Backyard Revolutions

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessary Sincerely, [redacted]

First and foremost this is the first complaint our company has had in years of doing business and we take this very seriouslyStage One of this project was completed for this client in Fall at a price of $46,which was 5% over the estimated amountThe invoice that we provided was a
total of the time and materials and the scope of work that was completed and they were satified and excited for stage two in the springThis is how I have done all of my invoices/accounting in my years of business, time and materials totals and general cost breakdowns on the differing elements if clients are curious what individual things costStage Two was bid at $20,and ended up being $23,which is 15% over the estimated costI usually have a warning to expect a 15% fluctuation of price in time and materials bids in my contracts but I forgot to add it to this oneWhich really didn't matter because the client did not sign the stage two contractHaving done business with them for over twice the amount last year I trusted that everything would be fine and didn't insist they sign itStage Two was one day away from completion when the client accused me of over-charging and began to demand breakdowns of labor and materials for both stage one and stage twoI provided totals of the cost for each element on the scope of work for stage two and the requested information for stage oneThis didn't satisfy her and she demanded I hand over all of my receipts which is not something I do or was prepared to do for this jobI had a couple reasons to not do this but mostly I did not want them to be inaccurate as I wasn't tracking everything to such detail and a lot of items I pulled from our in-stock materials and didn't keep record of that eitherAs to the time cards, all of my workers are subcontractors and one of them let me know I shouldn't have them write down hours on time cards with BYR logosI wrote everyone's total hours down for the job and threw them in the trash and therefore didn't have the daily breakdown info that she was requestingShe claims that we billed her at a much higher rate, but $an hour is still the median hourly cost and that includes the 20% markup on labor I have been using for the last two yearsShe was convinced I was hiding something instead of hearing my responsesI offered to split the $balance due and she refusedAfter weeks of back and forth emails I decided it would be in everyone's best interest to agree to her suggestion of calling the original estimate a fixed bidIn my email I said that I would convert it to a fixed bid and complete the work once she signed a new contract as I was leery of not having everything in writingWhen she refused to pay the $balance to finish the project on June 7th we had one thing left to finish from the scope of work on the original contractBy the time I got around to writing the new contract on July 27th we had things on the list to be finished and she refused to sign the contract because it had the photo and tour guaranteesFrom June 7th the point at which she decided not to pay me the $invoice up until August 12th I have spent $of unpaid time and materials finishing 98% of the work on the original scope and more that was requested over the two month periodThat is to say I have gone above and beyond what most companies would do when someone refuses to pay their billAfter she refused to pay in June I kept working by myself without my person crew to finish items on the scope of workEven after she refused to sign the new contract on July 27th I still came out on August 12th and finished more critical items on the list because I have integrity and I didn't want to leave them hangingBut I have also learned I have to draw the line somewhere and that was the last amount of work I will do until I am paid the amount she owed me back on the June 7th invoice for $Hence my email stating we have no further obligation to complete any more workI am firm that if she will not sign a new contract then we have no basis upon which to do businessAfter going $out of my way on top on not being paid $for work that was already completed I will do no further work until the outstanding invoice is paid in fullLastly all of the work that I left unfinished is not critical to the project as a whole and could be done in 2-3hrs if desired

[A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary.
Sincerely,
[redacted]