redacted] confirms the basic truth and fact that he completely dropped the ball on this, feels the need to have lie after lie, and is responding this way because he is embarrassed that he and his company handled this so poorlyHe's not embarrassed for my sake but rather that he got caught letting [redacted] downNow let me write down the lies, remembering that he had $of mine for over months and I never had a contract or were told to "come pick out a tree and have it tagged"Why would I lie about anything dealing with this transactionI bid on the tree, won it, and was looking forward to having it planted in the fallThat's it, nothing moreI certainly didn't want all this hassle, aggravation, no replies from Back Tree on phone calls and emailsIt wasn't until the 5th phone call after I mentioned I would be contacting [redacted] and Revdex.com if I didn't get a call back from [redacted] did I finally get a call.To set the record straight, I never was asked to set an appointment at the nurseryHow could this occur when I never spoke with [redacted] ***? I was never informed that I had to come and pick out my tree and have it tagged for fall plantingMoreover, I could I have refused to select my tree when again I was never contacted by [redacted] and told I had to do this? The lies continue when [redacted] said he contacted me several times to set an appointment with me! He says the ball was in my courtWell when there never was any communication on his part or his company, the game (contract in this case which I asked for times and never got one or instructions to "pick out my tree" could never begin.....the ball was never in my court! He then states my demands were unreasonableWell, I think asking for someone to contact me times via phone and times via email and I get NO REPLY, I cannot honestly say that is unreasonableWhen I finally spoke to [redacted] ***, at no time did I demand the tree be planted immediatelyHeck, I didn't even know if this tree existed (never saw a contract or was communicated with)To say I became irate is true and TO BE EXPECTED when I have been lied to over the phone blatantly and unjustlyIn my life I have never been treated so unprofessionally or poorly [redacted] ***'s lack of good administrative and communication skills came back to haunt him in this eventBut what upset the most was his repeated liesAgain, why would I fabricate any of this? I was the one being left in the dark with the zero response to my repeated phone calls and emailsI was the one who spent $and had nothing to show for it ! Finally, [redacted] told me at the end of our phone call that he was canceling this orderHe did not contact [redacted] and ask for hem to "handle the participant"Bottom line, this was a terrible experience for me and I will spread the word to NOT DEAL WITH BACK TREE AKA [redacted] ***When I spoke with [redacted] and [redacted] AUCTION they agreed that [redacted] dropped the "ball" on this and apologized to me that they had a merchant like Back Tree as a part of their business associates [redacted] and [redacted] could not have been more apologetic and have handled this more professionally than the didI have dealt with other merchants through [redacted] and [redacted] through other items I've won over the yearsAll have been great and have been very pleasant relationshipsMr [redacted] is a liar and unfortunately I give his company an "F" rating and will not refer him to anyone! Regards, [redacted]

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