I am in receipt of your letter in regards to our customer Ms [redacted] As we both are aware there are two sides of every transaction and I truly can understand the frustrationthat IvIs [redacted] has experienced, I can assure you that we here at the Car Connection haveNEVER nor will we ever sacrifice quality for a short profit in ANY transactionWe have been in business in the Commonwealth Of Pa for over years and recently have been awarded the Quality Dealer of the Year award for the Commonwealth, an award we truly stand next to when itcomes to customer satisfaction,Ms [redacted] purchased her vehicle on October 28th, from us here at the Car Connection.During her visit and subsequent purchase she was given the opportunity to purchase an extendedwan-anty to help protect her investment as the factory warranty had expired not only due to theage of the vehicle but also due to the miles on the odometer being 69,Ms [redacted] passedon this option in an effort to keep her payment at a comfortable marginIn the absence of anextended warranty, Ms [redacted] was provided a day /mile warranty which providescoverage to the power train of the vehicle with parts and labor being split between the sellingdealer and the customer(Please review the copy of this document with Ms [redacted] ’s signatureaffixed)The items Ms [redacted] has identified as a concern with the vehicle were addressed by ourdealership when they were brought to our attentionLet me please be clear that NONE of theseitems were in question while in our possessionThese items were repaired by a third partychosen by Ms [redacted] in New Jersey as a convenience to her and her locationThe quality ofthe work provided by these third parties we can not attest to, however we did pay there billswhich were substantially higher in value then had we had the ability to have it serviced here inour storeAs Ms [redacted] has pointed out, these items were paid for by our store includingproviding her with a rental car despite the fact that we were liable for NONE of the repairs nor arental vehicle as it did not fall within the agreed upon Power train warranty we provide uponpurchase of a vehicleIn addition we did not request her to pay the 50% portion that she wouldhad been liable for, As Ms [redacted] stated she seemed to keep running into continuousproblems with her vehicle, so the filtration level is clearly understandable.Were we seem to fall on two different paths is that she is stating that we knowingly sold avehicle with a list of issues to herThis statement is completely falseOur vehicles are allinspected in accordance with Pa Law and in addition we also complete an internal inspection upand above what the Commonwealth of Pa requiresThe problem that separates us is theunknownThere is no item a dealership has in there possession that will predict what will fail ona vehicle or whenWe do not discount Ms [redacted] 's claims and that is the reason we paid the repairs as we did despite it not being covered in accordance with her contract.In conclusion despite Ms [redacted] ’s complaint which I can sympathize with and her publicattack of our dealership on social media which she is absolutely entitled to, we do feel she is avery good person, we just fell completely short of her expectations due to failure of amanufactured product that we were unable to detect prior to delivery.In addition the ability for Ms [redacted] to demand the payment she is requesting despite uspaying the repairs we have for her in the absence of a warranty as well as the fact that at the timeshe traded her vehicle in to another dealership the Jeep had approximately 87,miles on it, adifference of miles in less than a year is not rationaleNADA identifies 12,miles asthe national average miles for a consumer to place on a vehicle during a yearMs[redacted] exceed this average despite the issues she identified so she was not withouttransportation, she was just unable to have the confidence in her purchase, again, something Itruly understand.This does not justify the request she has put acrossWe did offer to trade her out of her vehicleas she mentioned, however the vehicle she desired did not meet the guidelines identified by thelenders previously that they were willing to loanMs [redacted] did provide her desires in a newvehicle which we were actively looking for but were unable to procure in an acceptable timeframe.As Ms [redacted] has also filed a complaint with the Office of the Attorney General, I am alsoenclosing my response to the AG’s office along with letter dated October 16, from theAgent within the AG’s office stating that based on the information received from both parties thatthe AG’s office has concluded its review iii this matter.If we can be of any further assistance please contact me at the number below.With much respect,General Manager / ControllerCar Connection Superstore Inc.###-###-#### —
Car Connection failed on numerous occasions to reach an amicable solutionIf you want the emails from Michael at Car Connection, I am happy to provide all of the emails to you.
Regards,
*** ***
I am in receipt of your letter in regards to our customer Ms. [redacted]. As we both are aware there are two sides of every transaction and I truly can understand the frustrationthat IvIs. [redacted] has experienced, I can assure you that we here at the Car Connection haveNEVER nor will we...
ever sacrifice quality for a short profit in ANY transaction. We have been in business in the Commonwealth Of Pa for over 25 years and recently have been awarded the Quality Dealer of the Year award for the Commonwealth, an award we truly stand next to when itcomes to customer satisfaction,Ms. [redacted] purchased her vehicle on October 28th, 2014 from us here at the Car Connection.During her visit and subsequent purchase she was given the opportunity to purchase an extendedwan-anty to help protect her investment as the factory warranty had expired not only due to theage of the vehicle but also due to the miles on the odometer being 69,000. Ms. [redacted] passedon this option in an effort to keep her payment at a comfortable margin. In the absence of anextended warranty, Ms. [redacted] was provided a 30 day /1000 mile warranty which providescoverage to the power train of the vehicle with parts and labor being split between the sellingdealer and the customer. (Please review the copy of this document with Ms. [redacted]’s signatureaffixed)The items Ms. [redacted] has identified as a concern with the vehicle were addressed by ourdealership when they were brought to our attention. Let me please be clear that NONE of theseitems were in question while in our possession. These items were repaired by a third partychosen by Ms. [redacted] in New Jersey as a convenience to her and her location. The quality ofthe work provided by these third parties we can not attest to, however we did pay there billswhich were substantially higher in value then had we had the ability to have it serviced here inour store. As Ms. [redacted] has pointed out, these items were paid for by our store includingproviding her with a rental car despite the fact that we were liable for NONE of the repairs nor arental vehicle as it did not fall within the agreed upon Power train warranty we provide uponpurchase of a vehicle. In addition we did not request her to pay the 50% portion that she wouldhad been liable for, As Ms. [redacted] stated she seemed to keep running into continuousproblems with her vehicle, so the filtration level is clearly understandable.Were we seem to fall on two different paths is that she is stating that we knowingly sold avehicle with a list of issues to her. This statement is completely false. Our vehicles are allinspected in accordance with Pa Law and in addition we also complete an internal inspection upand above what the Commonwealth of Pa requires. The problem that separates us is theunknown. There is no item a dealership has in there possession that will predict what will fail ona vehicle or when. We do not discount Ms. [redacted]'s claims and that is the reason we paid the repairs as we did despite it not being covered in accordance with her contract.In conclusion despite Ms. [redacted]’s complaint which I can sympathize with and her publicattack of our dealership on social media which she is absolutely entitled to, we do feel she is avery good person, we just fell completely short of her expectations due to failure of amanufactured product that we were unable to detect prior to delivery.In addition the ability for Ms. [redacted] to demand the payment she is requesting despite uspaying the repairs we have for her in the absence of a warranty as well as the fact that at the timeshe traded her vehicle in to another dealership the Jeep had approximately 87,000 miles on it, adifference of 18000 miles in less than a year is not rationale. NADA identifies 12,000 miles asthe national average miles for a consumer to place on a vehicle during a normal year. Ms.[redacted] exceed this average despite the issues she identified so she was not withouttransportation, she was just unable to have the confidence in her purchase, again, something Itruly understand.This does not justify the request she has put across. We did offer to trade her out of her vehicleas she mentioned, however the vehicle she desired did not meet the guidelines identified by thelenders previously that they were willing to loan. Ms. [redacted] did provide her desires in a newvehicle which we were actively looking for but were unable to procure in an acceptable timeframe.As Ms. [redacted] has also filed a complaint with the Office of the Attorney General, I am alsoenclosing my response to the AG’s office along with letter dated October 16, 2015 from theAgent within the AG’s office stating that based on the information received from both parties thatthe AG’s office has concluded its review iii this matter.If we can be of any further assistance please contact me at the number below.With much respect,General Manager / ControllerCar Connection Superstore Inc.###-###-#### —
I am in receipt of your letter in regards to our customer Ms [redacted] As we both are aware there are two sides of every transaction and I truly can understand the frustrationthat IvIs [redacted] has experienced, I can assure you that we here at the Car Connection haveNEVER nor will we ever sacrifice quality for a short profit in ANY transactionWe have been in business in the Commonwealth Of Pa for over years and recently have been awarded the Quality Dealer of the Year award for the Commonwealth, an award we truly stand next to when itcomes to customer satisfaction,Ms [redacted] purchased her vehicle on October 28th, from us here at the Car Connection.During her visit and subsequent purchase she was given the opportunity to purchase an extendedwan-anty to help protect her investment as the factory warranty had expired not only due to theage of the vehicle but also due to the miles on the odometer being 69,Ms [redacted] passedon this option in an effort to keep her payment at a comfortable marginIn the absence of anextended warranty, Ms [redacted] was provided a day /mile warranty which providescoverage to the power train of the vehicle with parts and labor being split between the sellingdealer and the customer(Please review the copy of this document with Ms [redacted] ’s signatureaffixed)The items Ms [redacted] has identified as a concern with the vehicle were addressed by ourdealership when they were brought to our attentionLet me please be clear that NONE of theseitems were in question while in our possessionThese items were repaired by a third partychosen by Ms [redacted] in New Jersey as a convenience to her and her locationThe quality ofthe work provided by these third parties we can not attest to, however we did pay there billswhich were substantially higher in value then had we had the ability to have it serviced here inour storeAs Ms [redacted] has pointed out, these items were paid for by our store includingproviding her with a rental car despite the fact that we were liable for NONE of the repairs nor arental vehicle as it did not fall within the agreed upon Power train warranty we provide uponpurchase of a vehicleIn addition we did not request her to pay the 50% portion that she wouldhad been liable for, As Ms [redacted] stated she seemed to keep running into continuousproblems with her vehicle, so the filtration level is clearly understandable.Were we seem to fall on two different paths is that she is stating that we knowingly sold avehicle with a list of issues to herThis statement is completely falseOur vehicles are allinspected in accordance with Pa Law and in addition we also complete an internal inspection upand above what the Commonwealth of Pa requiresThe problem that separates us is theunknownThere is no item a dealership has in there possession that will predict what will fail ona vehicle or whenWe do not discount Ms [redacted] 's claims and that is the reason we paid the repairs as we did despite it not being covered in accordance with her contract.In conclusion despite Ms [redacted] ’s complaint which I can sympathize with and her publicattack of our dealership on social media which she is absolutely entitled to, we do feel she is avery good person, we just fell completely short of her expectations due to failure of amanufactured product that we were unable to detect prior to delivery.In addition the ability for Ms [redacted] to demand the payment she is requesting despite uspaying the repairs we have for her in the absence of a warranty as well as the fact that at the timeshe traded her vehicle in to another dealership the Jeep had approximately 87,miles on it, adifference of miles in less than a year is not rationaleNADA identifies 12,miles asthe national average miles for a consumer to place on a vehicle during a yearMs[redacted] exceed this average despite the issues she identified so she was not withouttransportation, she was just unable to have the confidence in her purchase, again, something Itruly understand.This does not justify the request she has put acrossWe did offer to trade her out of her vehicleas she mentioned, however the vehicle she desired did not meet the guidelines identified by thelenders previously that they were willing to loanMs [redacted] did provide her desires in a newvehicle which we were actively looking for but were unable to procure in an acceptable timeframe.As Ms [redacted] has also filed a complaint with the Office of the Attorney General, I am alsoenclosing my response to the AG’s office along with letter dated October 16, from theAgent within the AG’s office stating that based on the information received from both parties thatthe AG’s office has concluded its review iii this matter.If we can be of any further assistance please contact me at the number below.With much respect,General Manager / ControllerCar Connection Superstore Inc.###-###-#### —
Car Connection failed on numerous occasions to reach an amicable solutionIf you want the emails from Michael at Car Connection, I am happy to provide all of the emails to you.
Regards,
*** ***
I am in receipt of your letter in regards to our customer Ms. [redacted]. As we both are aware there are two sides of every transaction and I truly can understand the frustrationthat IvIs. [redacted] has experienced, I can assure you that we here at the Car Connection haveNEVER nor will we...
ever sacrifice quality for a short profit in ANY transaction. We have been in business in the Commonwealth Of Pa for over 25 years and recently have been awarded the Quality Dealer of the Year award for the Commonwealth, an award we truly stand next to when itcomes to customer satisfaction,Ms. [redacted] purchased her vehicle on October 28th, 2014 from us here at the Car Connection.During her visit and subsequent purchase she was given the opportunity to purchase an extendedwan-anty to help protect her investment as the factory warranty had expired not only due to theage of the vehicle but also due to the miles on the odometer being 69,000. Ms. [redacted] passedon this option in an effort to keep her payment at a comfortable margin. In the absence of anextended warranty, Ms. [redacted] was provided a 30 day /1000 mile warranty which providescoverage to the power train of the vehicle with parts and labor being split between the sellingdealer and the customer. (Please review the copy of this document with Ms. [redacted]’s signatureaffixed)The items Ms. [redacted] has identified as a concern with the vehicle were addressed by ourdealership when they were brought to our attention. Let me please be clear that NONE of theseitems were in question while in our possession. These items were repaired by a third partychosen by Ms. [redacted] in New Jersey as a convenience to her and her location. The quality ofthe work provided by these third parties we can not attest to, however we did pay there billswhich were substantially higher in value then had we had the ability to have it serviced here inour store. As Ms. [redacted] has pointed out, these items were paid for by our store includingproviding her with a rental car despite the fact that we were liable for NONE of the repairs nor arental vehicle as it did not fall within the agreed upon Power train warranty we provide uponpurchase of a vehicle. In addition we did not request her to pay the 50% portion that she wouldhad been liable for, As Ms. [redacted] stated she seemed to keep running into continuousproblems with her vehicle, so the filtration level is clearly understandable.Were we seem to fall on two different paths is that she is stating that we knowingly sold avehicle with a list of issues to her. This statement is completely false. Our vehicles are allinspected in accordance with Pa Law and in addition we also complete an internal inspection upand above what the Commonwealth of Pa requires. The problem that separates us is theunknown. There is no item a dealership has in there possession that will predict what will fail ona vehicle or when. We do not discount Ms. [redacted]'s claims and that is the reason we paid the repairs as we did despite it not being covered in accordance with her contract.In conclusion despite Ms. [redacted]’s complaint which I can sympathize with and her publicattack of our dealership on social media which she is absolutely entitled to, we do feel she is avery good person, we just fell completely short of her expectations due to failure of amanufactured product that we were unable to detect prior to delivery.In addition the ability for Ms. [redacted] to demand the payment she is requesting despite uspaying the repairs we have for her in the absence of a warranty as well as the fact that at the timeshe traded her vehicle in to another dealership the Jeep had approximately 87,000 miles on it, adifference of 18000 miles in less than a year is not rationale. NADA identifies 12,000 miles asthe national average miles for a consumer to place on a vehicle during a normal year. Ms.[redacted] exceed this average despite the issues she identified so she was not withouttransportation, she was just unable to have the confidence in her purchase, again, something Itruly understand.This does not justify the request she has put across. We did offer to trade her out of her vehicleas she mentioned, however the vehicle she desired did not meet the guidelines identified by thelenders previously that they were willing to loan. Ms. [redacted] did provide her desires in a newvehicle which we were actively looking for but were unable to procure in an acceptable timeframe.As Ms. [redacted] has also filed a complaint with the Office of the Attorney General, I am alsoenclosing my response to the AG’s office along with letter dated October 16, 2015 from theAgent within the AG’s office stating that based on the information received from both parties thatthe AG’s office has concluded its review iii this matter.If we can be of any further assistance please contact me at the number below.With much respect,General Manager / ControllerCar Connection Superstore Inc.###-###-#### —