Badger Bath

Review: I had the porcelain bathtub at my home resurfaced on 06/06/14. When I originally called to inquire about the service, I was told by [redacted] and service provider, that the higher price he charges is due to superior application, which was likely to last up to 10 years without issue. I paid $501.60 on the date of service.

On 06/14/14, I noticed a spot on the finish was already peeling in my bathtub. I called Mr. [redacted] and left a message on 06/16/14. I did not receive a return call, so I emailed him on 06/18/14 and included pictures of the spot. He responded on 06/18/14 to say that this was man made damage (which would not be covered by the warranty) and that I would be charged for any return visit to fix it. I responded on that same day to say that I had followed his care instructions exactly and asked how I would have chipped it. Mr. [redacted] has not responded to me at all since 06/18/14.

A two year warranty is indicated on the receipt. I did not chip the resurfacing; however, no terms of this warranty have ever been provided to me.Desired Settlement: I would like this fixed free of charge to me. If Mr. [redacted] is not willing to stand behind his work that was defective after less than two weeks, I would like a full refund so I can have the tub resurfaced by someone who can make it last at least through the warranty period.

Business

Response:

HELLO

IT WAS EXPLAINED TO THE COSTUMER THAT FROM THE PICTURE SHE SENT US WE COULD TELL IT WAS A CHIP NOT PEELING.