Back2Basics Outdoor Adventure Therapy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Official Response to Client # [redacted] as per Revdex.com of ArizonaIt is obvious that as B2B responded to this claim, they have retained legal counsel since it does state “my client” in all the documented response to Revdex.com of ArizonaIn regards to the identified items of response, namely: 1-6, I hereby, refute to Item number 2, 3, 4, 5, and as statedAccording to Mr [redacted] , I was advised to retain and go through an [redacted] al Process prior to my Son’s acceptance into the programI followed through on that requirement on my own with my selection of a programDuring this process, we proceeded with the [redacted] at the home location of [redacted] , [redacted] but it was not successfulAt that time, we met a member of B2Basics staff, Mr [redacted] Upon acceptance by B2Basics, Mr [redacted] , Mr [redacted] becomes an acquired detriment to the continuation of [redacted] ’s recovery programThis program had no monetary value to the contract that was signed for services from B2Basics Sobriety Recovery ProgramIt was separate and on its own contract which I signed with Mr***A full [redacted] Process was acquired on August 1, in the State of NM with Mr [redacted] fully responsible for the processThe fees that I refute that legal counsel compares to Industry seem very escalated and un-standardized, and should depend on each circumstantial situation, as all clients do not come into home with exactly same situationSome of the dates that legal counsel has identified within response to Revdex.com, are incorrect as I have actual documentation and actual telephone conversations or emailPrimarily the date of August 9, As I took Power of Attorney for my Son [redacted] * [redacted] and released him to the care of [redacted] , [redacted] , **on August 1, 2014, that began the processing of my Son into B2Basics Sobriety and Recovery IncAs for costs, fees and such, I have each and every piece of monetary transaction and every invoice the facility has given to me in my possession and have had no dispute of funds until the time began after [redacted] ’s return to the facility after the family emergencyIt is not the dispute against B2Basics that has escalated this consumer complaint it is mostly the fashion-process- and way their staff handled the situation with my SonIt was negligently mishandled and unprofessionally handled; when in fact, Mr [redacted] should’ve or could’ve intervened and taken care of the problemThat is what escalated this whole businessOne should not have to put a human life in the middle of finances and do it unfairlyAttached you will find the initial email (versus direct phone call) that began this whole disputeIt was by Mrs [redacted] REFERYour legal counsel goes on and on about this claim but neither s/he was able to see the dynamics of the mistreated and biases they took when they did what they did to my son [redacted] To date neither my husband ( [redacted] ) or I have ever let my son out on the streets with nothing to eat or drink and walk as a homelessThere definitely have to be other precautions to letting someone out of a facility than thatAlso, as Power of Attorney for him, why were we not placed into the same meeting that my Son had at the time he was coerced into signing the agreement that was pre-planned and ready to sign by [redacted] and [redacted] ? So many questions that were unansweredWe had no problems with any of the staff that were or are employed by Mr [redacted] the one we had a problem with was Mr [redacted] who never followed through on anything - he was very contradictoryOne minute he says one thing and the next he changes what he said completelyAlso, keep in mind that upon return to the facility, [redacted] was accepted entirely and followed through on all that was complied and then up and ready to let him out on a Wednesday, [redacted] and [redacted] call him in to discuss his time out on Emergency LeaveQuestion, why then didn’t they at the time when we submitted him back into their possession didn’t they call us into the meeting? Why did they wait to see how he did after four days? Many questions that don’t make sense for a Facility in Business of Lives of SobrietyI don’t understand the responsibility invested towards sobering lives? As for attending meetings - I know that [redacted] was and has been over counting AA and continuesA facility like this one should not show biases and in this case it did regardless of personality traits and jealousyMy son proved and if asked by Roy, or any of his counsels, he deemed a valuable person to the process of assisting other clients in recovery as wellI hope and pray that the B2Basics did in no use or abuse my Son in any of the other findings I may pursueIf so desired, actual documentation can be attained to prove my claimEspecially the email presented to me by Graciela Del Moral dated Saturday, January 10, at 7:30pm which puzzled me as to her wanting me to acceptI never understood what she meant!w/o lc LEGAL REQUESTBack Basics - A Sober Recovery, LLCManagement: Mr [redacted] This certified letter will come to serve as a second and primary request for requesting that you honor you diligent duty to society as a certified business in the State of [redacted] for reimbursement of your services in regards to client, [redacted] D [redacted] from the State of New MexicoThe first and initial request was addressed on February 4, to your Administrator, Graciela del Moral via electronically and or by email transmission(see attachment) No response was given in return either by email transmission, certified letter, or by electronic funds to personal Bank of America Account for client or client’s Power of Attorney, [redacted] .Therefore, this certified letter comes in form of official letter to your firm with previous request per legal counsel by [redacted] , LLC.Sincerely, [redacted] * [redacted] Cc: [redacted] Revdex.com [redacted] Regards, [redacted]

To Whom It May Concern:This letter is written at the request of my client, Back2Basics Sober Living, L.L.C., in response to case number *** made by consumer *** ***My client categorically denies the allegations made by Ms*** that: 1) payment terms were not sufficiently disclosed
to her;2) that the entity exists to take advantage of families in need; 3) that the entity engaged in advertising or luring tactics; 4) that Ms*** is entitled to a refund; 5) that the entity treated the consumer inhumanely; and 6) all of the other libel comments made by the consumerThe supported record shows that my client went above and beyond their contractual obligations to try to aid the consumer and the consumer is in violation of contractual terms with my clientOn May 22, Ms*** completed an application for services with my client for her son *** ***On June 9, 2014, Ms*** made a secondary contact with my client stating her interest in pursuing services for her sonOn August 1, 2014, Ms*** agreed to an *** for her son and a formal contract for services, an orientation handbook and family agreement were emailed to her for execution.On August 8, 2014, Ms*** returned her signed contract, acknowledgment of handbook and family agreement with an initial payment for services in the amount of $31,-this payment encompasses the one-time payment for opening a new case of $6,and the first three months of tuition for treatment for a resident in the program billed at a rate of $8,500.00 per month. These fees are more than reasonable compared to industry standards for full time residential rehabilitation centersOn August 9, *** *** arrives at Back2Basics Sober Living, L.L.C's residential facility and begins treatmentTreatment for *** *** continues successfully through the first three monthsIn early November 2014, Ms*** is sent an invoice for the remaining three months of treatment pursuant to the contract she signed in AugustOn November 29, 2014, Ms*** remits a $5,payment for the continuation of services for her son ***.On December 3, 2014, Ms*** remits two additional payments against the remainder of her outstanding balance with my client-one for $5,and the other for $10,000.00. *** *** continued treatment as a full time resident in my client's program until December 23, when he took a temporary leave to attend the memorial services of a family member who passed awayPursuant to the terms of the program, *** was to check in with his counselor and attend an AA/NA meeting on a daily basis during his absenceHis failure to engage in these required activities were grounds for automatic expulsion from my client's programMy client incurred expenses for *** during his leave as it was unable to offer ***'s space to an alternate resident*** *** returned to the program on January 2, On January 9, 2015, *** is temporarily evicted from the residential facility of my client and is required to reside in local homeless shelter for two days as a consequence for his failure to comply with the terms of my client's program during his leave at the end of DecemberOn January 10,Ms*** was sent an invoice for the final month of ***'s treatment and is offered an extra month's extension at no additional charge to allow *** make up for the time he missed in the program during his leave at the end of DecemberOn January 11,my client offers *** the opportunity to return to its residential facility and complete the terms of his treatmentAt this time, *** elects to voluntarily terminate his treatment with my clientPursuant to the terms of service in the contract Ms*** executed with my client,voluntary termination does not entitled the financially responsible party to a refundIn addition to failing to pay the full contractual amount owed to my client, Ms*** has failed to issue payment to my client for medical services her son incurred while in the care of my client in the amount of $My client is truly disappointed to learn that Ms*** is disappointed in the services her son received--especially as it did everything it possibly could to support her son's addiction recovery process-but it does not believe that any part of the complaint Ms*** has lodged with the Revdex.com is warranted and hopes the Bureau will dismiss Ms*** complaint in fullPlease let us know if you need anything further

To Whom It May Concern:This letter is written at the request of my client, Back2Basics Sober Living, L.L.C., in response to case number *** made by consumer *** ***My client categorically denies the allegations made by Ms*** that: 1) payment terms were not sufficiently
disclosed to her;2) that the entity exists to take advantage of families in need; 3) that the entity engaged in advertising or luring tactics; 4) that Ms*** is entitled to a refund; 5) that the entity treated the consumer inhumanely; and 6) all of the other libel comments made by the consumerThe supported record shows that my client went above and beyond their contractual obligations to try to aid the consumer and the consumer is in violation of contractual terms with my clientOn May 22, Ms*** completed an application for services with my client for her son *** ***On June 9, 2014, Ms*** made a secondary contact with my client stating her interest in pursuing services for her sonOn August 1, 2014, Ms*** agreed to an *** for her son and a formal contract for services, an orientation handbook and family agreement were emailed to her for execution.On August 8, 2014, Ms*** returned her signed contract, acknowledgment of handbook and family agreement with an initial payment for services in the amount of $31,-this payment encompasses the one-time payment for opening a new case of $6,and the first three months of tuition for treatment for a resident in the program billed at a rate of $8,500.00 per month. These fees are more than reasonable compared to industry standards for full time residential rehabilitation centersOn August 9, *** *** arrives at Back2Basics Sober Living, L.L.C's residential facility and begins treatmentTreatment for *** *** continues successfully through the first three monthsIn early November 2014, Ms*** is sent an invoice for the remaining three months of treatment pursuant to the contract she signed in AugustOn November 29, 2014, Ms*** remits a $5,payment for the continuation of services for her son ***.On December 3, 2014, Ms*** remits two additional payments against the remainder of her outstanding balance with my client-one for $5,and the other for $10,000.00. *** *** continued treatment as a full time resident in my client's program until December 23, when he took a temporary leave to attend the memorial services of a family member who passed awayPursuant to the terms of the program, *** was to check in with his counselor and attend an AA/NA meeting on a daily basis during his absenceHis failure to engage in these required activities were grounds for automatic expulsion from my client's programMy client incurred expenses for *** during his leave as it was unable to offer ***'s space to an alternate resident*** *** returned to the program on January 2, On January 9, 2015, *** is temporarily evicted from the residential facility of my client and is required to reside in local homeless shelter for two days as a consequence for his failure to comply with the terms of my client's program during his leave at the end of DecemberOn January 10,Ms*** was sent an invoice for the final month of ***'s treatment and is offered an extra month's extension at no additional charge to allow *** make up for the time he missed in the program during his leave at the end of DecemberOn January 11,my client offers *** the opportunity to return to its residential facility and complete the terms of his treatmentAt this time, *** elects to voluntarily terminate his treatment with my clientPursuant to the terms of service in the contract Ms*** executed with my client,voluntary termination does not entitled the financially responsible party to a refundIn addition to failing to pay the full contractual amount owed to my client, Ms*** has failed to issue payment to my client for medical services her son incurred while in the care of my client in the amount of $My client is truly disappointed to learn that Ms*** is disappointed in the services her son received--especially as it did everything it possibly could to support her son's addiction recovery process-but it does not believe that any part of the complaint Ms*** has lodged with the Revdex.com is warranted and hopes the Bureau will dismiss Ms*** complaint in fullPlease let us know if you need anything further

Revdex.com4428 N. 12th Street, Phoenix, AZ 85014
August 1, 2015Re: Case # [redacted]To Whom It May Concern:This letter is written at the request of my client, Back2Basics Sober Living, L.L.C., in response to the rebuttal made to case number [redacted] made by consumer [redacted].  My client remains disheartened over Ms. [redacted]’ disappointment in the services her son received—especially as it did everything it possibly could to support her son’s addiction recovery process—however, the allegations that Ms. [redacted] has made in her complaints to the Revdex.com are not only unsubstantiated, but if printed and published by the Revdex.com will constitute libel against my client’s business interests.Furthermore, the solutions that Ms. [redacted] has requested to this matter are nonsensical and impossible to accomplish, and we quote for illustrative purposes, “First - I would like my refund for all the time that was lost while B2Basics released client. Over $8,000.00 IMMEDIATELY not even posting daily interest for time they placed Client into Shelter that did not feed the addicted client. Hire a new bookkeeper that understands English Communications and Writing. Stop with exploiting people's assets! Don't make out your www.webpage to sound like your in Heaven and their is complete restoration for the addict. Nothing is without blemish.”As Ms. [redacted] restates in her secondary complaint with the Revdex.com, her true complaint is that she disagrees with the course of action my client took when her son failed to comply with the requirements of his recovery program, i.e., asking him to spend two nights in a homeless shelter.  While Ms. [redacted] may now disagree with the methodology undertaken by my client, she, and her son, were informed of, and voluntarily consented to, the terms and conditions of my client’s program.  The secondary complaint that Ms. [redacted] makes, that my client should have a sliding fee scale, is not viable for my client’s profession.  Ms. [redacted]’ proposal would result in my client potentially being liable for discrimination as well as violation under FDIC law, regulations and related laws.  Furthermore, not once, in either her application process, or through her son’s active treatment, did Ms. [redacted] ever represent a concern over my client’s stated rates, or the billing she received from my client.  My client has already made several attempts to resolve this matter amicably with Ms. [redacted].  In an act of good faith my client has written off over a thousand dollars of expenses it incurred providing services and treatment to Mr. [redacted] for which it was entitled to reimbursement. Additionally, despite the violations committed by Mr. [redacted] in his treatmentprogram, my clients went above and beyond what was required of them to make available, at no additional expenses to Mr. [redacted], or his mother, an extension of Mr. [redacted] treatment program.  It was Mr. [redacted], not my client, who made the choice to permanently terminate this business relationship.At this time, my client has done everything it reasonably can to try resolve this matter with Ms. [redacted], and unfortunately she is incapable of acknowledging the factual realities of the business agreements she made with my client, and is unwilling to accept any of the proposals made by my  client to remediate her concerns.  Additionally, she has been unable to provide any viable alternatives for reconciliation with my client.  My client is happy to entertain any proposals the Revdex.com may have for remediating this situation; however, again, I must reiterate if the Revdex.com elects to publish the unsubstantiated allegations made by Ms. [redacted], libel will have been committed against my client and the necessary legal recourse will have to be pursued.I have reattached all of the original attachments to our original response to this matter which substantiate my client’s position fully, but please let us know if you need any furtherdocumentation. Regards,[redacted]Attorney for Back2Basics Sober Living

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Official Response to Client # [redacted] as per Revdex.com of Arizona1. It is obvious that as B2B responded to this claim, they have retained legal counsel since it does state “my client” in all the documented response to Revdex.com of Arizona.2. In regards to the identified items of response, namely: 1-6, I hereby, refute to Item number 2, 3, 4, 5, and 6 as stated.3. According to Mr. [redacted], I was advised to retain and go through an [redacted]al Process prior to my Son’s acceptance into the program. I followed through on that requirement on my own with my selection of a program. During this process, we proceeded with the [redacted] at the home location of [redacted] but it was not successful. At that time, we met a member of B2Basics staff, Mr. [redacted]. Upon acceptance by B2Basics, Mr. [redacted], Mr. [redacted] becomes an acquired detriment to the continuation of [redacted]’s recovery program. This program had no monetary value to the contract that was signed for services from B2Basics Sobriety Recovery Program. It was separate and on its own contract which I signed with Mr. [redacted]. A full [redacted] Process was acquired on August 1, 2014 in the State of NM with Mr. [redacted] fully responsible for the process.4. The fees that I refute that legal counsel compares to Industry seem very escalated and un-standardized, and should depend on each circumstantial situation, as all clients do not come into home with exactly same situation.5. Some of the dates that legal counsel has identified within response to Revdex.com, are incorrect as I have actual documentation and actual telephone conversations or email. Primarily the date of August 9, 2014. As I took Power of Attorney for my Son [redacted] and released him to the care of [redacted], **. on August 1, 2014, that began the processing of my Son into B2Basics Sobriety and Recovery Inc. As for costs, fees and such, I have each and every piece of monetary transaction and every invoice the facility has given to me in my possession and have had no dispute of funds until the time began after [redacted]’s return to the facility after the family emergency.6. It is not the dispute against B2Basics that has escalated this consumer complaint it is mostly the fashion-process- and way their staff handled the situation with my Son. It was negligently mishandled and unprofessionally handled; when in fact, Mr. [redacted] should’ve or could’ve intervened and taken care of the problem. That is what escalated this whole business. One should not have to put a human life in the middle of finances and do it unfairly. Attached you will find the initial email (versus direct phone call) that began this whole dispute. It was by Mrs. [redacted]. REFER7. Your legal counsel goes on and on about this claim but neither s/he was able to see the dynamics of the mistreated and biases they took when they did what they did to my son [redacted]. To date neither my husband ([redacted]) or I have ever let my son out on the streets with nothing to eat or drink and walk as a homeless. There definitely have to be other precautions to letting someone out of a facility than that. Also, as Power of Attorney for him, why were we not placed into the same meeting that my Son had at the time he was coerced into signing the agreement that was pre-planned and ready to sign by [redacted] and [redacted]? So many questions that were unanswered. We had no problems with any of the staff that were or are employed by Mr. [redacted] the one we had a problem with was Mr. [redacted] who never followed through on anything - he was very contradictory. One minute he says one thing and the next he changes what he said completely. Also, keep in mind that upon return to the facility, [redacted] was accepted entirely and followed through on all that was complied and then up and ready to let him out on a Wednesday, [redacted] and [redacted] call him in to discuss his time out on Emergency Leave. Question, why then didn’t they at the time when we submitted him back into their possession didn’t they call us into the meeting? Why did they wait to see how he did after four days? Many questions that don’t make sense for a Facility in Business of Lives of Sobriety. I don’t understand the responsibility invested towards sobering lives? As for attending meetings - I know that [redacted] was and has been over 160 counting AA and continues. A facility like this one should not show biases and in this case it did regardless of personality traits and jealousy. My son proved and if asked by Roy, or any of his counsels, he deemed a valuable person to the process of assisting other clients in recovery as well. I hope and pray that the B2Basics did in no use or abuse my Son in any of the other findings I may pursue.7. If so desired, actual documentation can be attained to prove my claim. Especially the email presented to me by Graciela Del Moral dated Saturday, January 10, 2015 at 7:30pm which puzzled me as to her wanting me to accept. I never understood what she meant!w/o lc
 
LEGAL REQUESTBack 2 Basics - A Sober Recovery, LLCManagement: Mr. [redacted]
 
This certified letter will come to serve as a second and primary request for requesting that you honor you diligent duty to society as a certified business in the State of [redacted] for reimbursement of your services in regards to client, [redacted] D. [redacted] from the State of New Mexico. The first and initial request was addressed on February 4, 2015 to your Administrator, Graciela del Moral via electronically and or by email transmission. (see attachment) No response was given in return either by email transmission, certified letter, or by electronic funds to personal Bank of America Account for client or client’s Power of Attorney, [redacted].Therefore, this certified letter comes in form of official letter to your firm with previous request per legal counsel by [redacted] [redacted], LLC.Sincerely,[redacted]Cc: [redacted] [redacted] Revdex.com[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Official Response to Client # [redacted] as per Revdex.com of Arizona1. It is obvious that as B2B responded to this claim, they have retained legal counsel since it does state “my client” in all the documented response to Revdex.com of Arizona.2. In regards to the identified items of response, namely: 1-6, I hereby, refute to Item number 2, 3, 4, 5, and 6 as stated.3. According to Mr. [redacted], I was advised to retain and go through an [redacted]al Process prior to my Son’s acceptance into the program. I followed through on that requirement on my own with my selection of a program. During this process, we proceeded with the [redacted] at the home location of [redacted], [redacted] but it was not successful. At that time, we met a member of B2Basics staff, Mr. [redacted]. Upon acceptance by B2Basics, Mr. [redacted], Mr. [redacted] becomes an acquired detriment to the continuation of [redacted]’s recovery program. This program had no monetary value to the contract that was signed for services from B2Basics Sobriety Recovery Program. It was separate and on its own contract which I signed with Mr. [redacted]. A full [redacted] Process was acquired on August 1, 2014 in the State of NM with Mr. [redacted] fully responsible for the process.4. The fees that I refute that legal counsel compares to Industry seem very escalated and un-standardized, and should depend on each circumstantial situation, as all clients do not come into home with exactly same situation.5. Some of the dates that legal counsel has identified within response to Revdex.com, are incorrect as I have actual documentation and actual telephone conversations or email. Primarily the date of August 9, 2014. As I took Power of Attorney for my Son [redacted]. [redacted] and released him to the care of [redacted], [redacted], **. on August 1, 2014, that began the processing of my Son into B2Basics Sobriety and Recovery Inc. As for costs, fees and such, I have each and every piece of monetary transaction and every invoice the facility has given to me in my possession and have had no dispute of funds until the time began after [redacted]’s return to the facility after the family emergency.6. It is not the dispute against B2Basics that has escalated this consumer complaint it is mostly the fashion-process- and way their staff handled the situation with my Son. It was negligently mishandled and unprofessionally handled; when in fact, Mr. [redacted] should’ve or could’ve intervened and taken care of the problem. That is what escalated this whole business. One should not have to put a human life in the middle of finances and do it unfairly. Attached you will find the initial email (versus direct phone call) that began this whole dispute. It was by Mrs. [redacted]. REFER7. Your legal counsel goes on and on about this claim but neither s/he was able to see the dynamics of the mistreated and biases they took when they did what they did to my son [redacted]. To date neither my husband ([redacted]) or I have ever let my son out on the streets with nothing to eat or drink and walk as a homeless. There definitely have to be other precautions to letting someone out of a facility than that. Also, as Power of Attorney for him, why were we not placed into the same meeting that my Son had at the time he was coerced into signing the agreement that was pre-planned and ready to sign by [redacted] and [redacted]? So many questions that were unanswered. We had no problems with any of the staff that were or are employed by Mr. [redacted] the one we had a problem with was Mr. [redacted] who never followed through on anything - he was very contradictory. One minute he says one thing and the next he changes what he said completely. Also, keep in mind that upon return to the facility, [redacted] was accepted entirely and followed through on all that was complied and then up and ready to let him out on a Wednesday, [redacted] and [redacted] call him in to discuss his time out on Emergency Leave. Question, why then didn’t they at the time when we submitted him back into their possession didn’t they call us into the meeting? Why did they wait to see how he did after four days? Many questions that don’t make sense for a Facility in Business of Lives of Sobriety. I don’t understand the responsibility invested towards sobering lives? As for attending meetings - I know that [redacted] was and has been over 160 counting AA and continues. A facility like this one should not show biases and in this case it did regardless of personality traits and jealousy. My son proved and if asked by Roy, or any of his counsels, he deemed a valuable person to the process of assisting other clients in recovery as well. I hope and pray that the B2Basics did in no use or abuse my Son in any of the other findings I may pursue.7. If so desired, actual documentation can be attained to prove my claim. Especially the email presented to me by Graciela Del Moral dated Saturday, January 10, 2015 at 7:30pm which puzzled me as to her wanting me to accept. I never understood what she meant!w/o lc LEGAL REQUESTBack 2 Basics - A Sober Recovery, LLCManagement: Mr. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] This certified letter will come to serve as a second and primary request for requesting that you honor you diligent duty to society as a certified business in the State of [redacted] for reimbursement of your services in regards to client, [redacted] D. [redacted] from the State of New Mexico. The first and initial request was addressed on February 4, 2015 to your Administrator, Graciela del Moral via electronically and or by email transmission. (see attachment) No response was given in return either by email transmission, certified letter, or by electronic funds to personal Bank of America Account for client or client’s Power of Attorney, [redacted].Therefore, this certified letter comes in form of official letter to your firm with previous request per legal counsel by [redacted] [redacted], LLC.Sincerely, [redacted]. [redacted]Cc: [redacted] [redacted] Revdex.com[redacted]
Regards,
[redacted]

Revdex.com4428 N. 12th Street, Phoenix, AZ 85014
August 1, 2015Re: Case # [redacted]To Whom It May Concern:This letter is written at the request of my client, Back2Basics Sober Living, L.L.C., in response to the rebuttal made to case number [redacted] made by consumer [redacted].  My client remains disheartened over Ms. [redacted]’ disappointment in the services her son received—especially as it did everything it possibly could to support her son’s addiction recovery process—however, the allegations that Ms. [redacted] has made in her complaints to the Revdex.com are not only unsubstantiated, but if printed and published by the Revdex.com will constitute libel against my client’s business interests.Furthermore, the solutions that Ms. [redacted] has requested to this matter are nonsensical and impossible to accomplish, and we quote for illustrative purposes, “First - I would like my refund for all the time that was lost while B2Basics released client. Over $8,000.00 IMMEDIATELY not even posting daily interest for time they placed Client into Shelter that did not feed the addicted client. Hire a new bookkeeper that understands English Communications and Writing. Stop with exploiting people's assets! Don't make out your www.webpage to sound like your in Heaven and their is complete restoration for the addict. Nothing is without blemish.”As Ms. [redacted] restates in her secondary complaint with the Revdex.com, her true complaint is that she disagrees with the course of action my client took when her son failed to comply with the requirements of his recovery program, i.e., asking him to spend two nights in a homeless shelter.  While Ms. [redacted] may now disagree with the methodology undertaken by my client, she, and her son, were informed of, and voluntarily consented to, the terms and conditions of my client’s program.  The secondary complaint that Ms. [redacted] makes, that my client should have a sliding fee scale, is not viable for my client’s profession.  Ms. [redacted]’ proposal would result in my client potentially being liable for discrimination as well as violation under FDIC law, regulations and related laws.  Furthermore, not once, in either her application process, or through her son’s active treatment, did Ms. [redacted] ever represent a concern over my client’s stated rates, or the billing she received from my client.  My client has already made several attempts to resolve this matter amicably with Ms. [redacted].  In an act of good faith my client has written off over a thousand dollars of expenses it incurred providing services and treatment to Mr. [redacted] for which it was entitled to reimbursement. Additionally, despite the violations committed by Mr. [redacted] in his treatmentprogram, my clients went above and beyond what was required of them to make available, at no additional expenses to Mr. [redacted], or his mother, an extension of Mr. [redacted] treatment program.  It was Mr. [redacted], not my client, who made the choice to permanently terminate this business relationship.At this time, my client has done everything it reasonably can to try resolve this matter with Ms. [redacted], and unfortunately she is incapable of acknowledging the factual realities of the business agreements she made with my client, and is unwilling to accept any of the proposals made by my  client to remediate her concerns.  Additionally, she has been unable to provide any viable alternatives for reconciliation with my client.  My client is happy to entertain any proposals the Revdex.com may have for remediating this situation; however, again, I must reiterate if the Revdex.com elects to publish the unsubstantiated allegations made by Ms. [redacted], libel will have been committed against my client and the necessary legal recourse will have to be pursued.I have reattached all of the original attachments to our original response to this matter which substantiate my client’s position fully, but please let us know if you need any furtherdocumentation. Regards,[redacted]Attorney for Back2Basics Sober Living

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Official Response to Client # [redacted] as per Revdex.com of Arizona1. It is obvious that as B2B responded to this claim, they have retained legal counsel since it does state “my client” in all the documented response to Revdex.com of Arizona.2. In regards to the identified items of response, namely: 1-6, I hereby, refute to Item number 2, 3, 4, 5, and 6 as stated.3. According to Mr. [redacted], I was advised to retain and go through an [redacted]al Process prior to my Son’s acceptance into the program. I followed through on that requirement on my own with my selection of a program. During this process, we proceeded with the [redacted] at the home location of [redacted] but it was not successful. At that time, we met a member of B2Basics staff, Mr. [redacted]. Upon acceptance by B2Basics, Mr. [redacted], Mr. [redacted] becomes an acquired detriment to the continuation of [redacted]’s recovery program. This program had no monetary value to the contract that was signed for services from B2Basics Sobriety Recovery Program. It was separate and on its own contract which I signed with Mr. [redacted]. A full [redacted] Process was acquired on August 1, 2014 in the State of NM with Mr. [redacted] fully responsible for the process.4. The fees that I refute that legal counsel compares to Industry seem very escalated and un-standardized, and should depend on each circumstantial situation, as all clients do not come into home with exactly same situation.5. Some of the dates that legal counsel has identified within response to Revdex.com, are incorrect as I have actual documentation and actual telephone conversations or email. Primarily the date of August 9, 2014. As I took Power of Attorney for my Son [redacted] and released him to the care of [redacted], **. on August 1, 2014, that began the processing of my Son into B2Basics Sobriety and Recovery Inc. As for costs, fees and such, I have each and every piece of monetary transaction and every invoice the facility has given to me in my possession and have had no dispute of funds until the time began after [redacted]’s return to the facility after the family emergency.6. It is not the dispute against B2Basics that has escalated this consumer complaint it is mostly the fashion-process- and way their staff handled the situation with my Son. It was negligently mishandled and unprofessionally handled; when in fact, Mr. [redacted] should’ve or could’ve intervened and taken care of the problem. That is what escalated this whole business. One should not have to put a human life in the middle of finances and do it unfairly. Attached you will find the initial email (versus direct phone call) that began this whole dispute. It was by Mrs. [redacted]. REFER7. Your legal counsel goes on and on about this claim but neither s/he was able to see the dynamics of the mistreated and biases they took when they did what they did to my son [redacted]. To date neither my husband ([redacted]) or I have ever let my son out on the streets with nothing to eat or drink and walk as a homeless. There definitely have to be other precautions to letting someone out of a facility than that. Also, as Power of Attorney for him, why were we not placed into the same meeting that my Son had at the time he was coerced into signing the agreement that was pre-planned and ready to sign by [redacted] and [redacted]? So many questions that were unanswered. We had no problems with any of the staff that were or are employed by Mr. [redacted] the one we had a problem with was Mr. [redacted] who never followed through on anything - he was very contradictory. One minute he says one thing and the next he changes what he said completely. Also, keep in mind that upon return to the facility, [redacted] was accepted entirely and followed through on all that was complied and then up and ready to let him out on a Wednesday, [redacted] and [redacted] call him in to discuss his time out on Emergency Leave. Question, why then didn’t they at the time when we submitted him back into their possession didn’t they call us into the meeting? Why did they wait to see how he did after four days? Many questions that don’t make sense for a Facility in Business of Lives of Sobriety. I don’t understand the responsibility invested towards sobering lives? As for attending meetings - I know that [redacted] was and has been over 160 counting AA and continues. A facility like this one should not show biases and in this case it did regardless of personality traits and jealousy. My son proved and if asked by Roy, or any of his counsels, he deemed a valuable person to the process of assisting other clients in recovery as well. I hope and pray that the B2Basics did in no use or abuse my Son in any of the other findings I may pursue.7. If so desired, actual documentation can be attained to prove my claim. Especially the email presented to me by Graciela Del Moral dated Saturday, January 10, 2015 at 7:30pm which puzzled me as to her wanting me to accept. I never understood what she meant!w/o lc
 
LEGAL REQUESTBack 2 Basics - A Sober Recovery, LLCManagement: Mr. [redacted]

 
This certified letter will come to serve as a second and primary request for requesting that you honor you diligent duty to society as a certified business in the State of [redacted] for reimbursement of your services in regards to client, [redacted] D. [redacted] from the State of New Mexico. The first and initial request was addressed on February 4, 2015 to your Administrator, Graciela del Moral via electronically and or by email transmission. (see attachment) No response was given in return either by email transmission, certified letter, or by electronic funds to personal Bank of America Account for client or client’s Power of Attorney, [redacted].Therefore, this certified letter comes in form of official letter to your firm with previous request per legal counsel by [redacted], LLC.Sincerely,[redacted]Cc: [redacted] Revdex.com[redacted]

Regards,

To Whom It May Concern:This letter is written at the request of my client, Back2Basics Sober Living, L.L.C., in response to case number [redacted] made by consumer [redacted]. My client categorically denies the allegations made by Ms. [redacted] that: 1) payment terms were not sufficiently...

disclosed to her;2) that the entity exists to take advantage of families in need; 3) that the entity engaged in false advertising or luring tactics; 4) that Ms. [redacted] is entitled to a refund; 5) that the entity treated the consumer inhumanely; and 6) all of the other libel comments made by the consumer. The supported record shows that my client went above and beyond their contractual obligations to try to aid the consumer and the consumer is in violation of contractual terms with my client. On May 22, 2014 Ms. [redacted] completed an application for services with my client for her son [redacted]. On June 9, 2014, Ms. [redacted] made a secondary contact with my client stating her interest in pursuing services for her son. On August 1, 2014, Ms. [redacted] agreed to an [redacted] for her son and a formal contract for services, an orientation handbook and family agreement were emailed to her for execution.On August 8, 2014, Ms. [redacted] returned her signed contract, acknowledgment of handbook and family agreement with an initial payment for services in the amount of $31,500.00 -this payment encompasses the one-time payment for opening a new case of $6,000.00 and the first three months of tuition for treatment for a resident in the program billed at a rate of $8,500.00 per month. These fees are more than reasonable compared to industry standards for full time residential rehabilitation centers. On August 9, 2014 [redacted] arrives at Back2Basics Sober Living, L.L.C's residential facility and begins treatment. Treatment for [redacted] continues successfully through the first three months. In early November 2014, Ms. [redacted] is sent an invoice for the remaining three months of treatment pursuant to the contract she signed in August. On November 29, 2014, Ms. [redacted] remits a $5,000.00 payment for the continuation of services for her son [redacted].On December 3, 2014, Ms. [redacted] remits two additional payments against the remainder of her outstanding balance with my client-one for $5,000.00 and the other for $10,000.00. [redacted] continued treatment as a full time resident in my client's program until December 23, 2014 when he took a temporary leave to attend the memorial services of a family member who passed away. Pursuant to the terms of the program, [redacted] was to check in with his counselor and attend an AA/NA meeting on a daily basis during his absence. His failure to engage in these required activities were grounds for automatic expulsion from my client's program. My client incurred expenses for [redacted] during his leave as it was unable to offer [redacted]'s space to an alternate resident. [redacted] returned to the program on January 2, 2015. On January 9, 2015, [redacted] is temporarily evicted from the residential facility of my client and is required to reside in local homeless shelter for two days as a consequence for his failure to comply with the terms of my client's program during his leave at the end of December. On January 10,2015 Ms. [redacted] was sent an invoice for the final month of [redacted]'s treatment and is offered an extra month's extension at no additional charge to allow [redacted] make up for the time he missed in the program during his leave at the end of December. On January 11,2015 my client offers [redacted] the opportunity to return to its residential facility and complete the terms of his treatment. At this time, [redacted] elects to voluntarily terminate his treatment with my client. Pursuant to the terms of service in the contract Ms. [redacted] executed with my client,voluntary termination does not entitled the financially responsible party to a refund. In addition to failing to pay the full contractual amount owed to my client, Ms. [redacted] has failed to issue payment to my client for medical services her son incurred while in the care of my client in the amount of $921.99. My client is truly disappointed to learn that Ms. [redacted] is disappointed in the services her son received--especially as it did everything it possibly could to support her son's addiction recovery process-but it does not believe that any part of the complaint Ms. [redacted] has lodged with the Revdex.com is warranted and hopes the Bureau will dismiss Ms. [redacted] complaint in full. Please let us know if you need anything further.