Badger State Fireplace & Msnry

Review: Badger State Fireplace & Masonry Service installed a product called "Crown Coat" on our chimney cap 10 years ago. They market a 15 year warranty for this product. Recently I noticed some cracks had developed on the cap, and I called them to fix it. Instead of honoring the warranty and repairing the problem, they performed an inspection and charged me $120. When asked if they had done the repairs, they said no and handed me a quote for $840 to fix the problem. When leaving, they left the brochure for the "Crown Coat" product clearly stating the 15 year warranty, which does not include labor.I would have gladly paid for the service call to have the cap repaired.Desired Settlement: I would like my $120 refunded, as I was never interested in a total system inspection.

Business

Response:

This man I'm sure filed this complaint with The Revdex.com because he was

unhappy about being charged for the level one inspection That we

preformed on his chimney. This is normal procedure for us to inspect any

chimney that is in question of repair. We do this because we need to

know what's going on with a chimney from top to bottom. This is for the

customers safety and our liability. We do a level one inspection before

we can make any recommendation on repairs that may or may not be

needed. You can call the chimney safety institute to verify if this is

normal practice for a chimney sweep company or not. As far as the

warranty goes. We were the ones that pointed out to him that we were the

ones that did some repairs on this chimney many years ago. This was

many years ago and we were just going off of memory. He never mentioned

once anything about a warranty. He also never produced a receipt for

any repairs that were done on the chimney and never once contacted us

about this warranty. A receipt or an approximate date so we could check

our records to see if he is still even in our system. This would be

required for any warranty work. As far as I could see is we may have

installed the water heater liner and applied a product called crown coat

or crown seal which both had a 10yr warranty up till a few years ago.

Now crown coat now offers a new 15 year manufacturers warranty. This

warranty. In the 17 years I have been applying this product I have had

maybe three chimneys where this product didn't hold up and this was many

years ago. We honored the manufacturers warranty then just like we

would do today. He's also friends with a competitor of mine that is

probably provoked this complaint. We gave him a inspection report that

describes several issues we noted about this fireplace. Some of these

defects could be a serious problem If I didn't disclose these things and

something was to happen as in a chimney fire or a house fire resulting

from this potentially hazardous chimney.

Consumer

Response: