Badboy Blasters, Inc.

I SPOKE TO ** and he was comfortable me building him a new cabinetI showed him the new front load feature as well as the wheel conversionHe said if he decided to add those he would payI would like for him to come to my shop and inspect before deliveryThanks

** isn't being honest what so everI have a text from from him on 12/20/" I said thanks for the businessNow mind you I was at his house for nearly hrs with the setup of this blasterHis reply Not a problem I'm glad
it's over and I have my blaster.Now I can start on my projectsAs you can see from our outstanding Revdex.com record we run a good companyIn fact a text from ** he stated that he can tell I love no live my business! And further went on how he would see me at another showSo his "I ran out in a hurry is simply theater drama that I have seen from **The reason I was in a hurry is I had another blaster to deliver and I was running late since I spent so much time at **s garageThe unit ** bought was a $2,and he bought it for $Our company is on two reality shows has a 99.95% rating out of a 100% thru *** and I was notified by Revdex.com that our yearly subscription had ran outIn saying that the Revdex.com rep said we had a stellar track recordThis I already knew as I know the hrs I put into this company to make that happenOur all USA made welded cabinet is the hottest selling thing out thereI have order booked for over a month and the orders are growingAnd the sad thing is ** is the only guy complaining I will leave it this way with **I can either bring him the vac bottom that was damaged or if he would feel better about it bring him a new unit and for his trouble put a wheel kit on the blaster a $add on at no chargeThis allows him to roll the blaster anywhere in the shop he wishesBut as for a refund NO I did nothing wrongI really shouldn't be offering another blaster but as always I try to do the right things? I have texts from him stating he has been blasting parts yet he stated in his complaint he can't use itThe vac bottom has a cosmetic dent and in no way affects the blasters operation I am a understanding guy but this bunch of lies is uncalled forAnd the fact he acts as if I took the money and ran is the most disturbing Again, I think our Revdex.com records shows that's another untruth, in total I have over texts back and forth and this sale has went over a year period of communicationsSo no ones running from anyone I just have troubles dealing with a bullyBest Regards, ***
P.S
Here is a customer whom left a feedback on our site who received the same model and loves itNow reading what he wrote does it sound as if I dropped it off and ran as ** is statingSimply a upsetting transaction
fullname: *** ** ***comments: 10/01/13-- I just received my new cabinet ***The construction is the best all welded! A very well thought out and built piece of equipment*** actually delivered it himself right to my shopI was expecting a drop off and leave, but he actually helped me unpack it, set it up, and took the time to blast a few pieces with me and show me all the features of the cabinetThat's what customer service is all about!! I plan to purchase more from them!! Thanks ***!!

His product is garbage his fabrication is garbage and the way he advertises his product is if *** sold their product for *** pricesI've come to be ok with the fact I along with others got ripped offAnd I do not wish to keep communicating with someone who is most likely mentally handicap

I would like a copy of the receipt  this transaction. Please provide

In reference to complaint [redacted]- our email was hacked in December 2017 & we received NO emails from that account at all for the entire month, that has since been corrected. Our fax machine only sends faxes, it does not receive. The parts that were sent were from an employee that was clearly...

incompetent, & they are no longer with the company. The employees that are here were not aware that parts were not received. We have had no calls the past 3 months from [redacted] so nothing has been sent as such. We will send out the items overnighted today & are doubling the order at no charge. [redacted] Thank you.

I have made every attempt to supply this gentlemen anytjing needed to realize the issue. He claims my feed hose is to small and I did a calculation of the footage of hose being used and I find it will relieve over 100 cfm. There could be a flow issue in the selector . I said many times I would send whatever was needed at no charge but he elected before he ever even called me to modify. At this point there is nothing I can do as this cabinet has been modified and is no longer setup as it was sold. I have sold over 200 of this model alone and satisfied customers. What more can I say or do.  In fact one customer has 4 of them in ** and he sold me another last week while I was at a show. I work hard and respect my customer base. Simply list for words on this one. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
Mr. [redacted] and I did correspond via text before he went to [redacted] last week. I have chose not to do the $ 100.00 front door upgrade because of its leak potential just the new cabinet he agreed to build.
As far as the wheel kit goes I think Mr. [redacted] offered that at no cost to me in his past remedy, which I agreed to, or correct me if I'm wrong.
The inspection at his location is out of the question the last cabinet was damaged on delivery, that' s why we're here now. Plus his text comments like " I want to resolve this peacefully". Why wouldn't we? Where did that come from? Not to mention all the negative text comments that we're about what he thinks of me I've got proof not a story it's all in the texts, [redacted] has made me somewhat uncomfortable with his comments and attitude.
Remedy:
New Cabinet built to his fine standards that has made his company so good.
Wheel kit as offered, but total cabinet height cannot be over 68" tall on the wheel kit, with no modification of the cabinet he and I sent texts on this matter involving going under a drive on vehicle lift.
Deliver to my shop on a planned date, time and dry weather for acceptance and to have local law authorities here during set up 
Regards,
[redacted]

3/6/18 11:30 am, Revdex.com spoke with the consumer, he stated he received part, it is still wrong, he said he is done with them. Revdex.com offered to go back to the company with this new information, he said he is just done with it, from the initial order the company got it wrong, so he feels that is what the company will say, is that the part that was shipped is the part on the order, consumer said that is what the company doesn't understand.  He said he has cut his own glass and he does not want to go further. 
[redacted]

[redacted] contacted me appox 5 months ago in regards to a blasting cabinet I explained the models and he decided on a [redacted] and should have also had the prefix BVT for the Dust collector[redacted] said he was supplying his in house dust collector. I explained I rarely sell without  dust...

collection and ask what port size he wanted he said 5 inch. We built the blaster and coated to the color he requested. He received April 4th and installed. I never heard any issue till August 1st at 3;55 PM. In this email he explained he didn't like the way our product was setup and he modified the system to his liking His email below I would like to discuss a few things with you. And also your last email made no sense at all as I have already purchased the discussed blaster from you about 3 months ago and have had it. The quote you just emailed me back was for the exact machine you already have sent out.Besides the point I am not so satisfied and would like to know what you or your company will do for me as I have a few issues. One being the airlines are very tiny and do not push a good amount of volume through as I have 1 inch pipe coming right up to the blaster, and the 1/4 line you put on the machine is just way to small. Also, the port on top of the window (in front of the machine) leaks/has media coming out of it. From the time the blasting starts till it ends a have a great amount of media coming out of it and I highly doubt it is suppose to be like that Also, the window (as shown in th attached video) leaks horribly and is not properly sealed. At the end of every blast session I have to loosen and dust off all the excess media caught between the window and frame. It is not sealed at all. I now have to somehow seal the window. The ball valve on the bottom of the pot needs to be adjusted every time I run it. I had a local sandblasting supply company come in because I have been having issues with your machine and they advised me that is the wrong valve to have at the bottom and I have replaced it with the correct valve. I would like to know if you are willing to refund me some sort of money for these issues and because I now have to take money out of my pocket to fix them and replace items that were not the proper ones placed on your machine. If I do not receive some sort of customer refund I will be making a report which with all do respect is just business as I am an unsatisfied customer. Thank you and hope to hear from you soon. After receiving this email I asked what items he needed as everything was covered asa warranty item He said he didn't need anything just wanted money. I told him first off he wasn't authorized to modify this cabinet without first contacting me! He said after blasting there where a media leaks and I stated this cabinet is sealed with caulking and blasting can remove and told him I would supply it at no charge to reseal these leaks. Also said media was blowing from the front of the cabinet intake port. I explained I have been building this intake design for over 4 years and no issues. I also explained he ordered this cabinet less dust collector and if he had supplied the proper dust collection there is no way media can come out and the flow of intake air coming inward stops media from coming out of that port. He didn't want to hear this and again blew me off. All I got from him was threats and being rude. In saying that I was business like and again asked the repair parts he needed. And never got a reply for them other than he wanted cash. At this point I knew cash was the only thing he was looking for. I heard nothing from him after this till the On Fri, Aug 12, 2016 at 1:24 PM, [redacted]After having repairs made and finishing the blaster setup to get it working at full potential my total was a little high. With the company who is a local blasting/equipment seller they had a service guy come fix errors and everything I was informing you of with the leaks. For the weld/reseal and service was $350, my pitch valve for the pot was $160, the front facing manifold/intake port was sealed solid as it was drafting air out along with media, charge for that was $50 to tuck and weld shut. Finally the bottom air lines were swapped to 3/4 lines making the volume and pressure much better, those were $160. Now your machine is back to top notch working order. I can finally use it the way I was suppose to. After dumping nearly six hundred and something back into it, I am hoping we can come to an agreement. After speaking with my partner we are basically nothing guessing your not refunding anything nor want to. My offer and question is, are you able to send us 20ft. of your direct pressure hose, some screens and also a larger nozzle than what is on the direct pressure hose now. If so, then we are ok and I am content with everything as it happened. I am asking for these items as future replacement parts as I think its fair compared to the $6-- I spent in repairs. Let me know what you think, thanks. My replyOn Aug 13, 2016, at 5:40 PM, BADBOY Blasters, Inc. <[redacted]ote:I have no issue sending these items. I would have last week but you never asked. All I got was insults and threats. Hard to resolve issues while that's going on. Detail what your asking for.  Thanks.  Now it went from wanting parts and the blaster is working great to he wants $2000 and if I don't he is leaving a nasty review and filing Revdex.com complaint I have been is business for 12 years and only 1 Revdex.com complaint and was resolve and was a happy customer I feel [redacted] is in money trouble and simply looking for cash If you need the emails back and forth I can supply I have emails to back everything im saying.  This model cabinet is my best seller in fact one TX customer has bought 4 of them with the SAME setup except they went with our dust collector. I seriously doubt he would have bought two let alone 4. I gave every effort to resolve this but the buyer changed BADBOY design without even contacting us. There are some customers who simply can't be pleased and [redacted] is one of them. If you need further emails to back up my claims I can forward. Thanks[redacted] Aug 1 at 5:35 PM

[redacted] contacted me appox 5 months ago in regards to a blasting cabinet I explained the models and he decided on a [redacted] and should have also had the prefix BVT for the Dust collector[redacted] said he was supplying his in house dust collector. I explained I rarely sell without  dust...

collection and ask what port size he wanted he said 5 inch. We built the blaster and coated to the color he requested. He received April 4th and installed. I never heard any issue till August 1st at 3;55 PM. In this email he explained he didn't like the way our product was setup and he modified the system to his liking His email below 
I would like to discuss a few things with you. And also your last email made no sense at all as I have already purchased the discussed blaster from you about 3 months ago and have had it. The quote you just emailed me back was for the exact machine you already have sent out.
Besides the point I am not so satisfied and would like to know what you or your company will do for me as I have a few issues. One being the airlines are very tiny and do not push a good amount of volume through as I have 1 inch pipe coming right up to the blaster, and the 1/4 line you put on the machine is just way to small. Also, the port on top of the window (in front of the machine) leaks/has media coming out of it. From the time the blasting starts till it ends a have a great amount of media coming out of it and I highly doubt it is suppose to be like that 
Also, the window (as shown in th attached video) leaks horribly and is not properly sealed. At the end of every blast session I have to loosen and dust off all the excess media caught between the window and frame. It is not sealed at all. I now have to somehow seal the window. 
The ball valve on the bottom of the pot needs to be adjusted every time I run it. I had a local sandblasting supply company come in because I have been having issues with your machine and they advised me that is the wrong valve to have at the bottom and I have replaced it with the correct valve. I would like to know if you are willing to refund me some sort of money for these issues and because I now have to take money out of my pocket to fix them and replace items that were not the proper ones placed on your machine. If I do not receive some sort of customer refund I will be making a report which with all do respect is just business as I am an unsatisfied customer. Thank you and hope to hear from you soon.
 
After receiving this email I asked what items he needed as everything was covered asa warranty item He said he didn't need anything just wanted money. I told him first off he wasn't authorized to modify this cabinet without first contacting me! He said after blasting there where a media leaks and I stated this cabinet is sealed with caulking and blasting can remove and told him I would supply it at no charge to reseal these leaks. Also said media was blowing from the front of the cabinet intake port. I explained I have been building this intake design for over 4 years and no issues. I also explained he ordered this cabinet less dust collector and if he had supplied the proper dust collection there is no way media can come out and the flow of intake air coming inward stops media from coming out of that port. He didn't want to hear this and again blew me off. All I got from him was threats and being rude. In saying that I was business like and again asked the repair parts he needed. And never got a reply for them other than he wanted cash. At this point I knew cash was the only thing he was looking for. I heard nothing from him after this till the On Fri, Aug 12, 2016 at 1:24 PM, [redacted]
After having repairs made and finishing the blaster setup to get it working at full potential my total was a little high. With the company who is a local blasting/equipment seller they had a service guy come fix errors and everything I was informing you of with the leaks. For the weld/reseal and service was $350, my pitch valve for the pot was $160, the front facing manifold/intake port was sealed solid as it was drafting air out along with media, charge for that was $50 to tuck and weld shut. Finally the bottom air lines were swapped to 3/4 lines making the volume and pressure much better, those were $160. Now your machine is back to top notch working order. I can finally use it the way I was suppose to. After dumping nearly six hundred and something back into it, I am hoping we can come to an agreement. After speaking with my partner we are basically nothing guessing your not refunding anything nor want to. My offer and question is, are you able to send us 20ft. of your direct pressure hose, some screens and also a larger nozzle than what is on the direct pressure hose now. If so, then we are ok and I am content with everything as it happened. I am asking for these items as future replacement parts as I think its fair compared to the $6-- I spent in repairs. Let me know what you think, thanks. 
My reply
On Aug 13, 2016, at 5:40 PM, BADBOY Blasters, Inc. <[redacted]ote:
I have no issue sending these items. I would have last week but you never asked. All I got was insults and threats. Hard to resolve issues while that's going on. Detail what your asking for.  Thanks.  
Now it went from wanting parts and the blaster is working great to he wants $2000 and if I don't he is leaving a nasty review and filing Revdex.com complaint I have been is business for 12 years and only 1 Revdex.com complaint and was resolve and was a happy customer I feel [redacted] is in money trouble and simply looking for cash If you need the emails back and forth I can supply I have emails to back everything im saying.  This model cabinet is my best seller in fact one TX customer has bought 4 of them with the SAME setup except they went with our dust collector. I seriously doubt he would have bought two let alone 4. I gave every effort to resolve this but the buyer changed BADBOY design without even contacting us. There are some customers who simply can't be pleased and [redacted] is one of them. If you need further emails to back up my claims I can forward. Thanks[redacted] 
Aug 1 at 5:35 PM