[A default letter is provided here which indicates your acceptance of the business's response If you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is minimally satisfactory to me I feel i’ve exhuasted all avenues to right this horrible and greedy decision by Cincinnati Insurance Company Thank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Weather they reinstate it or not , I do not want that, what they will do is make it so my insurance now is not shown as defaultedI took your advice and contacted the Michigan Insurance AgencyI am simply asking because of their negligence and greed that it is documented that it was in fact their fault the policy was ANot renewed because the car was broke down and the lower rate was not offered, and B, them trying to steal $dollars on top of being irresponsible.
See attached.THE The Cincinnati Insurance CompanyThe Cincinnati Indemnity CompanyCINCINNATIThe Cincinnati Casualty CompanyThe Cincinnati Specialty Underwriters Insurance CompanyINSURANCE COMPANIESThe Cincinnati Life Insurance CompanyJune 4, 2018Hello,Thank you for contacting the Cincinnati Insurance
CompaniesThe farm questionnaire submitted inFebruary indicated sheep and chickens on your propertyThat was the first time that wasdisclosed to us and it exceeds our underwriting appetiteWe discussed our concerns with your agencyon 2/16/In accordance with your policy provisions, we mailed notice of cancellation days priorto the effective date in MayAfter careful consideration we continue to uphold our decision.We apologize for any inconvenience this causedWe understand your agency has placed you with acarrier better suited for an exposure of this kind.Thank you,Carly H***Personal Lines UnderwriterCincinnati Insurance CompanyEmail: cartland_h***@cinfin.comCH/jh
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I remain quite offended with this canned response Cincinnati Insurance is implying that I didn’t disclose something when, in fact, it was never asked about before Underwriting apetite? I’m was a year customer and I’m tossed away like garbage By the way, I’m still waiting for my refunds Paperwork was filed days ago
Regards,
*** ***
This customer has his Cincinnati Insurance Company policies set up to make payments through electronic funds transfer (EFT) through his bank accountThe insured has changed his EFT date several times, which alters when payments are receivedThe independent insurance agent writing the policies has
the right to refuse EFT changes in these types of situations where the payment due date has been changed several times previously.This insured called our company in March to complain that the agency would not change his EFT dateIt was explained to him at that time that the agency had a right to refuse this change, due to the multiple changes previously madeThe insured said he understood, and said he would have to seek coverage elsewhere.The current payments for the tenant & auto policies were due on 11-12-We tried to make the EFT, but the bank notified us on 11-17-that the account had been closedThese two non-sufficient funds (NSF) transactions generated an additional $NSF penalty due on each account.The insured called his independent agent on 11-14-advising he wanted to change coverage on his policyAs the premium payment due 11-12-had not been received, the agent informed the insured no changes could be made until the payment clearedOn 11-18-the non-sufficient funds cancellations were processed, generating a cancellation date of 12-1-On 11-23-the agent e- mailed the insured to let him know how much money was due, and what needed to be done to continue coverageOn 11-30-the agent e-mailed the insured again to let him know what needed to be done to continue coverageThe insured did not respond to either e-mail from his agent, and coverage cancelled 12-1-6.Both the home & tenant policies have been cancelled for non-payment of premium effective 12-1-Due to the poor pay history, these policies are not eligible for reinstatement.Please do not hesitate to contact me if you have any questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
While I understand that Cincinnati insurance has failed to obtain their money from ***, that is no excuse to refuse to pqp the money I am contractually owedPlease send me my $immediately? ?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
We recently received a customer complaint identified above and we appreciate the opportunity to respond, Our customer had a complaint regarding the issuance of a refund check for returned Premium owed, due to the cancellation of his homeowner's insurance policyOur records indicate a refund check
in the amount of $2,was sent to *** *** (mortgagee) after discovering the policy had been cancelledOn 8/25/15, a stop payment order was placed on the check, as it had not yet been cashed by the recipient (*** ***)Our billing department has since reissued a check to be sent directly to the insured with expedited shipping, We hope this will resolve any concerns surrounding this issue and regret any inconvenience this may have caused
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This is simply "bad faith" and fraud on Cincinnati's partOur General Liability covers both, all claims need to be paid out as contractedCincinnati is collecting fees and not providing the service that they are contracted forAlso, altering deductible prices on claims another indication of "bad faith" and fraudWhat kind of company can operate like this?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is minimally satisfactory to me I feel i’ve exhuasted all avenues to right this horrible and greedy decision by Cincinnati Insurance Company Thank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Weather they reinstate it or not , I do not want that, what they will do is make it so my insurance now is not shown as defaultedI took your advice and contacted the Michigan Insurance AgencyI am simply asking because of their negligence and greed that it is documented that it was in fact their fault the policy was ANot renewed because the car was broke down and the lower rate was not offered, and B, them trying to steal $dollars on top of being irresponsible.
See attached.THE The Cincinnati Insurance CompanyThe Cincinnati Indemnity CompanyCINCINNATIThe Cincinnati Casualty CompanyThe Cincinnati Specialty Underwriters Insurance CompanyINSURANCE COMPANIESThe Cincinnati Life Insurance CompanyJune 4, 2018Hello,Thank you for contacting the Cincinnati Insurance
CompaniesThe farm questionnaire submitted inFebruary indicated sheep and chickens on your propertyThat was the first time that wasdisclosed to us and it exceeds our underwriting appetiteWe discussed our concerns with your agencyon 2/16/In accordance with your policy provisions, we mailed notice of cancellation days priorto the effective date in MayAfter careful consideration we continue to uphold our decision.We apologize for any inconvenience this causedWe understand your agency has placed you with acarrier better suited for an exposure of this kind.Thank you,Carly H***Personal Lines UnderwriterCincinnati Insurance CompanyEmail: cartland_h***@cinfin.comCH/jh
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I remain quite offended with this canned response Cincinnati Insurance is implying that I didn’t disclose something when, in fact, it was never asked about before Underwriting apetite? I’m was a year customer and I’m tossed away like garbage By the way, I’m still waiting for my refunds Paperwork was filed days ago
Regards,
*** ***
This customer has his Cincinnati Insurance Company policies set up to make payments through electronic funds transfer (EFT) through his bank accountThe insured has changed his EFT date several times, which alters when payments are receivedThe independent insurance agent writing the policies has
the right to refuse EFT changes in these types of situations where the payment due date has been changed several times previously.This insured called our company in March to complain that the agency would not change his EFT dateIt was explained to him at that time that the agency had a right to refuse this change, due to the multiple changes previously madeThe insured said he understood, and said he would have to seek coverage elsewhere.The current payments for the tenant & auto policies were due on 11-12-We tried to make the EFT, but the bank notified us on 11-17-that the account had been closedThese two non-sufficient funds (NSF) transactions generated an additional $NSF penalty due on each account.The insured called his independent agent on 11-14-advising he wanted to change coverage on his policyAs the premium payment due 11-12-had not been received, the agent informed the insured no changes could be made until the payment clearedOn 11-18-the non-sufficient funds cancellations were processed, generating a cancellation date of 12-1-On 11-23-the agent e- mailed the insured to let him know how much money was due, and what needed to be done to continue coverageOn 11-30-the agent e-mailed the insured again to let him know what needed to be done to continue coverageThe insured did not respond to either e-mail from his agent, and coverage cancelled 12-1-6.Both the home & tenant policies have been cancelled for non-payment of premium effective 12-1-Due to the poor pay history, these policies are not eligible for reinstatement.Please do not hesitate to contact me if you have any questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
While I understand that Cincinnati insurance has failed to obtain their money from ***, that is no excuse to refuse to pqp the money I am contractually owedPlease send me my $immediately? ?
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
We recently received a customer complaint identified above and we appreciate the opportunity to respond, Our customer had a complaint regarding the issuance of a refund check for returned Premium owed, due to the cancellation of his homeowner's insurance policyOur records indicate a refund check
in the amount of $2,was sent to *** *** (mortgagee) after discovering the policy had been cancelledOn 8/25/15, a stop payment order was placed on the check, as it had not yet been cashed by the recipient (*** ***)Our billing department has since reissued a check to be sent directly to the insured with expedited shipping, We hope this will resolve any concerns surrounding this issue and regret any inconvenience this may have caused
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This is simply "bad faith" and fraud on Cincinnati's partOur General Liability covers both, all claims need to be paid out as contractedCincinnati is collecting fees and not providing the service that they are contracted forAlso, altering deductible prices on claims another indication of "bad faith" and fraudWhat kind of company can operate like this?
Regards,
*** ***