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Bad to the Bone Smokehouse

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Bad to the Bone Smokehouse Reviews (1)

Hello [redacted],
I have attached my email correspondence with [redacted], the complainer. As you can see against my better judgment, I did offer to refund her purchase on October 20, to which she never responded nor followed up on. Instead she decided to go to you and complain. She claims...

that my response was condescending. I will let you read our email correspondence and be the judge as to who was being condescending and rude.I have also attached our take-out menu for you to look at. Our take-out meals do not come with cornbread. If you dine-in with us, we bring cornbread out to the table if the customer requests it. Her meal was not missing anything. Her meat was dry because that is how she requested it to be. Our beans have brisket in them. She did not receive “chili". We include our house BBO with all take-out meals; however we have a variety of sauces sitting out for our customers to use.
I truly appreciate when a customer brings a concern to my attention so that I can address it and resolve their problem. It actually helps me, as a business owner, to improve. However, I do not respect someone who first of all, gives my staff problems as soon as she walks in the door, orders food that she wants prepared in a manner which we do not serve it, takes everything out of her to go bag and analyzes it, and then goes home, hides behind her keyboard, and complains to you. She went home, ate the food, and now wants her money back?
Since she never responded to my first offer for a refund, I no longer will offer her anything. I can only imagine how many times she has ordered take-out from different restaurants, emailed them, and demanded a refund. That is called stealing and I will not support that. I hope you have a wonderful holiday season!
Sincerely,
Bobby L
Managing Partner

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Address: 8045 Stonewall Shops Square, Gainesville, Virginia, United States, 20155

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