I went ahead and took a chance on them even after reading these postsTo be honest the overall experience for me was greatI received my controller and I can say I'm really impressed I'm just hoping these things last and that evil controllers holds up on their endShipping was fast I got my controller with in days but I'm in California, plus I did little customization because I didn't know if I was gonna like it and it seemed like too much $$$ for me, but I also thought to myself names and such could take awhile (even though I wanted one)All my mods work, like it saysI really like the remapable buttons which was one of the reasons why I took the chance because I didn't want paddlesAnd the controller looks greatMore than likely will be buying more from them(Note: Xbox one controller review) Thank you evil controllers
Terrible service and productsmonths later and still no working productThey keep sending me a broken controllers after paying express shipping etcstay away!!
Hi, Revdex.comI have reached out to the customer regarding their issue at handTheir issue is that they believe we have not shipped out their product to them in the appropriate amount of time, however the true situation is as follows:They placed their order on July 23rdWe shipped their product on August 4th – Within our listed processing times.It arrived on the 8th – USPS.com – Tracking# [redacted] They called us on the 13th regarding the status of their order We informed them that the package had been deliveredand that if they could not find their package to call USPS and file a claimOnce they gave us their claim number we would ship out their replacementproductCustomer service in the meantime began the creation of their custom product.Customer Service was never provided a claim’s number so it was believed that the product was found through another person at the buyer’s location.We have reached out to the customer and explained thesituation from our perspective and that we would ignore the correct process andsend them their replacement controller tomorrow, the 26th of August.If you need any more information, let us know.Appreciate it, [redacted]
I filed a complaint previously and was called immediately by Evil ControllersThey promised to ship my controller as soon as I closed my dispute with [redacted] *** I did close my dispute and they did not ship my controller as promised I sent a couple emails to them with no response I made a phone call to Evil Controllers on Friday February 14, and spoke to a representative who again, PROMISED, that the controller would be shipped out that day I was suppose to get a confirmation and an tracking number sent to me both times this was promised, but nothing was sent The controller has not been shipped I will not ever buy anything from them again I have never had such a bad experience with a company ever I left a message today on the voice mail of Evil Controllers along with sending them another email stating I want my money refunded ASAP on Tuesday when they return from the holiday I hope they will just refund my money so I can be done with this whole experience I would not recommend this company to anyone The people who I spoke to seem nice and genuine but really they are just [redacted] their way to get out of taking responsibility for their lack of communication and customer service skills I urge anyone who is thinking of buying from them to rethink that I ordered the controller on Jan26, which was a Sunday it is Feb17, and I have nothing!
Hi ***, id="docs-internal-guid-5128279a-f8d6-7bb9-f403-d722aaffbdb1">I apologize immensely for the experience you hadThe holiday season is always particularly buys as we are working towards shipping a very large volume of orders in time for ChristmasWhile that definitely does not excuse the delay, I do believe it was a factor and we will be looking into this matter to understand how and why it took placeI will be emailing you a copy of this message and that copy will include your tracking numberYou should have received that tracking yesterday, if you have not, please let me knowIf you don’t see it in your main inbox you may need to check your SPAM folder I believe once the controller arrives you will be in good shapeIf there are any issues with the product moving forward or you need any assistance using the product, please email me back at [redacted] We appreciate your business and wish you a happy new year! Stay Evil, Carlos
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr.*** Has been fully refundedUnfortunately an incorrect address was provided by the customerOnly was it noticed after his package did not arrive after some timeThe customer at the time did not want a replacement controller as per our policyA claim to usps was needed by the customerIt is
not our policy to issue a full refund especially in a case such as thisMr.*** was refunded in fullWe apologize for the inconvenience
I ordered a modded controller for my son from evil controllers on December 6, The controller price totaled which was taken out of my account instantly There was no mention of delays or backorders and it was to arrive before Christmas Started calling company on Decwhen I seen it hadn't shipped was promised it would be out by the of December It was notWhen I tried calling - no one answered or ever called back Went on line to complain then I received an email on Decsaying they were sorry for my frustration and they would overnight the controller to me so my son would recieve it by Christmas Well they never told shipping apparently and we recieved it today...December 26, My son was so so excited, until he put the batteries in and it will not turn on He's upset, I'm upset:(( Feeling like an awful mom...wishing I would have read the reviews before the purchase!
Of course, reached answering machine today
Super let down by Evil ControllersOrdered my son's controller on July 5thWebsite states 7-day deliveryI needed it by his birthday for a video game party on July 19thBegan trying to reach someone at Evil on July 12th when I hadn't heard from anyoneThey are never available when you call the customer service numberThey are offline on the chat feature on their siteI left several messages and emailsMy son did not get his controller in time for his party or his birthdayFINALLY a guy named *** called me backHe was apologetic and said that he would make sure that the controller went out and that he would include some stickers or t-shirts in the box to make up for the horrible inconvenience and the fact that he missed his birthdayI told my son this, it made him feel betterI waited before I put anything negative onlineThe controller came with nothing in the box for my sonI did try to call and speak to *** or ANYONE at Evil Controllers before posting thisNo answerLeft a messageNo call backDo not give your money to this company! They do not care about customer serviceAnd their website lies about when they will be shipping out your productI am very disappointed in Evil Controllers
STAY AWAY FROM THIS COMPANY!!!
Ordered a *** ONE Master Mod VController on February 14th It arrived February 27thContacted Evil Controllers on February 28th as it was faultyHORRIFIC customer service (although they PRIDE and MARKET themselves on excellent customer service)Tickets ignoredemail’s ignoredTickets not updatedTicket closed without being resolvedLied to by customer serviceAn hour on the phone, including being on hold is unacceptable even more so when the call is from overseas, (in my case from the UK to U.S.A)STAY AWAY FROM THIS COMPANY!!!
April 4th (a month on)I’m still perusing a full refund
We have followed up with *** on her inquiryA brand new controller was shipped to herTracking number ***shipping provider www.***.com We have also sent her son a gift as a sign of our apology, in which *** was in agreement withWe do apologize for the
miscommunications that happened between *** and Evil Controllers
Hi, Revdex.comI have reached out to the customer regarding their issue at hand. Their issue is that they believe we have not shipped out their product to them in the appropriate amount of time, however the true situation is as follows:They placed their order on July...
23rdWe shipped their product on August 4th – Within our listed processing times.It arrived on the 8th – USPS.com – Tracking# [redacted]They called us on the 13th regarding the status of their order. We informed them that the package had been deliveredand that if they could not find their package to call USPS and file a claim. Once they gave us their claim number we would ship out their replacementproduct. Customer service in the meantime began the creation of their custom product.Customer Service was never provided a claim’s number so it was believed that the product was found through another person at the buyer’s location.We have reached out to the customer and explained thesituation from our perspective and that we would ignore the correct process andsend them their replacement controller tomorrow, the 26th of August.If you need any more information, let us know.Appreciate it,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello
First of all I did not "provide" the wrong address to anyone. I placed an order over the phone and it is clear that the representative who took my order ([redacted]) made a mistake. I take great offense at the implication that I am incapable of providing my own address.
Secondly, I checked my online banking earlier and as of May 13, 2014 at 1pm Central US time, the refund has not been issued.
I guess I shouldn't be surprised. This merchant was not competent enough to do something as simple as ship a purchase to the correct address, I understand how they would be stumped at the more complex task of issuing a refund.
I will be happy to call my bank and ask for a letter of verification stating that the purchase in question has not been refunded as of the time of writing of this complaint.
Regards,
[redacted]
Terrible service and products. 2 months later and still no working product. They keep sending me a broken controllers after paying express shipping etc. stay away!!
Hi [redacted],
id="docs-internal-guid-5128279a-f8d6-7bb9-f403-d722aaffbdb1">I apologize immensely for the experience you had. The holiday season is always particularly buys as we are working towards shipping a very large volume of orders in time for Christmas. While that definitely does not excuse the delay, I do believe it was a factor and we will be looking into this matter to understand how and why it took place.
I will be emailing you a copy of this message and that copy will include your tracking number. You should have received that tracking yesterday, if you have not, please let me know. If you don’t see it in your main inbox you may need to check your SPAM folder.
I believe once the controller arrives you will be in good shape. If there are any issues with the product moving forward or you need any assistance using the product, please email me back at [redacted]
We appreciate your business and wish you a happy new year!
Stay Evil,
Carlos
I went ahead and took a chance on them even after reading these posts. To be honest the overall experience for me was great. I received my controller and I can say I'm really impressed I'm just hoping these things last and that evil controllers holds up on their end. Shipping was fast I got my controller with in 10 days but I'm in California, plus I did little customization because I didn't know if I was gonna like it and it seemed like too much $$$ for me, but I also thought to myself names and such could take awhile (even though I wanted one). All my mods work, like it says. I really like the remapable buttons which was one of the reasons why I took the chance because I didn't want paddles. And the controller looks great. More than likely will be buying more from them. (Note: Xbox one controller review)
Thank you evil controllers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We communicated with customer on 2/12/2015. We discussed how we were going to ship his order via [redacted]. He assured us he would close all disputes and complaints if he received his controllers in working condition. [redacted], was received at...
12:46pm, on 2/16/2015, and signed for by [redacted] We tried to communicate with customer via phone on 2/16/2015 to insure he was happy, no answer, left voice message. We reached out again on 3/9/2015 via email and phone. No response to either. We emailed and called the customer again today 3/12/2015.
I filed a complaint previously and was called immediately by Evil Controllers. They promised to ship my controller as soon as I closed my dispute with [redacted]. I did close my dispute and they did not ship my controller as promised. I sent a couple emails to them with no response. I made a phone call to Evil Controllers on Friday February 14, 2014 and spoke to a representative who again, PROMISED, that the controller would be shipped out that day. I was suppose to get a confirmation and an tracking number sent to me both times this was promised, but nothing was sent. The controller has not been shipped. I will not ever buy anything from them again. I have never had such a bad experience with a company ever. I left a message today on the voice mail of Evil Controllers along with sending them another email stating I want my money refunded ASAP on Tuesday when they return from the holiday. I hope they will just refund my money so I can be done with this whole experience. I would not recommend this company to anyone. The people who I spoke to seem nice and genuine but really they are just [redacted] their way to get out of taking responsibility for their lack of communication and customer service skills. I urge anyone who is thinking of buying from them to rethink that. I ordered the controller on Jan. 26, 2014 which was a Sunday it is Feb. 17, 2014 and I have nothing!
I went ahead and took a chance on them even after reading these postsTo be honest the overall experience for me was greatI received my controller and I can say I'm really impressed I'm just hoping these things last and that evil controllers holds up on their endShipping was fast I got my controller with in days but I'm in California, plus I did little customization because I didn't know if I was gonna like it and it seemed like too much $$$ for me, but I also thought to myself names and such could take awhile (even though I wanted one)All my mods work, like it saysI really like the remapable buttons which was one of the reasons why I took the chance because I didn't want paddlesAnd the controller looks greatMore than likely will be buying more from them(Note: Xbox one controller review) Thank you evil controllers
Terrible service and productsmonths later and still no working productThey keep sending me a broken controllers after paying express shipping etcstay away!!
Hi, Revdex.comI have reached out to the customer regarding their issue at handTheir issue is that they believe we have not shipped out their product to them in the appropriate amount of time, however the true situation is as follows:They placed their order on July 23rdWe shipped their product on August 4th – Within our listed processing times.It arrived on the 8th – USPS.com – Tracking# [redacted] They called us on the 13th regarding the status of their order We informed them that the package had been deliveredand that if they could not find their package to call USPS and file a claimOnce they gave us their claim number we would ship out their replacementproductCustomer service in the meantime began the creation of their custom product.Customer Service was never provided a claim’s number so it was believed that the product was found through another person at the buyer’s location.We have reached out to the customer and explained thesituation from our perspective and that we would ignore the correct process andsend them their replacement controller tomorrow, the 26th of August.If you need any more information, let us know.Appreciate it, [redacted]
I filed a complaint previously and was called immediately by Evil ControllersThey promised to ship my controller as soon as I closed my dispute with [redacted] *** I did close my dispute and they did not ship my controller as promised I sent a couple emails to them with no response I made a phone call to Evil Controllers on Friday February 14, and spoke to a representative who again, PROMISED, that the controller would be shipped out that day I was suppose to get a confirmation and an tracking number sent to me both times this was promised, but nothing was sent The controller has not been shipped I will not ever buy anything from them again I have never had such a bad experience with a company ever I left a message today on the voice mail of Evil Controllers along with sending them another email stating I want my money refunded ASAP on Tuesday when they return from the holiday I hope they will just refund my money so I can be done with this whole experience I would not recommend this company to anyone The people who I spoke to seem nice and genuine but really they are just [redacted] their way to get out of taking responsibility for their lack of communication and customer service skills I urge anyone who is thinking of buying from them to rethink that I ordered the controller on Jan26, which was a Sunday it is Feb17, and I have nothing!
Hi ***, id="docs-internal-guid-5128279a-f8d6-7bb9-f403-d722aaffbdb1">I apologize immensely for the experience you hadThe holiday season is always particularly buys as we are working towards shipping a very large volume of orders in time for ChristmasWhile that definitely does not excuse the delay, I do believe it was a factor and we will be looking into this matter to understand how and why it took placeI will be emailing you a copy of this message and that copy will include your tracking numberYou should have received that tracking yesterday, if you have not, please let me knowIf you don’t see it in your main inbox you may need to check your SPAM folder I believe once the controller arrives you will be in good shapeIf there are any issues with the product moving forward or you need any assistance using the product, please email me back at [redacted] We appreciate your business and wish you a happy new year! Stay Evil, Carlos
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Mr.*** Has been fully refundedUnfortunately an incorrect address was provided by the customerOnly was it noticed after his package did not arrive after some timeThe customer at the time did not want a replacement controller as per our policyA claim to usps was needed by the customerIt is
not our policy to issue a full refund especially in a case such as thisMr.*** was refunded in fullWe apologize for the inconvenience
I ordered a modded controller for my son from evil controllers on December 6, The controller price totaled which was taken out of my account instantly There was no mention of delays or backorders and it was to arrive before Christmas Started calling company on Decwhen I seen it hadn't shipped was promised it would be out by the of December It was notWhen I tried calling - no one answered or ever called back Went on line to complain then I received an email on Decsaying they were sorry for my frustration and they would overnight the controller to me so my son would recieve it by Christmas Well they never told shipping apparently and we recieved it today...December 26, My son was so so excited, until he put the batteries in and it will not turn on He's upset, I'm upset:(( Feeling like an awful mom...wishing I would have read the reviews before the purchase!
Of course, reached answering machine today
Super let down by Evil ControllersOrdered my son's controller on July 5thWebsite states 7-day deliveryI needed it by his birthday for a video game party on July 19thBegan trying to reach someone at Evil on July 12th when I hadn't heard from anyoneThey are never available when you call the customer service numberThey are offline on the chat feature on their siteI left several messages and emailsMy son did not get his controller in time for his party or his birthdayFINALLY a guy named *** called me backHe was apologetic and said that he would make sure that the controller went out and that he would include some stickers or t-shirts in the box to make up for the horrible inconvenience and the fact that he missed his birthdayI told my son this, it made him feel betterI waited before I put anything negative onlineThe controller came with nothing in the box for my sonI did try to call and speak to *** or ANYONE at Evil Controllers before posting thisNo answerLeft a messageNo call backDo not give your money to this company! They do not care about customer serviceAnd their website lies about when they will be shipping out your productI am very disappointed in Evil Controllers
STAY AWAY FROM THIS COMPANY!!!
Ordered a *** ONE Master Mod VController on February 14th It arrived February 27thContacted Evil Controllers on February 28th as it was faultyHORRIFIC customer service (although they PRIDE and MARKET themselves on excellent customer service)Tickets ignoredemail’s ignoredTickets not updatedTicket closed without being resolvedLied to by customer serviceAn hour on the phone, including being on hold is unacceptable even more so when the call is from overseas, (in my case from the UK to U.S.A)STAY AWAY FROM THIS COMPANY!!!
April 4th (a month on)I’m still perusing a full refund
Negative reviews are scrubbed off the website, which is a major integrity issue
We have followed up with *** on her inquiryA brand new controller was shipped to herTracking number ***shipping provider www.***.com We have also sent her son a gift as a sign of our apology, in which *** was in agreement withWe do apologize for the
miscommunications that happened between *** and Evil Controllers
Hi, Revdex.comI have reached out to the customer regarding their issue at hand. Their issue is that they believe we have not shipped out their product to them in the appropriate amount of time, however the true situation is as follows:They placed their order on July...
23rdWe shipped their product on August 4th – Within our listed processing times.It arrived on the 8th – USPS.com – Tracking# [redacted]They called us on the 13th regarding the status of their order. We informed them that the package had been deliveredand that if they could not find their package to call USPS and file a claim. Once they gave us their claim number we would ship out their replacementproduct. Customer service in the meantime began the creation of their custom product.Customer Service was never provided a claim’s number so it was believed that the product was found through another person at the buyer’s location.We have reached out to the customer and explained thesituation from our perspective and that we would ignore the correct process andsend them their replacement controller tomorrow, the 26th of August.If you need any more information, let us know.Appreciate it,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello
First of all I did not "provide" the wrong address to anyone. I placed an order over the phone and it is clear that the representative who took my order ([redacted]) made a mistake. I take great offense at the implication that I am incapable of providing my own address.
Secondly, I checked my online banking earlier and as of May 13, 2014 at 1pm Central US time, the refund has not been issued.
I guess I shouldn't be surprised. This merchant was not competent enough to do something as simple as ship a purchase to the correct address, I understand how they would be stumped at the more complex task of issuing a refund.
I will be happy to call my bank and ask for a letter of verification stating that the purchase in question has not been refunded as of the time of writing of this complaint.
Regards,
[redacted]
Terrible service and products. 2 months later and still no working product. They keep sending me a broken controllers after paying express shipping etc. stay away!!
Hi [redacted],
id="docs-internal-guid-5128279a-f8d6-7bb9-f403-d722aaffbdb1">I apologize immensely for the experience you had. The holiday season is always particularly buys as we are working towards shipping a very large volume of orders in time for Christmas. While that definitely does not excuse the delay, I do believe it was a factor and we will be looking into this matter to understand how and why it took place.
I will be emailing you a copy of this message and that copy will include your tracking number. You should have received that tracking yesterday, if you have not, please let me know. If you don’t see it in your main inbox you may need to check your SPAM folder.
I believe once the controller arrives you will be in good shape. If there are any issues with the product moving forward or you need any assistance using the product, please email me back at [redacted]
We appreciate your business and wish you a happy new year!
Stay Evil,
Carlos
I went ahead and took a chance on them even after reading these posts. To be honest the overall experience for me was great. I received my controller and I can say I'm really impressed I'm just hoping these things last and that evil controllers holds up on their end. Shipping was fast I got my controller with in 10 days but I'm in California, plus I did little customization because I didn't know if I was gonna like it and it seemed like too much $$$ for me, but I also thought to myself names and such could take awhile (even though I wanted one). All my mods work, like it says. I really like the remapable buttons which was one of the reasons why I took the chance because I didn't want paddles. And the controller looks great. More than likely will be buying more from them. (Note: Xbox one controller review)
Thank you evil controllers
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We communicated with customer on 2/12/2015. We discussed how we were going to ship his order via [redacted]. He assured us he would close all disputes and complaints if he received his controllers in working condition. [redacted], was received at...
12:46pm, on 2/16/2015, and signed for by [redacted] We tried to communicate with customer via phone on 2/16/2015 to insure he was happy, no answer, left voice message. We reached out again on 3/9/2015 via email and phone. No response to either. We emailed and called the customer again today 3/12/2015.
I filed a complaint previously and was called immediately by Evil Controllers. They promised to ship my controller as soon as I closed my dispute with [redacted]. I did close my dispute and they did not ship my controller as promised. I sent a couple emails to them with no response. I made a phone call to Evil Controllers on Friday February 14, 2014 and spoke to a representative who again, PROMISED, that the controller would be shipped out that day. I was suppose to get a confirmation and an tracking number sent to me both times this was promised, but nothing was sent. The controller has not been shipped. I will not ever buy anything from them again. I have never had such a bad experience with a company ever. I left a message today on the voice mail of Evil Controllers along with sending them another email stating I want my money refunded ASAP on Tuesday when they return from the holiday. I hope they will just refund my money so I can be done with this whole experience. I would not recommend this company to anyone. The people who I spoke to seem nice and genuine but really they are just [redacted] their way to get out of taking responsibility for their lack of communication and customer service skills. I urge anyone who is thinking of buying from them to rethink that. I ordered the controller on Jan. 26, 2014 which was a Sunday it is Feb. 17, 2014 and I have nothing!