Badgerland Financial

Thank you again for returning my callI was unable to find anything that we provide to borrowers regarding the Patronage programThe Patronage program is explained in our by-laws that our customers all receive when they first join usPatronage is something that is not automatically paid out each year, it is subject the board adopting of a resolution that would obligate our association to distribute dividends as defined in USC Please refer to the snap shot below of what is contained in the by-laws for further explanationAdditionally I have attached the Q&A regarding Patronage from our websiteHoping this will help provide you with a better understanding of this program and possibly how we can best resolve this matterIt really comes down to the fact that MrKieffer did not pay off his loan by the maturity date, and because he did not do this or make his payment his loan did not accrue any interest making him ineligible for any refund of any portion of interest paidI will be out of the office next week attending a conference, however I will check my emails throughout each day and if helpful can be available for a call if you would like to discussWe are coming up on our days to respond so would like to make sure to do soThank you! [redacted] Compliance Officer Badgerland FinancialNorth Ridge DrivePrairie du Sac, WI, 53578-P: (608) 370-6945C: (608) 448-7592F: (608) 643-0116badgerlandfinancial.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowagain they sidestep the main question why was I not informed? my thought is if you do not pay your electric bill you are notified of the consequences the same on phone bills, car loans etcI have looked through the paper work I received last year and nothing about me losing benefits I also accessed there web site also nothing I tried to go under my loan account but I was unable to access itInteresting to note when I first asked the secretary about dividends she did not have an answer nor did the other secretary she asked I was given a phone number to call and that was itone think to note in there paper work some years they pay out and some they don't I wonder how many people who on not getting a dividend simply assumed that they didn't get one because of no payout instead of some other reason then the question is why the poor service ? I maybe wrong but when I do business with somebody you also get serviceAgain at the end of the year to the best of my knowledge they had everything that was needed and that I had an ok to pay everything off in January as I then didI noted also that they tried to put both loans together and I would have risked the farm over missing a small payment that would have been something I would not do as I could have sold cattle the only way I would have done that is if I had an ok to pay it in the manner I did I should not have trusted them unless I had a written ok Also on the paper that they sent on patronage in the lower right corner where the page information is put I noticed the date when was this flyer on patronage created? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I am writing you regarding customer concern ID [redacted] , please accept this email as notification that we are taking internal steps to address this situationConfidentiality is of utmost importance at Badgerland Financial, thus we are doing our due diligence to insure it is maintained in this instanceWe will work to resolve this matter and will provide an additional update when we have done soThank you, [redacted] Compliance Officer Badgerland FinancialNorth Ridge DrivePrairie du Sac, WI, 53578-P: (608) 370-6945C: (608) 448-7592F: (608) 643-0116badgerlandfinancial.com

I am writing you regarding customer concern ID [redacted], please accept this email as notification that we are taking internal steps to address this situation. Confidentiality is of utmost importance at Badgerland Financial, thus we are doing our due diligence to insure it is maintained in this...

instance. We will work to resolve this matter and will provide an additional update when we have done so. Thank you,  [redacted]Compliance Officer Badgerland Financial1430 North Ridge DrivePrairie du Sac, WI, 53578-1092 P: (608) 370-6945C: (608) 448-7592F: (608) 643-0116badgerlandfinancial.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Timo assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]
im not sure if im doing the right it seems odd that I get messages from different people . it also odd that they want me to make contact if they were concerned about who this is why don't they call from my limited experience I think if any financial organization would be contacting the person named   . however I will make contact with them as they requested at the beginning of next week  unless told different by you.
thanks again for your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. again they sidestep the main question why was I not informed? my thought is if you do not pay your electric bill you are notified of the consequences the same on phone bills, car loans etc. I have looked through the paper work I received last year and nothing about me losing benefits  I also accessed there web site also nothing I tried to go under my loan account but I was unable to access it. Interesting to note when I first asked the secretary about dividends she did not have an answer nor did the other secretary she asked I was given a phone number to call and that was it. one think to note in there paper work some years they pay out and some they don't I wonder how many people who on not getting a dividend simply assumed that they didn't get one because of no payout instead of some other reason . then the question is why the poor service ? I maybe wrong but when I do business with somebody you also get service. Again at the end of the year to the best of my knowledge they had everything that was needed and that I had an ok to pay everything off in January as I then did. I noted  also that they tried to put both loans together and I would have risked the farm over missing a small payment that would have been something I would not do as I could have sold cattle the only way I would have done that is if I had an ok to pay it in the manner I did I should not have trusted them unless I had a written ok.  Also on the paper that they sent on patronage in the lower right corner where the page information is put I noticed the date 2016 when was this flyer on patronage created?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you again for returning my call. I was unable to find anything that we provide to borrowers regarding the Patronage program. The Patronage program is explained in our by-laws that our customers all receive when they first join us. Patronage is something that is not automatically paid out each year, it is subject the board adopting of a resolution that would obligate our association to distribute dividends as defined in 26 USC 1388. Please refer to the snap shot below of what is contained in the by-laws for further explanation. Additionally I have attached the Q&A regarding Patronage from our website. Hoping this will help provide you with a better understanding of this program and possibly how we can best resolve this matter. It really comes down to the fact that Mr. Kieffer did not pay off his loan by the maturity date, and because he did not do this or make his payment his loan did not accrue any interest making him ineligible for any refund of any portion of interest paid. I will be out of the office next week attending a conference, however I will check my emails throughout each day and if helpful can be available for a call if you would like to discuss. We are coming up on our 10 days to respond so would like to make sure to do so. Thank you! [redacted]Compliance Officer Badgerland Financial1430 North Ridge DrivePrairie du Sac, WI, 53578-1092 P: (608) 370-6945C: (608) 448-7592F: (608) 643-0116badgerlandfinancial.com

I have done busness with badgerland for the last four years.last year I was able to borrow money with no problem .I have a farm worth close to a million I also had 9000 in savings amd only owe 120000 .I went in to borrow from then I didnt ask for a vacation (last time I missed a day on the farm 10 years ago)or a new piece of equipment(i dont get big goverment checks just a little guy)no I needed for emergency repairs to protect mine and badgerlands investment I got turned down .on your credit report farms dont count unless your lender will put it in(lying by omission ?)also farm income doesnt count but expenses does. you fell like playing against a stacked deck I also feel it would be helpfull to certain persons if I dindnt have this farm so I wonder why. I know the stock excuses but basicly it doesnt look like hard work doesnt pay I tried to reach the main office they said the would be in touch that was 4 months ago .they say the are helping rural people does that mean the can decide who is to be the right rural people?