Bactes Imaging Solutions Reviews (3)
Bactes Imaging Solutions Rating
Description: Medical Record Service
Address: 8344 Clairemont Mesa Blvd #201, San Diego, California, United States, 92111
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www.bactes.com
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I have had nothing but issues with Bactes. I have a medical company who has been waiting for my records, since September 30th, 2015, and it's now November 16th. Bactes has failed to mail my documents to the medical agency three times, has sent two emails with the medical records that were never received, and said they faxed them but then turned around and said they will not fax them. I have also asked to speak to a supervisor which never happened, and have asked for a call back three times, and they will never call me back. No one has ever seemed to care that this is a medical rush.
This company sent me a bill for $20. To get a copy of my 17 pages records. According to my doctors office it should be free. I also receive a copy of of someone else's bill in the envelope with mine. They are not very secure.
Review: I need to change drs because they said it would be 3 months to see another dr at the core group, because one dr has left the practice, so I need my medical records asap, I have put in 10 request to get my records faxed over to the pain center so I can see a dr asap, I have bad back issues, they said the papers were sent on the 18th and I have not receive them and they sent them thought the mail when I requested and gave them a fax number. they do not answer the phone when ever I call, the new drs will not see me as a new patient until they get the record. I will have a hard time working with a bad back and I need to go to work tomorrow. my hands are tied, until I get those records.Desired Settlement: I need those record asap. if not I will need time off work and paid for my time off. until I get those records.