Baconstruction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for informing us of the issue with the advertisement It has been updated to reflect that the case is not available / not included As for the existing customer, our offer still remains to both pay for return shipping costs, and issue the customer a full refund upon return of the item If you have another suggestion in regarding a possible solution, we would love to hear it Otherwise, as far as we can see, this is the only possible solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The product is still shown on the website to include a case (http://www.***), which means customers will continue to purchase from Guitar Audio, thinking they are receiving a case, only to be told the case is not included.I would ask the business to please either provide a case to me per my order or revise all advertising and product descriptions suggesting a case is included
Regards,
*** ***

Thank you for informing us of the issue with the advertisement.  It has been updated to reflect that the case is not available / not included.  As for the existing customer, our offer still remains to both pay for return shipping costs, and issue the customer a full refund upon return of the item.  If you have another suggestion in regarding a possible solution, we would love to hear it.  Otherwise, as far as we can see, this is the only possible solution.

We apologize for the missing item in your order.  Unfortunately, the case is not available.  We would be happy to issue you a full refund upon return of the item and we will reimburse you for return shipping costs. Please return the item to the following address and provide tracking...

information as well as your shipping costs for reimbursement: Guitar Audio100 5th AveSuite 1009Pittsburgh, PA 15222

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]