Florida Pest Control & Chemical Coresponded to Mr*** on the very same day the complaint was filed (07-17-15)We apologized to Mr*** for the lack of communication on our part with having a different service representative provide service for Mr*** and not understanding Mr
***'s special service requestWe immediately dispatched the District Supervisor to the property where Mr***'s property was cleaned of all product applications made where Mr*** had not approvedWe also made restitution to Mr*** for the items in which he felt should be replacedAt this time Mr*** has shared with Florida Pest Control & Chemical Cothat he is satisfied with Florida Pest Control's response and direction
Chad Frowick
Vice President/Division Mgr
Florida Pest Control & Chemical Co
I have reviewed the response made by the business in reference to complaint ID 1***6, and find that this resolution is satisfactory to me. I want include the concern that MrChad ( Vice President) and his Manager ( Tim ) exhibit in both their voice during the contact (via phone) to me and how MrChad- VP explained the expectations that is required of his company in the Chemical Industry regarding Pest Control. The immediate attention provided along with the revisit to my residence with excellent service was greatly appreciated. I was assured by the Manager - Tim that I will have direct contact to him if any other issues occur. I will recommend the company for future services should I'm approached
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]114, and find that this resolution is satisfactory to me.
Regards,
Michael [redacted]
Thank you for allowing Florida Pest Control & Chemical Co. the opportunity to reach out to Mrs. Gilda [redacted] and insure that she is now satisfied with our service. As of today 08-13-15 we have spoken to Mrs. [redacted] and serviced her home again. Our local branch manager (Timothy S[redacted]) met with...
Mrs. [redacted] today (08-13-15) at 8:00 AM and provided a thorough treatment to her home. I (Chad Frowick) made a personal phone call to Mrs. [redacted] to insure that her service was done on time and to her satisfaction. At this time Mrs. [redacted] is very pleased with Florida Pest Control's response and the quality of the service that was provided.
Thank you for bringing this to our attention and allowing us the opportunity to make Mrs. [redacted] happy.
Chad [redacted]
Vice President/Division Mgr.
Florida Pest Control & Chemical Co.
Florida Pest Control & Chemical Coresponded to Mr*** on the very same day the complaint was filed (07-17-15)We apologized to Mr*** for the lack of communication on our part with having a different service representative provide service for Mr*** and not understanding Mr
***'s special service requestWe immediately dispatched the District Supervisor to the property where Mr***'s property was cleaned of all product applications made where Mr*** had not approvedWe also made restitution to Mr*** for the items in which he felt should be replacedAt this time Mr*** has shared with Florida Pest Control & Chemical Cothat he is satisfied with Florida Pest Control's response and direction
Chad Frowick
Vice President/Division Mgr
Florida Pest Control & Chemical Co
I have reviewed the response made by the business in reference to complaint ID 1***6, and find that this resolution is satisfactory to me. I want include the concern that MrChad ( Vice President) and his Manager ( Tim ) exhibit in both their voice during the contact (via phone) to me and how MrChad- VP explained the expectations that is required of his company in the Chemical Industry regarding Pest Control. The immediate attention provided along with the revisit to my residence with excellent service was greatly appreciated. I was assured by the Manager - Tim that I will have direct contact to him if any other issues occur. I will recommend the company for future services should I'm approached
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]114, and find that this resolution is satisfactory to me.
Regards,
Michael [redacted]
Thank you for allowing Florida Pest Control & Chemical Co. the opportunity to reach out to Mrs. Gilda [redacted] and insure that she is now satisfied with our service. As of today 08-13-15 we have spoken to Mrs. [redacted] and serviced her home again. Our local branch manager (Timothy S[redacted]) met with...
Mrs. [redacted] today (08-13-15) at 8:00 AM and provided a thorough treatment to her home. I (Chad Frowick) made a personal phone call to Mrs. [redacted] to insure that her service was done on time and to her satisfaction. At this time Mrs. [redacted] is very pleased with Florida Pest Control's response and the quality of the service that was provided.
Thank you for bringing this to our attention and allowing us the opportunity to make Mrs. [redacted] happy.
Chad [redacted]
Vice President/Division Mgr.
Florida Pest Control & Chemical Co.