Backwoods Armor

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI understand personal and family issues happenThis is unfortunateIn the future just relay some info to the customersIf I get a response that says "were dealing with some family issues" that would be better then no reply to emails and no answer on the phone Regards, [redacted] ***

Hi [redacted]
Sorry you have received poor customer service. We are currently undergoing new management due to the original owner dealing with an extremely ill child. We are currently working on getting your replacement part out. We are small custom shop not a large manufacturer and things...

take time. Thank you!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I understand personal and family issues happen. This is unfortunate. In the future just relay some info to the customers. If I get a response that says "were dealing with some family issues" that would be better then no reply to emails and no answer on the phone. 
Regards,
[redacted]