Initial Business Response / [redacted] (1000, 9, 2015/11/16) */ Received business response via email on 11/16/15: This is in response to the above mentioned customer complaintBackblaze provides a completely unlimited data backup service for just $5/month The company is the chosen of service of the most respected consumer tech reviewer, [redacted] : http://recode.net/2014/03/11/triple-coverage-back-up-your-computer-in-three-ways...⇄ The #backup service out of reviewed on About.com: http://pcsupport.about.com/od/maintenance/tp/online_backup_services.htm And has won numerous awards, services hundreds of thousands of customers for nearly a decade, and recovered over billion files for its customers Having said that, the company cannot change the laws of physics: [redacted] This user has so much data that uploading it over the user's Internet connection would take years [redacted] Making it worse, the user often disconnected their hard drives so they would not be able to be backed up [redacted] Finally, the user would leave the drives unplugged for long enough that our service would remove the data The Backblaze best practices are sent out to all user when they purchase https://www.backblaze.com/backup-best-practices.html #says that if it is forecast to take more than days to create a full backup, you consider another method to backup your data We have many customers with more data than this customerThis is fine as long as they have a fast internet connectionHowever, this customer's setup prevented them from getting backed up Regards, [redacted] ***
Backblaze does not have phone based support, we do not have phone to take or make phone calls with We do have chat suport and email based support Both are accessible here: [redacted] You can click the chat button to chat or create a ticket on this page I am sorry that the user wants something that we do not offer but that is the case here Thanks, ***
Hi! I just got a reply after I finally sent a nasty email to Backblaze about getting a refundThey are giving me back the entire amount so I don't need the complaint anymoreThanks in advancePeace, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/11/16) */ Received business response via email on 11/16/15: This is in response to the above mentioned customer complaintBackblaze provides a completely unlimited data backup service for just $5/month The company is the chosen of service of the most respected consumer tech reviewer, [redacted] : http://recode.net/2014/03/11/triple-coverage-back-up-your-computer-in-three-ways...⇄ The #backup service out of reviewed on About.com: http://pcsupport.about.com/od/maintenance/tp/online_backup_services.htm And has won numerous awards, services hundreds of thousands of customers for nearly a decade, and recovered over billion files for its customers Having said that, the company cannot change the laws of physics: [redacted] This user has so much data that uploading it over the user's Internet connection would take years [redacted] Making it worse, the user often disconnected their hard drives so they would not be able to be backed up [redacted] Finally, the user would leave the drives unplugged for long enough that our service would remove the data The Backblaze best practices are sent out to all user when they purchase https://www.backblaze.com/backup-best-practices.html #says that if it is forecast to take more than days to create a full backup, you consider another method to backup your data We have many customers with more data than this customerThis is fine as long as they have a fast internet connectionHowever, this customer's setup prevented them from getting backed up Regards, [redacted] ***
Backblaze does not have phone based support, we do not have phone to take or make phone calls with We do have chat suport and email based support Both are accessible here: [redacted] You can click the chat button to chat or create a ticket on this page I am sorry that the user wants something that we do not offer but that is the case here Thanks, ***
Hi! I just got a reply after I finally sent a nasty email to Backblaze about getting a refundThey are giving me back the entire amount so I don't need the complaint anymoreThanks in advancePeace, [redacted]