Badger Corrugating Company

In response to the December 10th Revdex.com letterHurd is requesting a sash for inspection, as it is not possible to pull a windowThe replacement sash is due into Badger Corrugating on or around the 13th of January at which time we will swap them out and send the sash back to Hurd for testingIf you need to discuss further, please contact me at [redacted] or [redacted] Sincerely, [redacted] President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Their 8,dollars is a minor dent which came from the substantial profit they made on sale the our windows They did in fact paint the replacement sashes, that are now having similiar issues as the old onesWe never agreed for you to do that anyway, that was [redacted] Beinborn The whole window would have needed to be replaced to have any effectiveness anyway Badger says they are not responsible for windows they sell??? They have supplied window screens that are horrible, sharp mitered edges that scratch paint in the corners, and are ill fitting In addition, they supplied high end Emteck door handles that have to be fixed at least times a year A cracked door upstairs and unpainted window in bedroom that was suppose to be repaired by now, shows the lack of customer service We have been more than patient for 1/years I am quite certain that if these new, expensive windows were in their homes, and looked years old, they would not settle for it either.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hurd is only interested in the sashes which they primed, when if fact the biggest problem is with the frames I would like to note, it is only because of my contact with them that they are looking into it Regards, [redacted]

We have received your customer concern, number *** that was submitted on 6/9/and are responding with the facts that we are showing in our records The order in question was purchased by Mr*** from a local lumber yard (Ashbacher’s Building Supplies)Badger Corrugating’s
contract was and is with Ashbacher’s Building SuppliesBadger has been in contact with the lumberyard regarding Mr*** concerns and has been working through the lumberyard at their request as this is their direct customer The stain color in question followed our standard color approval process and on 5/11/a signed off color approval was received from Ashbacher’s Building SuppliesThe order in question was produced to match the aforementioned color match sign off *** *** from Ashbacher’s Building Supplies and our Millwork Specialist, *** Stoddard, visited Mr***’s home to inspect the doors for colorAccording to both *** and ***, the color was a match to the sign off dated 5/11/Mr*** indicates the doors do not match the trim in his home; the trim was not supplied or matched by Badger Corrugating. Mr*** did stop in to our facility to see what could be done with the color of the doors in questionIn good faith, our color tech told the customer we would attempt to do a stain over to change the color to match the trim, but that it was unlikely it would work On June 8, Mr*** contacted our inside associate, Michelle Carter to express his concernMichelle responded back via e-mail to Mr*** indicating that Badger Corrugating would need to discuss with our customer (Ashbacher’s Building Supplies) before offering any alternate solutions. On June 9, Michelle again contacted Mr*** via e-mail to let him know that the attempt to do a stain over was unsuccessful and that this was not going to be an optionWe advised the customer to contact *** at Ashbacher’s and continue working with him(Mr*** had indicated that there were stop payment issues and preferred that Mr*** contact him directly for resolution on the color issues) Badger Corrugating has and continues to work with our customer, Ashbacher’s Building Supplies to bring resolution to the issue Sincerely, *** ** ***
Vice President of Operations

It was not resolved and really do not have any other options except eat the costsNot very happy with outcomeWaste of time trying to get it resolved but the outcome with this company was expected

It was not resolved and really do not have any other options except eat the costsNot very happy with outcomeWaste of time trying to get it resolved but the outcome with this company was expected

We have received your customer concern, number *** that was submitted on 6/9/and are responding with the facts that we are showing in our records The order in question was purchased by Mr*** from a local lumber yard (Ashbacher’s Building Supplies)Badger Corrugating’s
contract was and is with Ashbacher’s Building SuppliesBadger has been in contact with the lumberyard regarding Mr*** concerns and has been working through the lumberyard at their request as this is their direct customer The stain color in question followed our standard color approval process and on 5/11/a signed off color approval was received from Ashbacher’s Building SuppliesThe order in question was produced to match the aforementioned color match sign off *** *** from Ashbacher’s Building Supplies and our Millwork Specialist, *** Stoddard, visited Mr***’s home to inspect the doors for colorAccording to both *** and ***, the color was a match to the sign off dated 5/11/Mr*** indicates the doors do not match the trim in his home; the trim was not supplied or matched by Badger Corrugating. Mr*** did stop in to our facility to see what could be done with the color of the doors in questionIn good faith, our color tech told the customer we would attempt to do a stain over to change the color to match the trim, but that it was unlikely it would work On June 8, Mr*** contacted our inside associate, Michelle Carter to express his concernMichelle responded back via e-mail to Mr*** indicating that Badger Corrugating would need to discuss with our customer (Ashbacher’s Building Supplies) before offering any alternate solutions. On June 9, Michelle again contacted Mr*** via e-mail to let him know that the attempt to do a stain over was unsuccessful and that this was not going to be an optionWe advised the customer to contact *** at Ashbacher’s and continue working with him(Mr*** had indicated that there were stop payment issues and preferred that Mr*** contact him directly for resolution on the color issues) Badger Corrugating has and continues to work with our customer, Ashbacher’s Building Supplies to bring resolution to the issue Sincerely, *** ** ***
Vice President of Operations

Badger Corrugating Company is the distributor of building materials; we are not the prime manufacture of windowsWith that being said, we have done what we could to bring resolution to the issueThe issue is paint not adhering to the windowsBadger had no part of building or painting the windows
To date, I do not have a concrete answer from anyone as to why the paint adhesion is a problemIn Badger Corrugating Company did, out of pocket, spend $to replace the sashes as Hurd would not take full responsibility for the problemSince that time the same issue of paint lifting has occurred and Badger Corrugating Company has made every effort to get Hurd to step up to the plateIn conclusion, there seems to be no simple solution and again, Badger Corrugating Company had no part in the manufacturing or painting of the windowsIf you need to discuss further, please contact me at *** xor ***

In response to the December 10th Revdex.com letter. Hurd is requesting a sash for inspection, as it is not possible to pull a window. The replacement sash is due into Badger Corrugating on or around the 13th of January at which time we will swap them out and send the sash back to Hurd for testing. If you need to discuss further, please contact me at [redacted] or [redacted] Sincerely,[redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Their 8,000 dollars is a minor dent which came from the substantial profit they made on sale the our windows.  They did in fact paint the replacement sashes, that are now having similiar issues as the old ones. We never agreed for you to do that anyway, that was [redacted] Beinborn.  The whole window would have needed to be replaced to have any effectiveness anyway.  Badger says they are not responsible for windows they sell???  They have supplied window screens that are horrible, sharp mitered edges that scratch paint in the corners, and are ill fitting.   In addition, they supplied high end Emteck door handles that have to be fixed at least 6 times a year.  A cracked door upstairs and unpainted window in bedroom that was suppose to be repaired by now, shows the lack of customer service.  We have been more than patient for 4 1/2 years.   I am quite certain that if these new, expensive windows were in their homes, and looked 40 years old, they would not settle for it either.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hurd is only interested in the sashes which they primed, when if fact the biggest problem is with the frames.    I would like to note, it is only because of my contact with them that they are looking into it.
Regards,
[redacted]

Review: Four years ago I had [redacted] Const. renovate our home. We put in Hurd windows at his recommendation, which were bought from Badger Corrugating. Shortly after install we noticed the paint was chipping off windows, [redacted] had his painter paint over them again. Unfortunately the windows started chipping again and with in a year they were painted again. This did not solve the problem, so badger had the sashes replaced, but not the frame. The sashes were somewhat better, but the frames were not. Beinborn says its Badgers problem, Badger says it's Hurd"s problem, and we haven't heard from Hurd. After four years the windows just continue to get worse and there continues to be empty promises and "we will get back to you" commits when I call. They never call me without me reaching out to them.

In addition than the paint issue, we had to have hardware replaced, the ouside color on the new sashes do not match the windows that didn't need to be replaced(stained), and the grills keep falling out and are so poorly put together. We have a good sized home and spent about $60,000.Desired Settlement: They need to replace or repair windows with no cracking or chipping!

Business

Response:

Badger Corrugating Company is the distributor of building materials; we are not the prime manufacture of windows. With that being said, we have done what we could to bring resolution to the issue. The issue is paint not adhering to the windows. Badger had no part of building or painting the windows. To date, I do not have a concrete answer from anyone as to why the paint adhesion is a problem. In 2012 Badger Corrugating Company did, out of pocket, spend $8000.00 to replace the sashes as Hurd would not take full responsibility for the problem. Since that time the same issue of paint lifting has occurred and Badger Corrugating Company has made every effort to get Hurd to step up to the plate. In conclusion, there seems to be no simple solution and again, Badger Corrugating Company had no part in the manufacturing or painting of the windows. If you need to discuss further, please contact me at [redacted] x228 or [redacted]