Bad Habit Boutique Reviews (%countItem)
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Bad Habit Boutique Rating
Address: PO Box 178, Merrill, Iowa, United States, 51038-0178
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Address: PO Box 178, Merrill, Iowa, United States, 51038-0178
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I ordered some things back in July. I sent two shirts back and I've never received a refund.
I ordered some things from them back in July. I sent two shirts back. Which I never received a refund. I have ordered from them again, a pair of boots which I haven't received and they wasn't shipped until I asked about them. I bought and paid for them from my debit card. I finally emailed about the shirts and I was told I had a credit it showed it 8/6. Which I never received I even called the bank. I was never informed of this. I didn't have the app or an account set up with them. I have asked for a refund. I will be glad to send emails between the two They are making no effort to help me. Just that they are a small family run business. And I am a single mom, who has been scammed! Please help!
I want a full refund for the shirts! ASAP
Customer returned 2 items to our warehouse on 08/06/2020. It states in our policy which is on our site we do not offer refunds. We will return for store credit and or exchange. We processed the return and customer had a $52.74 credit she could use at anytime. Our store credit does not expire.
See below:
2091808 US$52.74 US$0.00 Manual 83358 2020-08-06 09:00 N/A
Customer purchased boots on our app which is a separate platform then our website on 08/24 for $49.47. Which was 17 days after her return of the two items.
Customer emailed Bad habit on 09/11/2020 asking about her credit for the 2 items she returned over a month ago. Customer was responded to with a screen shot of the return screen showing her store credit. She communicated back and forth with customer service for a total of 6 different emails were it was explained repeatedly that we do not do refunds but that she had a store credit. *** We do not have customer service on weekends which is stated on our site.
So the customer felt we did not answer her right away and was upset.
We explained on 09/14/20 we did not have customer service on weekends.
On 09/14/20 Customer emailed again demanding a refund as well as admitting that she did not have her account setup yet (why she may have not received notification for return) and was informed again we do not give refunds that it states very clearly in our policy that we only offer store credit and or exchange she again was provided a screen shot of the credit she had available to use. She then wanted her order for the boots she purchased refunded stating if she had known about the credit she would have used the credit to purchase the boots. Again she was informed about our return policy. We have had constant communication with the customer. We have answered all her questions. We have explained our policies numerous times.
On 09/15/20 Customer stated she would be reporting Bad Habit to the Revdex.com.
On 09/28 customer emailed Bad habit again demanding refund. Again was responded to by our customer service department. Customer was reminded again about policies and provided with a time line of all transactions and communication.
On 09/29/20 Customer was refunded her 2 items she had sent back almost 2 months ago due to the constant harassment from the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)
I did not harass them. I never received the refund. And I had no idea why? I first checked to see if they received it. I did not have an account set up at that time. Then I was told of the policy. They kept my refund for two months and never let me know my items were ever received. I did finally get a refund but not from Sara she was rude the entire time! I received an email from their mailing lists and told them I wanted to.be removed and why. I also reminded them of the other complaints they had to and told them I wished I had read them! My point is I wasn't thrilled with the quality of clothing I received. And I had placed another order for boots in the mean time and payed for those because of not being aware of the refund on my store credit I guess. Lesson learned I will never order from them again. And if she wants to say I'm rude. I will gladly post her responses to me on Facebook and other social media along with the other complaints. So she better be careful who she says is harassing. I would be careful if I was in a business! She has a poorly run business! And very unprofessional.
L
Bad Habit Boutique has not responded to my requests for assistance with using my credit. Poor customer service and no assistance to use my credit.
I have sent several emails for assistance with using my merchandise credit as I am not allowed a refund for the merchandise I returned. The lack of response to my inquiries are frustrating and personally unprofessional. This site is difficult to use and no one who cares to assist.
A total refund I don't want the merchandise they sell. I feel that this site is just taking money from people and then ignoring customers if they have an issue with the merchandise.
We worked with Mrs. several times through email and live chat on her concerns. We have emails back and forth on the following dates;
05/22/20, 05/27/20, 05/29/20,06/08/20, 07/06/20,and 07/07/20 and several live chats. Our shopify system was having some issues and we were working with Mrs. on trying to figure out how she got a store credit because the system was not showing any refunds or transactions to show where or how it came to be. We put it on good faith and allowed Mrs. to use store credit on a purchase even though we could not figure out where it came from. Mrs. completed the questioned transaction just recently with us and her order is on its way. At this time we feel as we gone above and beyond trying to help Mrs. even though technology isn't always on our side and glitches happen. As well as with COVID and protesting shipments being delayed and working with a skeleton crew during these troubling times we believe we have acted in good faith and done all we can to remedy the situation. Thank you for your time on these efforts. Stay Safe BHB team
(The consumer indicated he/she ACCEPTED the response from the business.)
Issue has finally been resolved. I will no longer purchase from this company the hassle is more than the merchandise is worth.
They need to come up with a better way to return items. You can only get a hold by email there is no customer service phone number and when you finally do get a email back they send you a temp return label and if you do t see your email fast enough it expires and you have to go thru the whole process all over again. I have been trying to return something for 3 weeks . I love the clothes but I got sent a wrong size and this is rediculous .
Hey Wendy,
We apologize about any inconvenience. We are an online company that is why are communication is over the internet. We actually have 3 ways you can get ahold of us.
1. Email [email protected] we respond within 24-48 hours. However, on Saturday/Sunday it can take a little Longer but will get back to you on Monday as our Office Hours are Monday thru Friday.
2. We offer LIVE chat, you will get a person in real time Monday thru Friday from 10am-5pm, this is the FASTEST way to speak to someone.
3. Our VIP GROUP, you can tag any of the people that are Posting and we will respond to you
Our return policy is located on our website. https://shopbhb.com/pages/returns. This gives you all the information on how to return an item.
My best suggestion is LIVE CHAT! This is immediate. Thanks for loving our clothes and sorry about the miscommunication!
We will get this taken care of immediately!
Sara
I've bought several items from BHB and received them all in a timely matter. I have returned a couple items in exchange for other items with no problem.
Dissatisfied with product and customer service.
This is the second time in a row that I received the wrong items. Order XXXXX on March 28th. When I try to contact someone I find out that they don't have a working number or way to personally talk to someone. When I do reach someone through online chat I find out I have to jump through hoops to return the item in order to get a refund. The return label email from ASTAMPs expired. This took place on April 4th. I also did not get my full order and with no explanation was refunded one item on my order. It is false advertisement when you try and sell items you do not actually have. It is also poor customer service when all you can offer is I will talk to my employees about this issue.
At this point I would like a refund for the Striped Raglan Sleeve Top-burgundy that I received in green without all the hassle of trying to return the other one that is poor quality to begin with.
I placed an order on 12/30 and it was supposed to ship on 1/28. I have contacted them three times and they did charge my credit card.
I would like to know when this will ship or get my money back.
My purchase or money back
Personal info (credit card) hacked
On 12/20/18 order placed online, credit info given. No confirmation of order was received. Phone Number no longer in service. Fraudulent charges started appearing on credit acct. which had to be closed. Attempts (5) to contact by email unsuccessful.
I want this business to be known as a SCAM!
Hello This is regards to *** Complaint.
Ms. Ordered our custom Printed Buffalo Plaid is my favorite Season on December 30th. (She stated she ordered it on the 20th)
Usually it takes up 14 business days for Custom Prints. Which is a ship by Date of Jan. 21st. It looks like it was Shipped on Jan 22nd and arrived at Ms. Home on the 24th. Which the package was refused by Ms..
It arrived back at our Warehouse on Jan 28th.
She complained that she didnt get a confirmation email and it looks like she TYPED in her email address wrong so her confirmation email did get sent to the email address that she PROVIDED.
On Jan 7th it looks like she contacted us in which we updated her Email to the correct address.
INFORMATION ON CHANGE:
*** updated the email for this order from ***@gmail.com to ***@gmail.com.
We are an online based company in which we do not have a phone. We do have an email ***@outlook.com and A LIVE online chat that is available Monday thru Friday for any communication that is needed for orders.
We do not see or retain any credit card information so for the remark with Fradudulent activties on her account I would suggest calling your bank. We do not hold any of that information.
If you need any other information regarding this order. I would love to speak to you about it. Thanks so much
I have uploaded on documents regarding order, dates, and communication.
(The consumer indicated he/she DID NOT accept the response from the business.)
When I did not receive response to 5 emails or any confirmation, I tried to telephone business and found number "no longer in service". I assumed since my credit info was hacked that it was a result of this incident. When I went to company's website I was immediately directed to Revdex.com. Item ordered was not listed as "custom" just in stock. 25 days seems excessive for delivery. When they asked me to forward copies of fraudulent charges on my card I declined. I sent 3 emails on Jan 4th, one on Jan 5th, and one on Jan 6th, yet they say they did not receive one until Jan 7th. Hmmm. It seems that if a company is doing business online it should be available 24 hrs a day, 7 day a week. I really don't care what the outcome of this complain is as I plan to never do business with this company and would advise everyone else to do the same.
Yes it does take up to 14 business days to ship some of our custom product. We are a small ma pa shop and try to get out things as fast as we can. We did get back to you on the 7th which is a Monday, because like you said you emailed on the 5th and 6th which are weekends. Like I stated before we are a small family owned business and we do not have the availabilty or staff to run something 24/7. So we do have availability posted on the website which is 10-5 and its a LIVE chat so we are available during those business hours and we are willing and able to help. We responded to your email as soon as we got back in the office after the weekend. We do apologize that we are not available during the weekends. We hope you try our business again because we try our hardest to get our product out in timely manner. We appreciate your feedback about length of time and when our customer service should be available and we will take note. Thank You again for giving us feedback so we can make our Small Business into a big success. Thank You again. Enjoy. God Bless
I bought items and wanted to cancel my transaction about an hour later and they said they had to send me the merchandise and then I would have to retu
I bought the merchandise and about an hour later decided to return it because I had a credit that never showed up on my page and my coupon I was sent was rejected. I decided that since I wasn't given my credit due I didn't want to purchase any further merchandise.
I would like my credit card credited since I asked an hour after transaction.
Thanks for reaching out to us about our order that you want to cancel. Unfortunately, our cancel policy during the holiday is that we cannot cancel orders once they are placed our volume of orders is to extreme in order for us to do this. So our policy is that the customers has to receive the item and then we can return the item once you get it. Our policy is stated on the website here: https://shopbhb.com/pages/returns
CANCELLATIONS
HOLIDAY POLICY*** Unfortuantely, once an order is placed you are unable to cancel your order. We are working very fast to get your order out. You can however, return and get issued store credit after your item has arrived.
Once you get the Package, you can most definately return the item. It looks like your package is schedule to arrive on Monday December 10th. If you do have any questions about trying to solve this issue please reach out to our customer service at ***@outlook.com or you can get ahold of us on our website as well.
We issued you a credit for $32.00 which was REFUNDED to your card, because you were unable to figure out the credit. This was refunded on November 30th, 2018.
Then we also refunded you $55 for the the Jeans.
Please let us know if we can help you any other way.
I have ordered from BHB two times. The first time was smooth, no issues and I really liked the items I purchased. The second time, I placed my order on 6/18 for 2 items. I received the notification that my order was received. After about a week or so I logged into my account to check the status of my order as I had not heard anything. It still had a status of "working on your order". I continued to check back about 2-3 times a week, it said the same thing each time. On 7/6 I received an email from another BHB customer stating that she had received my order by accident and was wondering if I had by chance received her order, which I had not. She sent photos showing me that everything inside the package belonged to me, it was just labeled with her address. We communicated over the next few days. She kept me in the loop informing me that she was finally able to get a response to an email that she had sent...she was provided a new USPS label and was instructed to forward the package on to me. I finally received my package on 7/17, almost one month after I originally placed the order. I understand why BHB had her forward the order. What I don't understand is why no one from the business contacted me to let me know what was going on during this time. I never received anything except a notification stating that my order had been updated, this was on 7/13. The only communication I had with anyone was with the person who had mistakenly received my order. I responded to the 7/13 notification stating my frustration with the lack of communication also adding that I was not impressed with the fact that BHB had a complete stranger ship my items to me instead of shipping it themselves. I have young kids in my home and it was concerning to me. What if my kids had pet allergies and this person had pets? What if they were smokers? Luckily, my kids are not allergic to anything. It's the whole concept. So I waited about 4 days and then called. The first time I called, no one answered. The second time I called I spoke with someone in the warehouse. I again, stated my frustration of the lack of communication as well as receiving no response to my email. She informed me that someone would get back to me. I work in a business setting where customer service is important. I completely understand that things do happen. I would not be as frustrated if someone would've just reached out and communicated with me. Still to this day I have heard NOTHING. This is VERY POOR customer service. I will NOT be purchasing from this business again.
Charged me for product.Don't have it.Sent replacement.Don't want.Will not refund money ASAP.Wants me to waste time, money, gas for deceitful practices
order #XXXXXX
Order Details
Order Total: $73.00 USD
Date Placed: 27th Jan 2018
Payment Method: PayPal
Products shipped
Cart Items SKU Qty
Heart You Souchy Fleece Sweater 7501 7501 sweatshirt large
$39 refund asap
Hello This is regards to order number #XXXXXX. *** ordered our HEART You slouchy fleece sweater for $39.00. She also ordered our Breast Cancer shirt, and Coffee tee. Which made her order a total of $73.00.
Her order was shipped on Feb 7th, and on Feb 10th she emailed us letting us know she received the wrong color in the "HEART SLOUCHY"
here is her email: Hi! I just received my order today & the heart sweatshirt I ordered came on a white & black marled sweatshirt. I ordered the plain white with red heart sweatshirt as pictured. Am very disappointed as I wanted to wear this on Weds for Valentine's Day. ïï��ï��
What do you need from me to fix this?
Thanks
We emailed her back immediately, apologizing that she got the wrong color of top. We sent her a RETURN Label immediately so she could send us back the wrong product to get the right product as she asked in the email. She responded as said she did not want the shirt anymore.
When then said that is okay, it was our mix up and we would refund the top as soon as we got it back into our warehouse. We had already send her the "return label" and all she has to do is send the product back in order for us to refund her $39 for the Heart Slouchy.
We are patiently waiting for her to Return the heart slouchy, all she has to do is put it back into the originally packing, print off the return label we sent her, place it on the bag, put it into the mailbox and the post office will pick it up. As soon as we received the product back we will refund her account. Until then we can't proceed with this
We appreciate your business and look forward to receiving your package so we can get this matter resolved. Thank You
(The consumer indicated he/she DID NOT accept the response from the business.)
The seller lied to me about emailing before sending me something they knew I didn't order or want. I should not have to waste my time mailing it back. My mailman (rural route) will not just pick up. I will have to drive it to a facility.
I am asking for a $39 refund or for the correct sweatshirt I didn't receive. These are horrible business practices.. sending someone something they didn't order & holding their money hostage.
Here was the sellers response to my complaint:
Hello! We had sent emails to those who ordered the white heart you slouchy, asking if they wanted the new color, as we are no longer able to get the white. We decided to ship out your order when you did not answer because we did not want to hold your order longer than we already have. If you do not want the product, you may return it for a refund.
Be sure to tag us #bhbstyle to be entered into a drawing to win a GiftCard to Bad Habit!!!
xoxo
Bad Habit Customer Service
Company cares more about their bottom line than treating customers well. Company is very childish and has conducted inappropriate communications.
I don't feel the company addresses customers in an appropriate way. I was kicked out of 2 of their FB pages, one which I was supposedly violating the rules, and the other (VIP page) without any explanation. The owner of the company contacted me and told me I was unprofessional and rude, did not seek understanding and still, after I clarified that I was not violating the rules was not added back into the group. The owner only partially accepted responsibility for her actions in attacking me, and for someone who has spent 400 at her business in the last 2 months, I never expected that ANYONE would talk to me that way, even IF I had violated her rules. I sent an email complaining about shipping charges for which I was being charged and had never been charged previously. I was then sent several emails about why they are who they are and they can't please anyone. I felt that they were more concerned in being right. After that they removed me from their VIP page. I had never violated any rules on their VIP page and find this to be really immature and unprofessional. If you don't want drama then don't create it yourself. I will always remember how this boutique made me feel, which was horrible and not valued after providing to them my money and also linking other people to their business.
I would like an apology from the owner, without any explanation to justify her actions. I would also like to be re-added to the groups I was removed from. I can't say that I will be likely to purchase anything more, but that would be the right thing to do.
This is regards to the Complaint by ***. She explains that she got removed from our VIP group. Yes, she did because she violated our vip groups. We have a zero tolerance for posting on our business page about other businesses pages without approval. We do not notify the customer when they are removed for violating our policies. I did however, email her and let her know that she was being removed because she violated our no posting rule. I explained to her that it was rude and very unprofessional to post in a business page about another business. If she wanted to post it needed to be approved by us before it being posted, since she didn't follow the rules she was banned from the group. We have a zero tolerance. I did speak to *** after the situation and we resolved it and moved on. When her and I left the conversation we were both under the understanding that everyone was good and she understood my view and why we did what we do.
She purchased something from our store. If you do not purchase within 1 hour from commenting it cost $6.95 for shipping, 1 time fee for 24 hours. If you purchase within the 1 hour timeframe it is free shipping. We can not refund the $6.95 if you pay outside of that, our system is automatic and does it based on timeframes. We cannot change that for 1 person, or why would we have those rules set in place. Then we should just have free shipping all the time. So she did not pay within the 1 hour of the timeframe, that is why she got charged the 6.95 for shipping which no returnable/refundable.
We strive to make our customers happy and make sure they feel great when they walk away. We appreciate your business, but we also as a company have to polices in place.
(The consumer indicated he/she DID NOT accept the response from the business.)
Problem with her statements is that I wasn't posting for another business and she is not taking responsibility for her actions. We were not "good." And I can prove that I have received free shipping on waitlist items that I have paid for in the past. At this point it doesn't matter though. This company has a bad habit for customer service and I have actually had less stress in my life since being kicked off the group. I did not violate the VIP rules so her action to remove me is childish. *** cares more about herself and being right even when she isn't. She only cares about her bottom line and is inconsistent.
Thank You for you concern. This group is about building woman and creating an atmosphere to make woman feel great about themselves. We strive to create that atmosphere. We feel it would be the best interest if we both moved on and went our separate ways. Your resolution stated that you would like to be added back to your FB group, however, from your last comment about "less stress in my life since not being in the group" I think it would be in your best interest if you were not in our Group. We would not want anyone to feel that way. Its a group of empowering woman, and that is not how we want you to feel.
Thank You agree and have a wonderful day
Discrepancies in pricing of same exact items, no return of money for difference to keep consumer happy.
On January 13, 2018 I submitted an order for a product from this company involving clothing at 12:39pm and paid $53 for these items. At 3pm the same day, January 13, 2018 The same set went up for sale on the VIP Facebook group for $37.50. I immediately emailed the company on this date and asked if I could receive a refund for the difference of item price. After several days of waiting without a response I emailed once more. The company then told me that they would not refund the difference even though there was a matter of hours between my order and their sale. I spend a lot of money each month with this company and found this appalling. Most companies are willing to go the extra mile to give the most up to date price to keep their customers happy and coming back for business. Instead, I am forced to now report them for their poor customer service and will no longer be spending my money with them once my account credit is used up. It's sad that a small business has to be worse than a big corporate business in helping to take care of their customers. Sadly, this is not my first issue with this company either.
I am returning the items discussed back to their store. This includes a heart print shirt with a side knot and a snap front cardigan. I am asking for a complete return of my money rather than store credit so that I can be done with this business and take my money to another company with better customer service skills that can take care of the consumer rather than treat them so poorly.
This is in regards to the complaint of Order #XXXXX. *** placed an order for a Heart Print with side know 3/4 sleeve shirt that was $34.00 and she also purchased our Snap Front Cardigan for $19 which was a total of $53.00
We did post in our VIP group a set that was not the same shirt. It was actually a SHORT SLEEVE shirt that was VERY similar to the shirt she purchased in her order, however it was a different style and therefor a different price. We do have a policy on our VIP group that we can not CANCEL or CHANGE any orders after placed in our VIP because we do ship very fast and we can not cancel them. However, what they can do is once they get the product, then can return the items for instore credit or exchange.
She did email us on Sunday at 9:10pm. Which we do state that it may take up to 48 hours to reply during business hours which are Monday thru Friday. We also say if it is an emergency that to call our customer service so we can explain the situation if you are not hearing back from us in the time that you would like us to.
So the reason we couldnt offer her the price difference because it was two different shirts she order style number lt1712-14 $34.00 Which was a 3/4 sleeve shirt
the Set consisted of a Short Sleeve Shirt therefor that is why we did not grant the price change because it was 2 different products.
(The consumer indicated he/she ACCEPTED the response from the business.)
The business is missing the comment that in fact they did repond to my email and essentially told me "too bad" by saying "we cannot refund the difference for the previous purchases before the items became a set." Not one time did it say these items were different, NOR did the post on the facebook group say that it was a different shirt. I would have been happy to have the short sleeve shirt if it meant the price difference of that great of an amount but they did not offer any sort of customer service tactics to be in any way helpful. My items were not shipped for several days after our responses back to each other so this would have been an easy fix.
I will use my credit with this business and remove myself from them while encouraging others that I know that shop with them to do the same.
Poor customer service measures reach further than any good customer measures ever have, shame on you Bad Habit Boutique.
Forced to get in store credit for item that doesn't look like online pic and material is subpar
I ordered a hooded sweatshirt for my wife from their online store. the pictures showed it as a form fitting sweatshirt with white pull strings. Once I received the item, the hoodie didn't look anything like the picture. The material was actually a Hanes branded hoodie that sells for $10 at any store that has shirts for sale, the pull strings were gray, and it was extremely oversized like a mens sweatshirt. Once I told the company I wanted my money back they refused and said I have to use in store credit. why would I want to purchase another item made of sub par material and risk it not looking like the item listed in the pictures online? I was taken advantage of thinking I was getting a better made shirt than what they actually are. This is very deceptive and boarder line fraud as far as i'm concerned. I demand my money back as I never would have bought this had I know what material they use and that I wouldn't get the item in the pictures. There is nothing about this shirt that says it's from a boutique. I can go buy a generic hanes branded hooded sweatshirt for $10 and have these same graphics placed on them for another $2!
I want my money to be returned as I refuse to purchase another item from this company. I don't want store credit out of fear I will be duped again into purchasing another item that doesn't look like the pictures.
Contact Name and Title: *** OWNER
Contact Phone: XXXXXXXX
Contact Email: ***@hotmail.com
When *** reached out to us to tell us about the quality of our Hoodie. We have sold over 10,000 of them and nEVER have EVER had a complaint about our HOODIE and the make of them. Then once we dug in a bit he then explained the brand that he received. Which we did do a different version for another company because we do offer wholesale. He accidently got a custom one we made accidentally.
So YES, our company policy is to return and get instore credit so that is what we told him when he wanted to return the product. Once we found out he got the wrong item, we told him we would send him a return label on us and replace the hoodie with the current brand. We apologized about the situation and took it in our hands to get the right product to him.
Our last communication with *** was that we sent him a Return Label on December 7th and we have not heard anything from him or we have not received the product back into the store. He has not communicated with us on what he doing or if he has sent the product back.
Once we get the product back then we send him the correct hoodie. Until that happens we can not do anything.