Bad Boy Mowers Reviews (%countItem)
Bad Boy Mowers Rating
Address: 102 Industrial Dr, Batesville, Arkansas, United States, 72501-9776
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Also, I agree that the bar travel is just too much. I have to pull the handle into my gut to get it to go reverse. It is not an adjustment, it is a poorly designed valve. I see that BB says we should have tried it first. Well, that may be true, but this product should perform correctly out of the box.
after 4 hours of use kneed pad ripped out of stitches and after 14 hiurs of use the front wheel so loose it scalped properties which costed me client
it cisted me clients due to scalping and would like a refund for this mower that costed me *** which I paid in cash. Clearly product is junk and should went with scag
I would like *** as a refund for this mower that is not commercial quality. It is a bad boy 47 inch stander which I purchased from Millard small engine repair in omaha ne
While we are sorry that Mr. is not satisfied with his mower at this time, all of the issues he describes would be covered under the factory warranty that came with his mower purchase. He simply needs to call the dealership he purchased his mower from, and they will coordinate repair to his knee pads. They will also be able to inspect and adjust any wheels that he feels are too loose. However, please note that a loose front wheel will not cause damage to turf. If Mr. believes that his mower is damaging the turf, he should mention that when he arranges for the warranty repairs on his mower.
Bad Boy Mowers will readily honor our factory warranty. However, it is the customer's responsibility to contact the dealer and arrange this warranty service.
Safety issue with Bad Boy mower
We recently purchased a ZT Avenger from an authorized. The dealer was absolutely wonderful and very knowledgeable. After getting the mower home I realized when trying to go in reverse the steering bars go into your ribs. The bars also go into your ribs when trying to turn sharp. This could also be a safety concern because you are unable to back up very good. I am a small person and only weigh 135 pounds so my weight is not the issue. It just so happens that Bad Boy makes adjustable bars to resolve this bad design issue but you need to purchase for an additional *** dollars. I should be able to use my mower safely without having to purchase these to do so. I have made numerous attempts to contact the Bad Boy company via their website. I have also called. FINALLY received an email saying they would do 25% off the adjustable bars. This was the only email and can not get a reply to my other emails. VERY frustrating and they do not have very good customer service at all. This may have changed my mind if I would have known in advance. If they can't make the steering bars properly I feel the adjustable ones should be standard on all models. I did mention to them I would be contacting the Revdex.com if I did not hear back from them and got no reply. I really did not want to take this route.
I would like them to supply the adjustable bars for my mower so I can use it properly and safely.
Bad Boy Mowers is always sorry to hear that a customer is dissatisfied with one of our products. However, the issue Ms. raises is not a safety issue as she describes it. In fact, it's not a manufacturing or design issue at all. Our mowers are comfortably used by individuals of a wide range of shapes and sizes. Additionally, our mowers are delivered to all customers fully assembled and ready to use. Ms. had the opportunity to sit on and test her exact mower at the dealership before purchase.
Our mowers are designed to meet and exceed all industry standards, ranging from safety to quality. The issue Ms. appears to have is not a safety or engineering issue, but a personal preference. We do offer a set of adjustable bars to make mowing even more comfortable if the individual prefers, and our Warranty Manager offered a 25% discount on these to help her enjoy her new mower. With this discount, Ms. cost would be approximately $100.00 plus tax. It is our hope that Ms. will take advantage of this discount and enjoy her mower.
Again, Bad Boy Mowers is sorry to hear that Ms. does not find her mower to be comfortable to use. However, we need to be clear that this is not a safety issue. Additionally, Ms. had the opportunity to sit on and test her mower before purchase, and we have offered her a significant discount on a solution to help her be more comfortable while mowing.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did sit on the mower at the shop and moved the bars as well. Unless you are actually driving it you do not know how far back the bars need to go before going in reverse. I would like the company to take out the ZT Avenger with the upgraded elite seat and and try to go in reverse and turn a corner to fully understand my concern. I still believe it could be a safety issue if you are unable to turn properly or go in reverse as you should if you see something you may run over. Please try out my exact set up so you can experience what I am concerned with.
You can remove my post we got it figured out with the company.
Thanks
Using "part out of stock" on web site as scam to call with high pressure to get some kind of "gift card"
On March 10, 2020, I went online to the Bad Boy parts department to order three parts for my MZ Magnum 54" zero turn mower. The first two, deck idler spring (XXX-XXXX-XX) and pump belt (XXX-XXXX-XX) were easily ordered, but when ordering the third part an all thread pump idler tensioner (XXX-XXXX-XX) a note popped up stating the part was out of stock and to call a number.
I spoke to a man with a heavy accent (believe Indian) who was hard to understand especially with my military related hearing loss. He started talking about a special offer, promotion, or something of the sort. Unfortunately, I have the habit of saying OK when I don't hear something clearly and he entered into a high-pressure and, possibly deceptive, pitch for a gift card. He repeatedly stated "there's no cost to you," "won't cost anything," etc. Was then put on a mechanical line that collected my credit card info and went on to ask my birthday for which I asked why. The individual came back on line and I finally understood him to say "for verification purposes." The process was frustrating and suspicious, so I told him to cancel the order and hung up. Shortly thereafter the man called back with a confirmation number (XXXXXXXXXX) and said something about the gift card, to which I replied "OK," which probably inadvertently gave approval for whatever the hard sell was about.
I only want the all thread pump idler tensioner (XXX-XXXX-XX) and nothing else.
I do not want my information collected from this call to be used for any promotion, card, mailing list, distribution, sharing with other parties, or any other purpose other than sending the ordered part.
The notice to call as the part was out of stock was an apparent scam as I went online this morning to the Bad Boy online parts site, entered the tensioner part and received an immediate fill in the shopping cart for *** Therefore, the part is not out of stock. I did not complete this transaction as I was just checking on actual availability.
If this card is actually sent to me, I want it to be immediately cancelled. There should be absolutely no cost for getting this unwanted card, no cost for cancelling this unwanted card, no triggering of promotional mailings from anyone as a result of getting this card, no sharing of my information, basically, it is to be noted as having never happened.
This deceptive practice is demeaning and Tractor Supply should partner with a different company for mowers.
Verification from the company that all of my personal information has been deleted from their site and not distributed to any other parties. Cancellation of the "gift card" and any other disclosed or undisclosed activities that ordering it may have triggered.
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@badboymowers.com
I want to first thank Mr. for his service. Regarding this complaint, however, I must make it clear that whomever Mr. spoke with, it was not Bad Boy Mowers or any of our authorized dealers. Bad Boy Mowers does not have an online parts ordering site, and we would never require a customer's date of birth to process an order. We do not offer gift cards, and our employees will not use deceptive tactics to secure a sale. It unfortunately appears that Mr. fell prey to a company attempting to scam individuals.
Although Mr. experience was not with Bad Boy Mowers, our Warranty Manager has reached out to Mr. directly. Bad Boy Mowers will be sending Mr. the part he was unable to order free of charge, and we would welcome Mr. contacting our factory directly at XXX-XXX-XXXX for any additional assistance he might need with his mower.
Again, Bad Boy Mower would like to thank Mr. for his service, and we hope that this matter is resolved and Mr. is again happy with his mower purchase.
(The consumer indicated he/she ACCEPTED the response from the business.)
Got an invoice from Ranchland Tractor; XXXXX *** MS XXXXX. Phone XXX-XXX-XXXX. Expect Bad Boy to contact Ranchland Tractor as they are damaging the image of Bad Boy.
Mower is great nm bought in 2012. The only problem I have is the electric deck motor. It sticks when raised to to level. I get out the 3/4 inc. Wrenches take off the arm bolt going to motor and stand back when it comes off deck falls fast and is dangerous. Motor will than work. Move piston out hook backup until next time and start over when raised again. The China made moter is nothing but trash. They push American made mower. Deck motor is made in China. Also the gas gauge has never worked even after having in the shop for repair.
My mower has had issues every time I have used it since I purchased it.
This mower now has 59 hours. After the first cut with this mower, I cleaned it and put it back in the shed. The second time I tried to use it, a fuse had blown and the mower would not crank. The local dealer came and got it and fixed it, but when it came back the hydraulic deck would not work. At the beginning of this season, after one cut, the belt came off. I took it back to the local dealer. Local dealer fixed the belt and completed the first scheduled hydraulic service. Told me the hydraulic deck had stopped working because the electric deck switch had seized and burned the fuse. Of course, this was out of warranty. I get it back to my house, I cut the grass once, and now the starter is bad. The local dealer could care less. I tap on the starter and get it to crank. I cut the grass two more times. The third time I cut the grass, the front of the mower runs over a tree root that was two inches off the ground and the entire front wheel bends. I contact the local dealer and he does not and has not responded. I sent Bad Boy corporate an email on their website and they never respond. I contact bad boy on facebook and they respond and after I tell them what's going on with the mower, they no longer respond. This mower has been the worst new product I have ever purchased. I have always had John Deere and I never had a problem other than normal ware and tear. This has been the worst customer service from the local dealer and the corporate office. I run a small business and I would never let something like this happen to a customer. Now I have a mower that will not work and I am still making payments on it.
Make it right, repair it or replace it. Honor your product. Respond to problems from customers. I spent $*** on something that has had problems from the start and has only gotten worse.
Contact Name and Title: *** Lancaster
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@badboymowers.com
There appears to be a significant factual discrepancy between the customer's current version of events, information received from our dealer, and the customer's communications with us. The dealer has made no warranty claims form this machine and indicated that they had taken care of only a couple of minor problems that did not merit filing a claim. The customer's contact with us referenced only a blown fuse initially (potentially as a result of water intrusion due to washing the machine), a belt coming off (due to potential adjustment of tension pulley), and a bent front spindle shaft allegedly caused by impact with a small tree root. From the pictures obtained, the front spindle shaft was clearly not damaged by contacted the tree root as alleged. Our front spindle shafts are among the largest in the industry, with a 1" shaft thickness. They will withstand far more force without bending or deforming than the force described by the user. The machine would require significant abuse/misuse or impact in order to sustain this type of damage. Although we very much regret that this user is dissatisfied, his contentions are inconsistent, contrary to other information, and particularity without merit with regard to the alleged damage. I will certainly be happy to visit further and explore potential solutions, but any such effort will need to involve a credible and accurate rendition of the facts, and the actual issues, if any, that merit being addressed
I purchased the 1500 cc diesel 72 in zero turn. (cash) this was to replace another brand also diesel, that I've had since 2001. There are 3 points that need to be brought up. 1 the anti scalp wheels system is poorly designed. the wheels are held on with a soft metal under sized thread shanks bolt(s). These would work if you were cutting golf course lawns not farm properties. results 4 bent at the threads 1 broke off totally. I called parts/ engineering to find a support bracket and a better bolt (grade 8) -0- help or interest in helping. I made and installed support system that now works. With grade 8 bolts 2. I have 11.5 hours on this machine and the main spring that keeps the belt tight broke right at the curve that goes threw the belt swing arm. hole. This was a case of poor metal anealing of the spring itself. Guessing it is a supplier issue. results took broken spring back and got a replacement from the dealer.(footnote, this type of spring is also used for the main drive belt, I got 1 extra expecting that one to fail as well.. 3. This is one for the record books, I clean all my machines after ever use to look carefully, besides they look better it gives me a chance to inspect the mower for any problems, Each wheel motor is held on with 4 bolts on both of the wheel motors 1 bolt on each side were gone. right side the bolt was lodges between the motor and the frame no locking nut, the other was completely missing. These were reinstalled with extra bolt I had in the work shop.(thankfully). I'm hoping I have made all the surprise discoveries of "lack of quality control". Truthfully the Perkins 4 cyl engine is amazing and if the rest of the machine stays together it should last a very long time.(hopefully.)
9-26-2017
To whom it may concern:
Reference: Bay Boy Mower
Dear Sir:
I purchased a new Bad Boy Mower on August 2015, for $21,000. I paid a down payment and began monthly payment which continued till August 2017, whereas I stopped payment, this unit was continually broken down with a major drive problem, I have attempted to resolve this issue with Bad Boy Customer Service Representative, who proudly claimed the only person over him is the owner who is a recluse that won't talk to anyone, he refused to give any assistance although this unit was still at that time within warranty, and located at a certified Bad Boy sales and service location, the national office customer service department refused to exchange this unit or even extend the warranty to prove they had finally gotten the continues problem fixed but did imply that they had a team of attorneys and have no intention of making any repairs beyond the same previous (failed) repairs, in 2 years this unit had only 4 (four) total hours logged, no attorneys are interested in handling this case due to a fight of such magnitude and little profit to them. I feel I had no choice but to stop paying this note and except the plunge of my credit score and the loss of my investment, rather than continue to pump the remaining $9000.00 into this unit which suffers from a factory defected. Please note I have already paid over $11,000.00 (eleven thousand dollars) cash plus interest, parts, travel expenses, down time, and headaches, I would estimate over $3000.00 (three thousand dollars) per hour of run time to cut grass. This unit was trash the day it was purchased. And the Customer Service Department has proved that the company is trash also, I would loudly and publicly tell everyone do not purchase a bad boy mower. The name says it all bad mower, bad attitude, bad business practice.
____________________________________ Kerry L. *** PH. # (***)
Thank you for the opportunity to reply to Mr. L.'s review of our company. Mr. L.'s review is entirely fabricated, and contrary to the facts.
We have examined our detailed records, and would like to counter Mr. L.'s creative tale with documented facts. Mr. L. purchased his mower on October 12, 2015. The manufacturer suggested retail price for this mower at the time of purchase was $15,499.00, nowhere near the purchase price Mr. L. claims. He had his first warranty claim on November 1, 2016, after over a year of use. At that time, it was documented that his hour meter was not operational. However, it already read 63 hours of use (contrary to Mr. L.'s claim of only 4 hours). The actual hours of use at that point were likely over 63 hours, but there is no indication of when the meter became nonoperational, or why. At that point, the hour meter and the pump pulley were replaced at zero cost to Mr. L..
On July 10, 2017, Mr. L.'s mower was brought back to the dealership for repair, and it was discovered that the pump pulley may not have been correctly seated at the previous repair, which was corrected. The dealer also discovered that there was a small hydraulic cooler leak. All repairs were made at zero cost to Mr. L., as the mower was still under warranty.
On August 3, 2017, our warranty department contacted Mr. L. to follow up with him, as his repaired mower was still at the dealership ready for him to pick up. (He had never picked up his mower after the July repairs.) Mr. L. stated at that time that unless the warranty was extended at zero cost to him, or we stated in writing that we would repurchase his mower if it ever had any other issues whatsoever, he would not be picking up the mower and would be stopping payment. He also stated that he would be getting an attorney. It is our company policy that after retention of an attorney is mentioned, our warranty department defers all communication to our legal department rather than risk improper communication with a represented party.
On September 26, 2017, the dealership was contacted by the lienholder on Mr. L.'s note since all payments had been suspended.
Mr. L. has blatantly misrepresented the facts of this situation. However, Mr. L.'s mower has been repaired under warranty, and is still waiting at the dealership should he choose to honor the terms of his purchase. Bad Boy Mowers has honored all warranty agreements, and has handled this matter properly in all aspects.
I purchased a new Bad Boy Mower on August 2015,, this unit was continually broken down with a major drive problem,previous (failed) repairs, in 2 year
I purchased a new Bad Boy Mower on August 2015, for $21,000. I paid a down payment and began monthly payment which continued till August 2017, whereas I stopped payment, this unit was continually broken down with a major drive problem, I have attempted to resolve this issue with Bad Boy Customer Service Representative, who proudly claimed the only person over him is the owner who is a recluse that won't talk to anyone, he refused to give any assistance although this unit was still at that time within warranty, and located at a certified Bad Boy sales and service location, the national office customer service department refused to exchange this unit or even extend the warranty to prove they had finally gotten the continues problem fixed but did imply that they had a team of attorneys and have no intention of making any repairs beyond the same previous (failed) repairs, in 2 years this unit had only 4 (four) total hours logged, no attorneys are interested in handling this case due to a fight of such magnitude and little profit to them. I feel I had no choice but to stop paying this note and except the plunge of my credit score and the loss of my investment, rather than continue to pump the remaining $9000.00 into this unit which suffers from a factory defected. Please note I have already paid over $11,000.00 (eleven thousand dollars) cash plus interest, parts, travel expenses, down time, and headaches, I would estimate over $3000.00 (three thousand dollars) per hour of run time to cut grass. This unit was trash the day it was purchased. And the Customer Service Department has proved that the company is trash also, I would loudly and publicly tell everyone do not purchase a bad boy mower. The name says it all bad mower, bad attitude, bad business practice.
i feel that i should get a full refund and correct my credit score, i will cover all of the out of pocket expense this has cost me plus the overall losses it has caused