[redacted] contacted us on September 17th stating she was becoming dissatisfied with our game [redacted] ***Her feedback was sent along to the game’s Director and Producer, and she was provided a courtesy credit of 3,Crystal Shards (an in-game currency that facilitates acquiring rare dragons) [redacted] sent another message on September 20th and was still unhappy with the compensation and the game itselfIt seemed she was mostly frustrated with the most recent update to the game, so we agreed to issue a full refund of all purchases made since that update was releasedThis refund totalled $ All game progress made using purchased items is still available to [redacted] , and has not been affected by new features added to the gamePurchased items that are received in-game and utilized during the course of gameplay are non-refundable as described in section of our Terms of Service linked below: [redacted] As such, we are unable to offer additional refunds beyond the courtesy refund we provided previouslyPlease let us know if you have any further questions or concerns
[redacted] initially contacted us on March 19th, and requested a refund for some unauthorized purchases made by her sonGenerally we are unable to offer refunds for items that are received and not defective, but we will typically offer a one-time courtesy refund in the event of an unauthorized purchaseAs all billing is processed by the [redacted] store and not Backflip Studios, we need the order numbers for any unauthorized purchases in order to locate them in [redacted] 's systemWe asked [redacted] to provide the [redacted] order numbers on multiple occasions, but never received the receipts or order numbersAs we didn't receive a response to our last request on March 29th, the support ticket was automatically closed by the ticketing system after days [redacted] contacted us again on June 15th and this time provided copies of her receipts when askedOn June 16th we processed a full refund for all unauthorized purchases and marked the ticket as solvedWe have attached screenshots of both support tickets which document our conversations with ***Please let us know if you have any further questions or require any additional information
The bots received from character bundles in [redacted] are randomized, with some rare bots being much harder to acquire than othersBeing random, it is possible for the player to receive characters they already own, but these duplicates can be converted into other in-game resources which can be used to enhance gameplay and increase the rate of progression Purchased items that are received in-game and utilized during the course of gameplay are non-refundable as described in section of our Terms of Service linked below: [redacted] If there are any further questions or concerns regarding character bundles we would encourage Arthur to follow up with our partners at Space Ape Games by sending an email to [redacted]
Complaint: [redacted] I am rejecting this response because: I disagree with this response and would still like to keep the action against this companyThere are many users complaining about the ripoffs including myself, that are occurring with this companyI see that they are stating they will not refund anyone after they are constantly purchasing virtually nothing and getting exact copies of something they already have but this company should give a refund or tell users the percentage of receiving these “bots”If the percentage is 1% and 99% of your money is going into their pockets, we should be aware of thisI would like a refund or a posting placed within the game letting users know that the odds of them getting something they are paying for is virtually impossible Sincerely, [redacted] ***
[redacted] contacted us on September 17th stating she was becoming dissatisfied with our game [redacted] ***Her feedback was sent along to the game’s Director and Producer, and she was provided a courtesy credit of 3,Crystal Shards (an in-game currency that facilitates acquiring rare dragons) [redacted] sent another message on September 20th and was still unhappy with the compensation and the game itselfIt seemed she was mostly frustrated with the most recent update to the game, so we agreed to issue a full refund of all purchases made since that update was releasedThis refund totalled $ All game progress made using purchased items is still available to [redacted] , and has not been affected by new features added to the gamePurchased items that are received in-game and utilized during the course of gameplay are non-refundable as described in section of our Terms of Service linked below: [redacted] As such, we are unable to offer additional refunds beyond the courtesy refund we provided previouslyPlease let us know if you have any further questions or concerns
[redacted] initially contacted us on March 19th, and requested a refund for some unauthorized purchases made by her sonGenerally we are unable to offer refunds for items that are received and not defective, but we will typically offer a one-time courtesy refund in the event of an unauthorized purchaseAs all billing is processed by the [redacted] store and not Backflip Studios, we need the order numbers for any unauthorized purchases in order to locate them in [redacted] 's systemWe asked [redacted] to provide the [redacted] order numbers on multiple occasions, but never received the receipts or order numbersAs we didn't receive a response to our last request on March 29th, the support ticket was automatically closed by the ticketing system after days [redacted] contacted us again on June 15th and this time provided copies of her receipts when askedOn June 16th we processed a full refund for all unauthorized purchases and marked the ticket as solvedWe have attached screenshots of both support tickets which document our conversations with ***Please let us know if you have any further questions or require any additional information
The bots received from character bundles in [redacted] are randomized, with some rare bots being much harder to acquire than othersBeing random, it is possible for the player to receive characters they already own, but these duplicates can be converted into other in-game resources which can be used to enhance gameplay and increase the rate of progression Purchased items that are received in-game and utilized during the course of gameplay are non-refundable as described in section of our Terms of Service linked below: [redacted] If there are any further questions or concerns regarding character bundles we would encourage Arthur to follow up with our partners at Space Ape Games by sending an email to [redacted]
Complaint: [redacted] I am rejecting this response because: I disagree with this response and would still like to keep the action against this companyThere are many users complaining about the ripoffs including myself, that are occurring with this companyI see that they are stating they will not refund anyone after they are constantly purchasing virtually nothing and getting exact copies of something they already have but this company should give a refund or tell users the percentage of receiving these “bots”If the percentage is 1% and 99% of your money is going into their pockets, we should be aware of thisI would like a refund or a posting placed within the game letting users know that the odds of them getting something they are paying for is virtually impossible Sincerely, [redacted] ***