Bad Ass Fitness, Inc. Reviews (3)
To whom it may concern,
Review: My daughter signed up for this gym on a month to month basis, with no contract. She was told they had to have a credit card on file, which she provided but then paid for her 30 day membership in cash. In April I discovered that though my daughter did not go to or agree to another month of membership, the company had/has continued to charge the credit card on file every month (illegally as I am the only authorized signature on this card). I called the business several time. At one point I was told to write a letter and mail it, which I did and confirmed they received it. Still no refund. I have been told no less than 7 times that the manager "Anthony" would call me to resolve the issue, yet I have never heard from him. I have filed a dispute with my credit card company. This business is breaking the law by charging credit cards they have NO AUTHORIZATION to charge.Desired Settlement: I want all charges and resulting credit card fees returned to me immediately., in total $665.94, including $75.99 for charges and $35 for credit card fees for each of the 6 months my card was charged illegally
Review: My complaint about Badass Academy is concerning my move from the area. I moved from Brooklyn New York to Rutherford New Jersey to live with my parents on December [redacted]. I dropped off proof of address on December [redacted] to the gym in the form of an insurance bill and was told it would be left for the manager with a note. I did not hear from anyone so I called back on December [redacted] and spoke to [redacted] the manager. He said he would review it with his membership team. I didn't hear anything so I called again on December [redacted] and spoke to [redacted] again. He said he sent an email and was not able to cancel the membership without proof of a utility bill, but it must have went to spam. I checked my spam folder and it was not in there. As I am not moving into my own place and do not own a car, I do not have a utility bill under my name and have no need to change my license yet, which costs money. They refused to cancel the membership and said if I stop payment on the credit card that they will put me into collections. I do not understand the need for a utility bill considering an insurance bill has the address on it and asked if the contract states it has to be that kind of proof and he said yes. I do not have the contract so I have no way of know if this is correct. He said it is an industry standard but last time I moved 2 years ago, I did not have a problem just showing a credit card bill.Desired Settlement: I just want the membership cancelled with no fee.
Bad Ass Fitness, Inc. Rating
Description: FITNESS CENTERS, EXERCISE & PHYSICAL FITNESS PROGRAMS, GYMNASIUMS
Address: 238 Bay Ridge Avenue, Brooklyn, NY, 11220-5805
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