Bacon Tour Service

The customer purchased and engine from us and we did deliver it to the customer the customer called us and asked for information pertaining to the engine that was supplied to them The customer called and asked for an adjustment and we offered him a credit on his account in the amount of $The customer installed the engine in his customers car and is driving it around now he is asking for a refund for the full amount of the purchase price which a credit of $is more than fair as the engine is in the car We did everything possible to help the customer as he purchased a good running engine from us and installed it in the car ans is driving around with it So like I said we sold them a good running engine and it is recommended that some things are changed when they switch engines

The business has responded Please see below:When you purchase an engine it is just a block, you have to change certain parts it is recommended to do so you purchased a used engine that was running here you had no complaints about the condition of the engine just that you had to change some things, which is highly recommended that you do so anyway The engine is in your customers car and they are driving it around We offer a replacement warranty we do not cover labor charges affiliated with putting parts in We offered you a $credit as a courtesy to youWe have been in business here for a number of yrsalso a used engine is the block and heads only that is what you purchased the engine that you asked for is the engine that you received we are in the used parts business with a database that tells us what parts work with other cars and what interchanges with all cars the engine is in your car and you are driving it around with no issues even when you purchase a new engine you have to change parts from the existing engine obviously you never purchased a used engine before or you would know that things have to be modified from the original engine to the used engine

The business has responded. Please see below:The customer ordered the wrong part 2 times and we shipped the part to the customer twice. We offered to locate the correct part for them. We tried to help this customer every way possible. Even explained that they would get a store credit for the... balance minus shipping and restocking fees. Which would be for the total of $150.00 as we do not give cash refunds. The signed the credit card authorization that states that, as well as received the invoice which also states that all sales are final no cash refunds. We have given them the $150.00 credit on their account in the computer so when they call for parts it will be listed there so we can see it and deduct as they order parts.

The business has responded Please see below:customer purchased a transmission, called us and told us that it was no good we replaced itCustomer then called a second time and said that the 2nd transmission was no goodOur tech talked to the customerThe customer has an older car and only paid $for the transmission The customer has to go back to the mechanic and have them figure out what is exactly wrong with the car as both units were tested

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You must think I'm a jurk.you have had the same response as beforeYou keep saying my customer is driving the car,not sure we're u got that from but this is a car we are selling.when a customer asks if a used motor (definition of a used motor is a motor that came from same car unless told otherwise By sales person)we always ask if it is from the same car)an I was told by Dorothy that it was,otherwise I would have continued to look for the correct motor that I though I got for cash only without all this **.you still didn't address the fact that the invoice didnt have the vin # or milage as required by NY DMV.bottom line,if the motor that you sold me an told me was from the exact same car I would not have to retro fit it to work.any person could understand this.you are a liar & a scam company.as I said before,I will not stop til you pay me for your screw up.DMV,COMSUMER AFFAIRS,SMALL CLAIMS,ECT In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]