Backflow Solutions Inc.

Initial Business Response /* (1000, 5, 2015/07/30) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@support.com
Customer signed up for a Support.com remote tech support subscription on 12/12/using a referral discount that waived the setup fee ($79.00) and
the first month's subscription fee ($14.95)The subscription successfully auto-renewed on 1/12/for $14.95, but the payment card on file was declined the following month and we were not able to successfully process payment for the 2/12/renewal until 2/27/when the customer provided updated payment information
Subscription auto-renewals were then successfully processed on 3/12/and 4/12/and services were successfully delivered to the customer under the subscription on 2/28/and 3/12/Payment was again declined for the 5/12/renewal, but was successfully processed on 5/13/The customer's subscription auto-renewed without issue during 6/12/through 5/12/and services were successfully delivered to the customer on multiple occasions during this time
Payment for the subscription auto-renewal was again declined on 6/12/and we were not able to process payment for the subscription until 7/26/The following day (7/27/2015), the customer called Support.com and cancelled the subscriptionOn the same day (7/27/2015), Support.com processed a refund for the last two months of subscription fees, totaling $
As stated above, payment was not received for the customer's subscription renewals on past occasions, but the subscription continued and services were delivered at the customer's request under the subscription once payment was successfully processedFurther, the Terms and Conditions of the subscription state, "You must contact Support.com if You do not wish to renew Your Subscription Service; if You do not contact Support.com, the Subscription Service that You selected will automatically renew for the same subscription duration that You initially selected, at Support.com's then-applicable fees." (see http://corp.support.com/legal/service-terms-conditions/)
The customer successfully cancelled the subscription on the date of the present Revdex.com complaint, and Support.com processed a courtesy refund of two months' subscription fees on the same dateSupport.com does not intend to process any further refunds for this subscription

We have been using Backflow Solutions for a few years nowI find them very diligent and reliableI never have to call for them to come to service the Company's propertyHe is very approachable and is very knowledgeable
I would recommend this company to anyoneGreat service!