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BackyardCity.com

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Reviews BackyardCity.com

BackyardCity.com Reviews (2)

I have attempted to contact this company by making 4 telephone calls, one email amd one text. They do not respond to any of my calls.We purchased a swivel beach chair from this company. After three uses the stitching on the seat of the chair ripped. We contacted the company and sent photos of the problem. They claim they contacted the manufacturer who agreed to replace the chair. That was months ago. We have tried to contact them several times in recent days, but Backyard City has ignored our inquires regarding the status of our problem.Wehave made 4 telephone calls, one text message, and one email. No one will answer our communications and I'm afraid they do not intend to honor their promise to replace the chair. Desired SettlementReplacement of the chair as they promised.

We purchased a greenhouse from backyardcity.com in May of 2014 and were charged a second time for this product on 12/15/14. We tried contacting the phone number backyardcity.com listed with the charge to our credit card and the phone number is a fake number that is not linked to this company. We had to have our bank cancel our credit card after doing the charge back. Their product takes far longer to set up than the instructions say, parts are defective. We have called the number from the web site left messages to replace defective parts covered by warranty and they have not returned our calls. Our purchase date was 5/1/14 for a payment amount of 1298.00 by a[redacted]. The instructions say it is an 8 hour setup time. I set up the greenhouse with a friend and both of us are handy usually taking only 2/3 of the time instructions say to complete tasks. This green house took 2 of us 21 hours and parts were bent upon delivery. Desired SettlementWe would like a refund for the full purchase price of this greenhouse. The quality of this product is poor and we can not get any replacement parts for the bent fiberglass extensions. The labor required to set up this piece of junk is quality of like time neither of us will ever get back. On top of that this company is awful shady double charging us 6 months later using a fake phone number (XXX) XXX XXXX listed with the credit charge.

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