Bade Appliance & Electronic

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: No one at the Lots Less in Hanover has contacted me to handle this matter and to think they would blatantly lie about it shows how unethical a car dealer they are
Regards,
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------ Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, Nov 15, 2016 at 9:00 AMSubject: Fwd: Fw: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted]...

<[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Arliss T[redacted] <[redacted]@hanovernissan.com>Date: Mon, Nov 14, 2016 at 5:12 PMSubject: Fw: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #11816664.To: "[email protected]" <[email protected]>From: Jim T[redacted]Sent: Wednesday, November 9, 2016 11:20 AMTo: Arliss T[redacted]Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #11816664. Arliss let me know what else you need Thanks, Jim [redacted] Purchased vehicle on 10/10/16At the time of sale, it was discovered that the title was incorrect due to the F and I person transposing figures. Jen M[redacted] explained to [redacted] that we would take care of the title and she would contact him when it was corrected so that we could facilitate [redacted] signing the new corrected title. At the time of sale [redacted] seemed very happy with the sale. On 10/11/16 the process to resolve the title was begun On 11/8/2016 [redacted] sent a lead into to our system stating that he had been “very displeased at the fact that you sold me a car that you knew had a transmission problem, and telling me the issue was resolved.”  He also said “I was hoping you would follow up with me after you sold me the call (I think he meant car) a month ago but not one person contacted me to even see how I am enjoying my new purchase.  Shame on you for selling a car without regard.” I (Jim T[redacted]) called [redacted] on 11/8/2016.  I apologized for the fact that his sales person had not followed up with him, and explained that she had gone out on emergency pre-natal pregnancy leave very soon after their transaction.  I also said that, that was no excuse for not following up and I again apologized for not following up.  He then told me that I should be ashamed of myself for the organization we are running and he did not want to hear excuses.  Also, he said the F and I person said she would call in a few days (which she said she said she would call when the title is resolved).  I told [redacted] that Jen was off today so I could not speak to his conversation with her but I would check on the status of the title.  I then asked [redacted] about his transmission.  He proceeded to tell me that he had asked about issues with the transmission and his sales person told him that any issues had been resolved.  Then he said we sold him a car with a bad transmission.  I told [redacted] that I am sure that what his sales person was referring to was that the vehicle had been thoroughly reconditioned and no transmission issues were found.  I then told [redacted] that, had we known he was having issues with his car we would have taken care of it.  [redacted] was not happy with my response.  I then suggested that I check on the status of the title and call him back. I called [redacted] and let him know that the title issue should be resolved soon.  I told him everything has been sent in and we should hear very soon and would contact him when it is resolved.  [redacted] again said that we should be ashamed of how we have handled our transaction with him.  I again apologized and asked him what else we can do at this point.  He then asked me if we would take the car back and I informed him that we would not.  At that point he called me a slimy used car salesman that was only concerned about money.  I had no response.  He then said that his was not over and that he was going over my head.  I informed him that there was not much higher to go but it was his purgative.  He then hung up on me.

Hello,
I spoke with the General manager at Lot's for Less Jim T[redacted] who followed up with the customer. He assured him the new key was ordered and would program it to his vehicle at no charge when it...

arrives.
 
                                        ...⇄ sincerely,
                                        ...⇄ [redacted]